Smooth, easy transaction with no bull. - KG
Smooth, easy transaction with no bull. Found the truck I wanted quickly and had it ready right away. Full tank of gas (36 gal.) Good transaction all around.
Top Reviewed Specialists At This Dealership
Sales Associate & Truck Specialist
Great Service - Rrago
I was two days before leaving for Hamilton Ontario when I notices something leaking from my rear axle. I texted Dave about my problem and he instructed me to drop the truck off and he would get it into the the shop ASAP.
Dave and his team took care of everything and had the truck back to me in 1 day.
Dave is very detailed orentated and kept me informed the entire time my truck was in the shop.
Dave as alway has great customer service and always makes you feel like you are the only one in the dealership.
Its Fun at Townsend Ford! - Richard & Sue
Buying a new car is fun when you work with Gary Pierce at Townsend Sales & Service!
Just purchased our 4th Mustang in as many years from Townsend Ford. The trade in value is always fair & honest.
Gary is always willing to help with any little problem that pops up! If you want to be treated with courtesy & respect I strongly recommend the entire staff in the show room at Townsend Ford!
Awesome experience with Gary - Dede.Batch
Very accomadating, Gary Guyer was great to work with, super deal he got us.I would highly recommend Gary and Unique Ford to everyone!!great staff.
Didn’t buy a car but they were very helpful! - Karatesoftball
Had contacted the dealership to see if they wanted to purchase a car from me. Which is rather unorthodox. However Stephanie whom I felt throu email with was VERY HELPFUL! She was very quick to respond and friendly. Even though I did not complete a deal with them the service was great.
Sales people posing as buyers - zeeb
I had my car listed for sale on craigslist and in my yard at home. Salesperson contacted me multiple times over the phone pretending to be interested buyer. Asked me to come down to the dealership so he could take a look. Arrived and immediately was trying to push a trade. Offered me 50% of my asking price.
Bonnell Ford, what car buying should be like. - JoshB
My wife was recently in the market for a Ford Fiesta and after some searching around on autotrader we found a certified preowned 2014 Fiesta at Bonnell Ford. We contacted them through autotrader and got in touch with Bill Kerns. He was an amazing salesman to deal with during the entire process.
We agreed to test drive the car the next morning (Sunday) and told him we had a 2 hour commute and would show up at noon when the dealer opened. He assumed we would leave a bit early anticipating traffic, so when we arrived 20 minutes early, he was not only there waiting for us, he already had the car around front for us to look at and offered refreshments.
We took it out for a quick test drive, he thoroughly went over the cars features inside and out. He even gave us some time alone outside with the car so we could discuss it privately. Once we decided we wanted it the negotiation went super smoothly. He never used any high pressure sales tactics or tried to convince to get things we didn't need. He simply laid out the options, answered questions and let us decide. I said it was the easiest car purchase I have ever had and he said that's how it should be. We were in and out in a few hours.
When we arrived to pick up the car it was clean, tanked up and ready to go. Bill even went over the car one last time, helped my wife sync her phone before the drive home and asked if we had any more questions before sending us on our way.
Out of the 4 car dealer transactions I have had over the years this was by far the best. I can't recommend them enough. They were super nice and you can tell they care about their customers. I can't say I have a single complaint about the entire process. Great customer service, nice cars, fair prices, what more could you ask for.
Despite the distance from my house I will be returning to Bonnell when it comes time to trade in my F-150, it's worth the drive.
service department is the worst. Very incompetent. - Chase01835
AutoFair has had my car for 14 days while I was in Canada to have some work and a few recalls done. I just went to pick it up and they never disappoint when it come to being consistent with poor quality service department. Missing screws from Console. Loose arm rest. Every time I have to have AutoFair work on my car it has problems still when I get it back. Stay away. Had to have my wife come pick me back up. Never a dull moment with this company.
Here it is 2 days after the above, And still no car. they had to order the missing screws they lost. the local parts store has them. I checked.
Act with caution, They love to overcharge you.
Lowest Prices NOT Guaranteed - adamkim
I went to Acton Ford to look at and test drive a Platinum Explorer. Sales Consultant Charlie Arbeene came outside to greet me. I told him what I was looking for and he said he didn’t think he had any. I continued to look at the cars on the lot and found the vehicle I wanted right away – apparently I know more about what cars Charlie has to sell than he does.
It was raining outside during my visit and instead of bringing me an umbrella (which would have been the polite thing to do for a customer buying a $56K vehicle) he just stood underneath the rear hatch while I looked at the car myself.
When I inquired about the wheel-mounted paddle shifters for changing gears, he didn’t seem to know much about the feature and suggested that using the automatic transmission is the only way to go.
The dealership was getting ready to close and Charlie tried to pressure me into signing the papers quickly before they did, without even discussing a price first.
I sat down and went over the incentives (which were not as good as they were 2 months prior) and I was given a price. I told Charlie that I would think it over and get back to him in a few days.
I followed up with him again 3 days later and asked if there was any chance of offering a lower price, to which he refused. The dealership was not willing to negotiate at all. When I asked if they’d be willing to include some accessories to clinch the deal, they said they would give me a choice of a cheap cargo mat or some window deflectors (each of which is only worth under $100) and that I could only choose one or the other, not both.
Another dealership offered me a considerably better price on an identical vehicle (which also had some accessories included) so I told him that I would buy from them instead.
Upon reviewing Acton Ford’s web site, there is no mention of the dealership offering competitive pricing or a promise not to be undersold (something a lot of dealerships do these days). If you look at the page titled “Why Buy From Acton Ford”, you’ll notice there is no mention of offering the best price. This explains their stubbornness and unwillingness to negotiate and close the sale.
If you’re looking for the best price on a vehicle, don’t waste your time looking at Acton Ford!
Pleasant experience - Mark A
Serviced my 2016 F-250 for a coolant leak, covered under warranty. Called as asked with diagnosis before repair. Called again when done. Received courtesy transportation both ways (10 plus miles each way). Drivers were also courteous and professional.
DON'T GO HERE! - Autobot
My wife and I were in the market for new vehicles she was interested in the fusion and I, in the F150. The sales men we met was young and seems uninterested in making a deal from the very beginning probably because it was a Saturday evening and we were his last customers. He took our credit information and we discussed options we were interested in. Dealing with me for the F150 I low balled him saying I wanted to get an F150 for around $300 a month and he scoffed and simply said that that was unattainable and after that he didn't even entertain the deal further. When dealing with my wife he came back with the appraisal of her trade and gave us information on one 2017 fusion. No mention of any lease deals, incentives, money down or used fusions on the lot. Just one piece of paper with information for us about one vehicle. I asked about a used one to which he replied they are outside. We took a walk around the lot and asked him to take a look at how the payments would look on one of the used fusions. He was dismissive and told us he would run the numbers and get back to me Monday. I then asked if he could do this for a couple of uses fusions, some of the used ones were different packages and model years. He proceeded to leave directly after us. I received a call Monday mid morning and he told me he only ran the numbers for one of the models I asked about and I told him thank you for his time and hung up. As someone with a customer service background I do not find it difficult to give people options and information about what they are interested in. The sales men was not friendly or understanding about what we were trying to do. Avoid Drum Hill Ford, try Stoneham Ford in MA or Salem Ford in NH.
Ford of Londonderry