Very attention to detail oriented, polite and courteous - Ram Owner
I went into the dealership knowing what I wanted and why I choose them. I didn't want to have to travel far for service, advice and piece of mind that I was shopping local. My wife and I knew we wanted the 2019 Ram 1500 Limited as we had test driven and did our online reviews of the vehicle prior to shopping. Matt met us when we walked in and immediately ensured us he was there to make sure we were happy with whatever we were looking for. He drove us to the storage lot down the road, took us for a road test and answered all questions we had. Having the loan process done through them versus us having to run around to the bank and back was extremely helpful as we are always pinched for time. I would recommend Matt as well as Bonneville and Sons to my friends and family. The are very friendly to work with and go the extra length to ensure we are satisfied.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Successful experience - CarBuyer2018
The dealership went out of it's way to get me the car I wanted within my budget. Everyone was professional and knowledgeable and the final negotiated price was very fair.
Great facility. Salesmen good. Finance person terrible - Jeep
Keith was a great salesman. Even traveled to Massachusetts to deliver needed paperwork. Facility is bright, clean and comfortable. Only beef is with the finance person. Made mistakes which created hassles when it came to registering the car. We understand he’s no longer with the company.
Awesome - Edstokie
Didn’t feel pressured. Sean Houlihan was the best salesman I’ve ever dealt with. He not only knew his stuff, I could tell he loved the product.
Unbelievable! - Jordan Rood
I am not sure about the sales side, but DO NOT take your vehicle to them for service. They are underhanded, they took TWO WEEKS to cut and program a simple key, (that's after they did it wrong TWICE), and my vehicle was damaged afterwards and they took no responsibility. I gave them one star because i couldn't give them less. If it takes them two weeks to make a key i can't imagine how long it would take them to do other things.
Horrible Service Department - MO
If i could give zero stars i would ...
My 2012 Challenger had starting problems, crank no start.... waited for appointment date, had my vehicle towed and left on a business trip. Called the end of first day, Service Advisor said it started right up and they might be looking at a starter or alternator replacement... WHAT... it cranks... there is no starter issue and unless you measured the output voltage while running its not a alternator problem. So he says they're charging the battery overnight. Ok, that made no sense...
Phoned the Service Mgr first thing the next morning and appears the work order was written up wrong. I expressed no confidence in what was conveyed, he assured me they'll reassess and diagnosis... end of day was informed battery failed load test and they need to replace it... ok ... but why no start after battery charged... got some BS about computer sensing voltage too low... fine battery changed.
Third day... was told "car is fine, started multiple times no problem. Pick up 4th day, long cranked a bit then started... next day no start...
Paid $318 for a battery change and problem remains. Even their paperwork states long crank to start. That should of told you something... its not a old beater box, it starts immediately!!! xxx
Incompetence is expected with a Shade Tree Mechanic, not an alleged trained service department. I wouldn't waste my time having them take a second look when they clearly didn't get it right the first time.
Me, my Challenger and Jeep will go elsewhere.
My advise to everyone, don't waste your time with these people, they're clearly only qualified to do oil changes and wash your windows. Maybe not even that.
Oh, and I'm not even bringing up the 1/2 tank of gas used and almost 100 miles added to the mileage or the fact they didn't do the inspection.
Fuel delivery or ignition problem is my guess unless that was ruled out...which I sincerely doubt seeing as Mr Service Manager had no clue as to what was done. Confer with the technician is all I got... how about "do your job"!!!! You should of personally followed up knowing we spoke, no... your one of those " hands off guy"... hey Mr Service Manager, when a customer expresses concerns, take an interest and do a follow through...don't spout BS about having to check with the technician. Clearly you don't know how to do your job and your service technician doesn't know how to do his.
Thats says volumes about this dealership.
It gets better.... now i have a bad tire pressure sensor... yes the tire pressure is fine... checking the tire closely it looks as though the clipped the rim..
Me and my wife purchased a 2006 crysler pacifica from... - whitetail
Me and my wife purchased a 2006 crysler pacifica from this dealership, at 26,000 miles we brought in for engine this was a thursday Friday the called and said it would be done monday I was going away for weekend and my wife needed to transport my children so I asked if they could supply us with a car and they said no but come to find out after an hour they said we had extended warranty and they would cover a car until car was done maximum $35 a day monday came and we called and they said maybe tuesday then they called and said it needed a new engine a couple more days go by and they keep saying they are having trouble getting engine from wisconsin. At 5:00 Friday evening they call and tell my wife it would be done in a few more days but she was going to have to pay for rental that the warranty would only pay five days and we had the rental going on eleven days now and they said that was the way it was if they had told us we only had 5 days I would not have been happy but would have returned it at 5 days. The service guy said to me that we had to pay then he told me he made a call to try to get crysler to pay and they said no he said that was above and beyond what he had to do (another mother Theresa) So then I contacted the president of 1400 Andy Costello nothing but a liar told me he would take care of rental and never got back yo me after I called and left messages and email for three days, when they called back to say car was done after 2 weeks they said we could not pick up our car until we paid the other 8 days of rental so I told John aka mother Theresa that Jon Castello was going to take care of rental he said hold on and got ahold of him in one minute and said Andy aka the liar said it was our problem funny he got ahold of him in one minute when I tried for 3 days. I told them we buy alot a crysler vehicles in my family and told them we were going to switch to gmc they said that is your decision all over $250.00 great dealership they lie to you and offer no help all they kept telling me is that crysler was paying for engine and we didnt have to wow that is nice of them since it under warranty and faithfully serviced by them. John told me no dealerships cover a rental for service so I told him I just bought a gmc sierra that will give me a rental if my truck is in for service for any reason also they will give me a vehicle of equal or greater value then he did not know what to say I was going to buy 2009 dodge ram but bought gmc instead because of the treatment I got from 1400 motors. Finally I did get the rental payed for by crysler and they aggreed with me. Do yourself a favor and dont buy from 1400 motors Nashua,NH they are nothing but liars and cowards and once you buy vehicle they dont care about you from the president on down!!!!!!!!
Bonneville and Son Chrysler Dodge Jeep Ram
Sr. Sales Consultant