Use Chris Adams!! - MikeParkLembu
I've worked with salespeople at a variety of dealerships. I've bought Lexus, BMW, Honda, more. Chris Adams is by far the most professional salesperson I've run into so far. He helped me close out on a 2017 Terrain Denali. I actually never even knew much about GMC except that they make trucks. Happened to be driving by on the way to a Jeep dealership to shop for the Grand Cherokee Limited, and thought I might as well do my due diligence and check out GMC since they had some good looking SUV's outside. Chris Adams happened to be the salesperson at the door, and I told him I was just exploring. He was the opposite of the hard sell, and more like a high-end concierge at a 5-star hotel. I work in Cambridge, and have done most of my car buying in Boston and Watertown, so it was completely random stopping up here in Lowell. So glad I did! Chris Adams basically asked me what I was interested in, asked interesting questions to try to figure out my goals, and only showed me cars that I might be interested in. When test driving, he also let me drive wherever I wanted with absolutely zero pressure to hurry back to the dealership. It really let me relax and try the car out. Then when we got back, he asked a few more questions to figure out how I felt--no pressure at all, he really was genuine in trying to understand my goals. I left the dealership thinking I'd end up in a Grand Cherokee, but after trying the Cherokee out and feeling the quality and comfort was a level below that of the Terrain, I waited a couple days before contacting Chris again. Not a single phone call from the dealer, which is what I'd requested, since I find phone calls and voicemails tiresome. We started the process over email, and Chris was super responsive and detailed.
A 10 out of 10 experience, I would get another GMC when it's time to get another car if Chris is still around just to deal with him.
Extremely detialed - Lmcqueeney
It was a pleasure dealing with both the management staff and Zach (salesperson). He was very detailed when going over the vehicle options. He was pleasant to deal with and I was very please with both the price of the vehicle and the overall experience at quirk Buick GMC. I would definitely buy another vehicle there and refer friends and family to the dealership.
Overall experience was good but I have to go back - Acadia 123
The team at Deluca usually does a good job - we’ve had our Acadia for 10 years and 170,000 miles and have serviced our vehicle exclusively at Deluca for the last 9 Years. Generally we’ve been very happy with the service. The car isn’t as reliable as a Honda or a Toyota but service experience generally is good to very good. This last visit I brought the car in for a issue that I unfortunately need to return for which is difficult given my work schedule. I’m sure they will address issue to satisfaction - they always do. Just inconvenient this time.
Bring your own financing! - John B
I visited their showroom looking for a Yukon. Their showroom was straight out of 1970, the floors were a sticky brown plastic, and ceilings were old stained water logged drop ceilings.
I am very glad that I did not purchase as I later found out that I I have a friend that used to work there. He told me that it is my best bet that if I go into this dealership with my own financing, and here's why!
John Swanson submits a customers info to a bank for financing. That bank comes bank with a specific interest rate say 3%. The 3% is NOT shared with the customer. Instead John tells the customer that they were approved for 4% and John then pockets the 1% for himself. Once again if you go into the dealership make sure you have a pre-approval from your bank in hand so they can not up charge you! Or pay with cash, but in that case you might as well go to nearby Route 9 where you will get better deals and customer service!