James was friendly, knowledgeable, & easy to work... - sbachand
James was friendly, knowledgeable, & easy to work with. Same thing with the others that I met. A good bunch of people to work with! The only reason I rated price at a 4 instead of a 5 is my nature, parting with my hard earned cash is never 'great,' nothing specific against the dealership. I would highly recommend James & Sunnyside to others!
WORST DEALERSHIP EVER!!! - BrandonB
WORST DEALER EVER!!!
- Unprofessional and Unsafe!
- Manger Chris is Extremely rude, Terrible customer service, and a liar!!!
During my experience purchasing a car from this dealer i arrived and was automatically greeted by one of the sales manangers named chris who seemed friendly at first. I was very interested in one of the newer cars (22k miles) they had on there lot advertised for sale. After test driving this car and falling in love Chris explained to me about my warranty through Suzuki as well as through the manufacturer because of the cars low mileage. So we proceeded with making a deal and chris said the car was ready to go. I immediately felt comfortable knowing my purchase would be warrentied. Well i was wrong. After purchasing the vehicle i drove it for one week and it already started having mechanical issues i brought my car into the manufacturing company who told me there was nothing they could do because stuff was done to the engine so it was covered under warranty.CHRIS'S FRIST LIE. I contacted chris and brought my car in the next day after that it was a miserable two and a half long months of terrible customer service.
I was told by chris my car would be ready in a week well that turned to almsot three months. Chris would avoid my phone calls, lie to me, and even tried to get me to trade in my car to save him the hassle of getting my car running right. During this three months i had NO VEHICLE! Chris said because of insurance reasons they could not help me out with loaner car in the mean time. (Another lie)
I decided to give this place one more chance to give me answers and was again told i would be called back . NEVER happened. Aftet being on hold for almost an hour waiting for Chris i tried to figure out what was going on with my car and when he couldnt answer he just decided to hang up the phone on me. Realization set it Chris was rudest most disrespectful person I've ever dealt with!
After coming to my boiling point i took a ride down to the dealership and finally was able to get in contact with the GM and requested him be fired for his unprofessional and rude customer care. The GM immediately took action and i finally got my car after dealing with xxxx. Overall terrible experience with this dealership if anyone is ever thinking of looking at a car stay far away from this place!!!!
Overall good experience - peteyj
I needed a truck really bad for work and couldn't get financed at any dealership that I went to. They all wanted $5000 cash down due to my poor credit ever since my accident. I got a really nice Dodge Ram 1500 with only $2000 cash down at Truck World. They did for me what I didn't think was possible. I am very happy that I went there. My credit is now getting established again and I don't have to rent trucks to do jobs anymore. Bob and Brian changed my life for the better and I cant thank them enough. Don't hesitate to buy a truck or car here. They will address any issues and problems you may have.
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