Service and body shop horrible - Rfcoz
Our car was in there shop 3 times for being hit in accidents, everytime it had to go back in the shop because it wasn't done correctly, they never aligned the car after one accident and it ate the front tires off the car, there fix they aligned it and put used tires on it that were not the correct size. They never checked the rims for being bent just repainted them. They buffed the front headlight through the first layer of plastic the insurance company paid to have the light replaced it never was done. The last time it was covered in over spray and the 2 rims were never checked or painted. When contacting them was told the problem was being looked into. My exwife brought the car in for winter tires and an vermont state inspection and the mechanism told her it would fail due to brakes and rotors being rusty. When she came home I was very angry pulled the wheels and showed her the brakes were less than 6 months old and were still like new as for the rotors they looked perfectly fine its vt rotors get rusty. Filed a complaint with the BBB and the service manager lied and was rude. Second time the owner contacted BBB and I excepted her answer talked to her on the phone, we set up a time to bring in the car and insurance papers for the accident. When I called the day of the appointment to confirm it I was told there was no appointment scheduled. Lmao they just wanted a good report back to the BBB. Stay clear of the dealer ship in Springfield Vt.
Wouldn't honor previous deal after credit was pulled TWICE - reggie11
Had a deal worked up on a Ram 1500 but wasn't able to test drive the truck until the following week. Drove the truck and had a deal in place so I submitted a credit app and then when I verified the deal one last time they said part of the deal was not included anymore (making my last lease payment on my current car). Said that was a one day offer to get me to buy the truck last week (same month though) and they wouldn't honor it. This was done after they pulled my credit so the deal fell through.
They also pulled my credit TWICE. I have Tier 1 credit so there was no need to pull my credit twice. So now I have two hard inquires on my report on the same day for a deal that fell through because they wouldn't honor part of the deal from the previous week... Not happy at all
They treated me like family. - jdyess
From the minute we walked in, my wife and I were made to feel very welcome. Lambert isn't like most dealers in that they don't pounce like vultures. They were very friendly and let my wife and I make up our own mind.
Working with Casey Bonas was great. Straight shooter who takes care of his customers. I recommend talking to him. When we couldn't get our car insurance agent on the phone (it was on a Saturday), they offered us a loaner to drive until Monday since we were trading in our other vehicle. It was a very nice Malibu.
We decided on a 2015 Jeep Compass and have been so pleased with it. During the brutal winter of 2014/2015 it had no problems handling the snow and ice.
Pay Lambert a visit!