You have to ask for Rick! - T Grace
We were in the market for a used vehicle, I'm ummm extremely frugal... so I wanted as much car for as little money as I could get (don't we all). Most other salespeople from other establishments made us feel like we weren't worth their time, or tried to sell us more car than we needed, but Rick Goulette was so helpful and understood our needs, never made us feel like we weren't worth his time. We all know that feeling you get when buying a car.... like you're being taken advantage of, I never felt that with Rick or anyone I met while buying this vehicle.
Pleasant experience - TeriG
Dealership was friendly and clean. They had a bunch of inventory that met my needs.
Salesperson was knowledgeable about the vehicle. Price was right. Truck is awesome.
Top Reviewed Specialists At This Dealership
Brian and Doug W were great to work with - pmorrow
I bought a new Jeep from them. I wasn't able to get my preferred vehicle due to some cross state dealership rivalry but they did find me a suitable alternative.
Positive experience! - Marcia
For various reasons, I had to reschedule my service appointment 3 times. The service reps who took my calls were always pleasant, understanding & accommodating.
When I finally brought my Jeep in for service, Gary treated me with courtesy & respect. All service was done as requested in under the estimated time. Gary was very pleasant & worked hard to meet our needs.
While my husband &I waited, we enjoyed visiting with Alex, our sales person, whom we always enjoy spending time with, & Frankie.
horrible service and abuse of young person - Benjamin H Davis
Do not use this Dealership for service. Brand new Ram truck with a clear mechanical flaw. This group screwed a 22 year old first time new car owner and failed to honor the quality of their new vehicle. Lousy workmanship, manipulative treatment, embarrassing failure to stand by a brand new vehicle.
time to contact a lawyer! - PissedOff
UNBELIEVEABLE - I guess it's time to contact a lawyer!
I requested cancellation of the extended warranty for the new vehicle. I was assured that they were handling this for me but when I questioned their follow through, I was told they would send me a check for the amount of the warranty so I could send it to my lender and apply it to my loan - THAT WAS OVER 6 WEEKS AGO!!
Today, I contacted my lender and was told they have not received any "refund" to apply to my loan. They recommended I contact the warranty company directly - Mopar Vehicle Protection. I was able to talk with a representative and she also confirmed that my "coverage" had not been cancelled and actually was "active"! She gave me the instructions of what I need to do to resolve this - however, cancelling the policy now incurs a "PRORATED" rebate - SCREWED BY DELUCA AGAIN!!!
I intend to prepare the necessary documents they instructed me to create and bring them to DeLuca for processing.
Bottom line - NEVER! and I mean NEVER consider buying/leasing a vehicle from DeLuca - EVER!! I intend to use every social media app available to me to let as many people as possible know what a sham this dealership is...TOP DOWN!
Save yourself every negative feeling and emotion - DON'T GO TO DELUCA!!!
Me and my wife purchased a 2006 crysler pacifica from... - whitetail
Me and my wife purchased a 2006 crysler pacifica from this dealership, at 26,000 miles we brought in for engine this was a thursday Friday the called and said it would be done monday I was going away for weekend and my wife needed to transport my children so I asked if they could supply us with a car and they said no but come to find out after an hour they said we had extended warranty and they would cover a car until car was done maximum $35 a day monday came and we called and they said maybe tuesday then they called and said it needed a new engine a couple more days go by and they keep saying they are having trouble getting engine from wisconsin. At 5:00 Friday evening they call and tell my wife it would be done in a few more days but she was going to have to pay for rental that the warranty would only pay five days and we had the rental going on eleven days now and they said that was the way it was if they had told us we only had 5 days I would not have been happy but would have returned it at 5 days. The service guy said to me that we had to pay then he told me he made a call to try to get crysler to pay and they said no he said that was above and beyond what he had to do (another mother Theresa) So then I contacted the president of 1400 Andy Costello nothing but a liar told me he would take care of rental and never got back yo me after I called and left messages and email for three days, when they called back to say car was done after 2 weeks they said we could not pick up our car until we paid the other 8 days of rental so I told John aka mother Theresa that Jon Castello was going to take care of rental he said hold on and got ahold of him in one minute and said Andy aka the liar said it was our problem funny he got ahold of him in one minute when I tried for 3 days. I told them we buy alot a crysler vehicles in my family and told them we were going to switch to gmc they said that is your decision all over $250.00 great dealership they lie to you and offer no help all they kept telling me is that crysler was paying for engine and we didnt have to wow that is nice of them since it under warranty and faithfully serviced by them. John told me no dealerships cover a rental for service so I told him I just bought a gmc sierra that will give me a rental if my truck is in for service for any reason also they will give me a vehicle of equal or greater value then he did not know what to say I was going to buy 2009 dodge ram but bought gmc instead because of the treatment I got from 1400 motors. Finally I did get the rental payed for by crysler and they aggreed with me. Do yourself a favor and dont buy from 1400 motors Nashua,NH they are nothing but liars and cowards and once you buy vehicle they dont care about you from the president on down!!!!!!!!
Sales & Leasing Consultant
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