Bob Lussier was fantastic - Sboucheracds
We have bought many vehicles from Gates with Bob Lussier being our salesman. As usual, he was a pleasure to work with.
Thanks for a great transaction
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Easy peasy - Mrizzoli
David couldn’t have been more helpful and the process was smooth. Thanks for all of your hard work and not waiting for me to ask for things, so doing them. Great work.
Best Car Sales Rep Ever - sec1208
We just purchased our 5th car from Tom Frat .. Right there that says it all I wouldn't go back if he wasn't the best
Sales & Leasing
Best car buying expeirience of my life! - Don Pierce
Although I did not purchase a vehicle at this dealership due to my own error, I feel compelled to express my gratitude regarding Robert Cappelletti. While I was undecided as to what my wife and I were interested in purchasing, I had been on a hunt for a few months and happened to pass by Lance Buick GMC one particular Sunday and it happened to be after hours. We pulled over to just look at a vehicle. After about 10 minutes, Robert came up to us and introduced himself and offered us his card and stated that if there was any thing he could do for us, just contact him. He was on his way home and was simply trying to help us. He was very pleasant to talk to and not pushy at all and let us be. Long story short, I came back to Robert that following Monday, and he spent quite a bit of time with us trying to find something that fit my needs. Ultimately, I passed on the vehicles due to physical needs. Robert was again, very professional and no push at all. He was again, very pleasant to deal with, and I expressed my gratitude to him for the way he conducted business. Pretty much all the other dealerships I have been to in the last 30 years are like sharks and trying to hold you hostage, NOT HERE! I eventually came back again for a vehicle I was sure I could purchase. Robert did not have what I wanted in stock, but he was able to find one and advised me he could get it. He spent a lot of time arranging that for me and all this time, he never hounded me or kept calling my house etc. He contacted me only when he had info I was expecting from him. My wife and I went to the dealership to finalize everything and was absolutely the most pleasant experience in my life when it comes to purchasing a new vehicle. There has always been stress, tension and even some arguing during the process. Not this time! I was so comfortable, I had to convince myself that all was ok,, I was waiting for the pounce! It did not come. I stopped the process when we realized I made a financial calculation that was incorrect, and it effected my ability to make the purchase. I was stunned and disappointed, and embarrassed. When we realized I could not proceed, Robert and his manager spent some time with me to go over potential options, but I was over my head. At no time did either of them pressure me or make me feel bad for my error. When I am ready to commit, I know where I’m going, and who to see. Best car buying experience in my life! Hands down.
Thank you Lance GMC!
Its not what i was looking for but i found what i needed. - Ray-Rey
I was literally down an out and had zero faith of this dealerships ability to get me into a new car. Tom never gave up an pulled a last minute hat trick. A dont give up attitude was much appreciated in that moment.
awesome experience - tommy
i just purchased my new yukon from nancy at vendetti motors and had the BEST sales experience of my life.. She was friendly, knowledgeable and explained the whole process perfectly it truly was a joyful experience
Another new Santa Fe - scottbowl
I bought a Santa Fe thirteen years ago from MJ. Went back and was unsure what to get this time, but went with the Santa Fe again. It took a few weeks for me to pull the trigger, but finally went with the Santa Fe.
Thieves - Zee
The dealership will actually sabotage your vehicle in order to bring it back for service , very nice to your face but got a knife in the back and they still continually harass me with emails and as long as that continues then I will keep on writing reviews
Old Veteran - Old Veteran
I am an old buck who has bought many cars over the oh so many years. I wanted to share my car buy experience as it was head and shoulders above any other I have had. I made an appointment to buy a car, I was met by my sales person John V. at the door, he immediately listened to what I wanted in a vehicle. I found the vehicle I wanted that I had seen online and took it for a test drive. I told them where I needed to be for payment, down payment etc and they ensured I was comfortable with both and I purchased the vehicle. The finance person Greg was outstanding he had everything ready when I was introduced to him, and it was smooth sailing with all the paperwork.
Hurd Auto Mall is a well oiled machine it runs like clockwork from sales to finance to insurance transfer.
There are No Snake Oil sales techniques, no holding your keys hostage just here are the numbers if they work they work.
Before you buy from anyone else go see Hurd Auto Mall in Johnston RI. if they have the car you want you will be happy you did.
perfect experience - gmc1774
I will never go to another dealership. This place is the absolute best for buying a car. I also have all my service done there.
If I could leave 0 Stars, I would for Service - Dan
I brought my car in for service 1 1/2 months ago. I wanted it evaluated to see if an issue I was having was covered under what GM calls "special coverage", not a recall per se, but similar. After scheduling an appt, my car was looked at and I was notified that cost was covered under GMs bulletin. However, the work could not be done with $900 worth of additional work that was not covered. It would take a few days to get parts. I started asking around and doing some research and was questioning this "additional work" When I went to pick up my vehicle that day, I asked my service "adviser", Rui, if the additional work was really needed and could he explain it to me. I was rudely told "I can't do one without the other if you want me to put the car on the lift right now I will!" I told Rui there will be no need, as they won't be doing the work. I have since taken my car to a more reputable dealer, where the work was performed under the special coverage from GM at NO COST and no additional work was needed to complete it. They actually held my car because they said it wasn't safe to drive, yet Alden let me take it because I wouldn't agree to to the $900 of additional work. My point, do your homework, ask questions before you agree to let Alden do any work on your vehicle. I saved $900 by getting mine fixed elsewhere.
Disrespectful - Wisso
Paul desilva thats works here is very disrespectful unprofessional!long story to tell but stay away from this dealership .. I was going to trade in my 2015 Gmc 1500 because my lease was up and looking into leasing 2 other vehicle but because he thought I was just dropping off the vehicle and not purschasing another vehicle he came outside to.look at the truck and said I'm not taking this crap who talks like that especially at a dealership never had someone ever said something like that to me while trying to purachase a vehicle .. I went somewhere else the same day to a different gmc dealer made a deal happen
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