Great experience :) - T
The staff were all great. I worked with Mike Raymond and Kelly Badger, I cannot say enough positive things of their amazing work ethic. I walked in nervous and felt lost. They made my son and I feel welcomed and guided me into leasing the perfect Jeep for me!
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A Fabulous Dealership - Dick&Sheila
We were looking at minivans ands wanted to compare the top 3 - the Chrysler Pacifica Touring L, the Honda Odyssey EX-L and the Toyota SIenna XLE. All are great vehicles, but the price and our salesman - Josue Aviles is really what made us go with the Chrysler Pacifica Touring L. The ride was the best of all 3, the price and Josue are what made this work. I would highly recommend Kelly Chrysler Jeep Dodge Ram of Methuen - a great dealership and absolutely the best and most welcoming staff and n o pressure! WIth all the extras on this vehicle and comparing to Honda and Toyota - you cannot go wrong purchasing a vehicle here!
Brake issue question resolved - LuvCharger
We purchased a used Dodge Charger 3 weeks ago and we had concerns about brake noise. The repair techs explained the noise was because the brake pads and rotors had been replaced immediately before the sale and the noise was just normal break-in. They took the time to listen for the noise and to inspect all four brakes.
SERVICE WAS GREAT WITH NEW SERVICE PEOPLE. - GH
BRIAN AND HIS NEW CREW WERE GREAT,FAST AND FRIENDLY SERVICE.NO WAITING LONG TIME FOR AN APPOINTMENT.SERVICE WAS VERY QUICK,WORK WAS DONE TO MY SATISFACTION,BILL DELUCA MADE THE RIGHT CHOICE WITH THE NEW CREW,,,,,,,,,THANKS
Lied to by the service department - Ashleyavenger
I will never use this dealership again. My Dodge Avenger has corrosion on the hood starting from the factory seam. It is a known issue willth them. I called to make an appointment they said it would just be denied but if I insisted they would take pictures and send them to Chrysler. I went in Monday at 10am for the appointment. They took the pictures and said they would send them out to Chrysler to see if they would replace the hood. I received a call from the service department less than 24hrs later saying it won’t be covered. I found this to be odd that they got a response that quick. I called Chrysler myself and they had no records from Mariano’s about my case nor did they have the pictures! The lady I spoke to was upset that they did this to me and said they know we stand by our product and just replaced a hood on another avenger through them for the same reason. She also said it takes 1-2 business days to hear back from Chrysler not less than 24hrs. They have a specialist now handling my case. I will never go back to Bob Mariano’s.
Great experience, crazy helpful - MinivanFamily
We were used-car shopping on a weekend without an appointment, looking for a Pacifica minivan and possibly a car also, and everyone was busy with customers. The sales manager Craig showed us the minivans and cars we had seen online on CarGurus. We did 2 test drives quickly with Craig and then with sales associate Derek, we did a third test drive. Then Derek showed us another Pacfica minvan that we would end up buying a few days later. It had the options we wanted and they ended up matching the price we wanted based on CarGurus. He offered us bottles of water and snacks on that first hot day while checking cars in the hot sun all afternoon. We had to get going before settling on a deal, but the next day via email we worked out a fair value on our old, high miles SUV trade-in. Then the following day when we came back, we had planned to just stop in and do a deposit to start the process of the Pacifica. Derek said we could do everything, but we hadn't taken off the roof rack yet from our trade-in and it was pouring rain. He helped us swap the rack to the new car in their garage and had us using their umbrellas to keep dry in the rain. Overall the experience was very good. They were all extremely helpful and, with no hassles, we got a good deal on a great vehicle.
Me and my wife purchased a 2006 crysler pacifica from... - whitetail
Me and my wife purchased a 2006 crysler pacifica from this dealership, at 26,000 miles we brought in for engine this was a thursday Friday the called and said it would be done monday I was going away for weekend and my wife needed to transport my children so I asked if they could supply us with a car and they said no but come to find out after an hour they said we had extended warranty and they would cover a car until car was done maximum $35 a day monday came and we called and they said maybe tuesday then they called and said it needed a new engine a couple more days go by and they keep saying they are having trouble getting engine from wisconsin. At 5:00 Friday evening they call and tell my wife it would be done in a few more days but she was going to have to pay for rental that the warranty would only pay five days and we had the rental going on eleven days now and they said that was the way it was if they had told us we only had 5 days I would not have been happy but would have returned it at 5 days. The service guy said to me that we had to pay then he told me he made a call to try to get crysler to pay and they said no he said that was above and beyond what he had to do (another mother Theresa) So then I contacted the president of 1400 Andy Costello nothing but a liar told me he would take care of rental and never got back yo me after I called and left messages and email for three days, when they called back to say car was done after 2 weeks they said we could not pick up our car until we paid the other 8 days of rental so I told John aka mother Theresa that Jon Castello was going to take care of rental he said hold on and got ahold of him in one minute and said Andy aka the liar said it was our problem funny he got ahold of him in one minute when I tried for 3 days. I told them we buy alot a crysler vehicles in my family and told them we were going to switch to gmc they said that is your decision all over $250.00 great dealership they lie to you and offer no help all they kept telling me is that crysler was paying for engine and we didnt have to wow that is nice of them since it under warranty and faithfully serviced by them. John told me no dealerships cover a rental for service so I told him I just bought a gmc sierra that will give me a rental if my truck is in for service for any reason also they will give me a vehicle of equal or greater value then he did not know what to say I was going to buy 2009 dodge ram but bought gmc instead because of the treatment I got from 1400 motors. Finally I did get the rental payed for by crysler and they aggreed with me. Do yourself a favor and dont buy from 1400 motors Nashua,NH they are nothing but liars and cowards and once you buy vehicle they dont care about you from the president on down!!!!!!!!
Bonneville and Son Chrysler Dodge Jeep Ram
Kelly Chrysler Jeep Dodge Ram of Methuen