Free state inspection - tallguy
Because I purchased my car at Heritage Ford, The inspection is free and they helped me get my registration sticker to stick to the back of my license plate (thanks to Superglue! and a warm garage).
Top Reviewed Specialists At This Dealership
Great people, great service. - dannymccoy
One of the things that I like about LVF and not about other dealerships I've called is that you always have a live person who answers the phone. No one for sales, two for service, etc. I believe this sets them apart.
Warrantee Air bag recall replacement. - roger/rlmarine1
Appointment and service was timely; Within time expectation.
Very Pleased: Shall recommend the dealership. It being a women owned
business; Well staff and located in close to the community.
Price not an issue - Airbag recall.
HORRIBLE COMPANY - Parts Man
Bought a Focus from Burt Paquin Ford, Had the car serviced there. A tech that Bokan has employeed filled my car with 8 qts of oil instead of 4 qts like it should have been. Car went in a total of three times for them to find a oil leak after the oil change and they could never find it. I changed the oil myself and drained out the 8 qts. I called them and told them the car was over filled and I can see oil leaking out of the front main seal. The response from Rick Bokan was it's Paquins problem not ours. Even though they have that tech employed with them. Would NOT fix the car under Warranty which it was still under a factory 60,000 mile power train when it was brought to their attention the first attempt, and that he would put a note on my account to not have that tech work on my car again. Thanks for nothing. I ended up bringing my car to Heritage Ford who warrantied it all. New Crank seals timing cover seals all because a tech didn't know how to do a oil change. But thanks to Bokan's way of taking care of Ford customers and refusing Warranty work when their employee caused the issues I have now started dealing with a real dealership and that is Heritage. So I must say Thank you Bokan's because now they have lost a customer for life and Heritage has now gained one.
Liar's and use foul Language - snow1954
My 2007 Mustang that I bought from Plattsburgh Ford has had an Airbag recall for almost 2 years and every time I called about getting it fixed I was told they only received 4 airbags a month. I called Plattsburgh Ford on June 30 , 2018 at 8:15 am and spoke with the Service Manager Darlene and asked about ordering an Airbag as it was close to the first of July , I had told her I wanted to get one before they were all gone for the month and she stated she didn't know who ever told me that but that was not true. She did say she would order one that day but could not tell me when it would arrive or even give me an estimate date of arrival. I asked her name which she did give me but I was not sure how to spell it (Her last name) I asked her to please spell it , she replied by using the "F" word in her answer to me ! I was dumbfounded. My wife later called to speak to the owner , The owner was no help at all. I feel they are rude , speak nasty, don't care about their customers , lie, and don't want to fix issues that are safety recalls. Plattsburgh Ford's owner is a "Nobody" just as he states , he call himself a Nobody and he is right. He is useless and a liar just as his Service Manager Darlene the nasty mouth is. They treat people like dirt and don't care.
They don't care about you or your safety.
This dealer is one who ACTUALLY CARES about the... - ccpolson
This dealer is one who ACTUALLY CARES about the impression and reputation their service leads to. I went to Barrette's with low hopes of being able to get out of the car I was in due to the negative equity. But Sara not only got me thousands more for my trade than what any other dealer would give, she went even farther and got another $500 for it, bringing me within $1,000 of what I owed. She stayed past closing time to let me pick up my new vehicle/sign my paperwork. This is a family owned business and they WILL work with you! No pushey gimmicks or pitches. They're honest, genuine people and I'd recommend them to anyone looking for the BEST deal!!! SUPERIOR SERVICE AT THIS DEALER!!