New purchase - Rav20161954
This dealership is second to none. I drive 30 miles each way to get each and every service done at Toyota of Wallingford. I wouldn’t go anywhere else! I have been a customer at this dealership for more than 20 years. The people that work there are fantastic and are always very helpful. The owner Steve, and his sons Steve Jr. and Paul. always make sure that your experience is a good one. The service department is also outstanding which is why I drive the 60 miles round trip for every service. If you want a great experience, make the trip and go to Toyota of Wallingford. You will be happy you did!
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Great salesman - JOMORENO
Great experience at a1 Toyota from the price of the vehicle to the salesperson and atmosphere they were very concerned that they met all my needs in a timely manner
Sales Consultant / Bilingual / Master Certified
Overall pleasant - John
Car sale consultant Bhavesh is very helpful in giving details of the car. Small things make a big difference. Overall I am glad with my purchcase
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
Fouad is the guy go to!! - Barout
Quic and easy
Fouad and Clifford made it so easy
And their manager Stephane helped to get where I needed to be!
Thank you Toyota of Auburn Team!!!!
Sales and Leasing Consultant
Routine Maintenance - Julie
I arrived for my appointment and was informed they were running behind.My car was washed, but the windows and car were not wiped down after, many spots.
New/Pre-Owned Sales Consultant
Knowledgeable and courteous. - framew375
Had a great experience with the salesperson who was patient, experienced and knowledgeable about our lease requirements and went the extra mile to deliver! Would definitely recommend both he and the dealership.
Seat defect/ Replaced - r.mcgrail0715
I had an issue with my rear passenger seat (2017 toyota sienna) not being able to fold into the stowaway compartment. McGee service center ordered the part for me and corrected the issue at my convenience. however, when i got home the head rest would not stay in the fixed position and kept folding down making it very uncomfortable for the passenger in the rear. When i contacted the McGee service center they got me in the next day at a time that worked best for me to correct the issue. During the process from walking in the front door the service team was very professional and attentive to my vehicle and my conducted themselves in a way that made me feel confident that i brought my sienna mini van to the right place. overall, my experience was pleasant and i would and will recommend the McGee service center to anyone who asks. I was especially surprised at how clean the service area is; they even had someone vacuuming the service bays and moping the floors. Thank you for all your help.
Luv my new CHR - Carmen
Recently purchase the new CHR. Sporty and sooo cute!!! My sales reprentative, Fran Hughes, allowed for me to have a stress free experience. He was awesome, courteous and quite knowledgeable about this vehicle! I got a fair price for my trade and payments where I wanted to be.. Thank you Fran for such a great experience. Highly recommend him as your sales rep!!!
Now Go get yours!!!
New Millennium Sales
Very nice sales man - MARLENE LAMB
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I
Thank so much ...
Used Car Sales Manager
Best car buying experience in my life - tammy
I was in a tough spot. My old car needed far more repairs than the car was worth and wasn't safe to drive without them. The service team at Girard Toyota in New London gave me a rental car, regardless of whether I bought a car from them or not. They cared about my safety. I looked at multiple places for several days. The sales team kept me in mind for used cars that came in to them. In the end they came up with a 2010 Toyota Matrix that was perfect for me. The buying process took a long time, but they were kind, considerate, and professional. They listened, met my needs, and gave me a good deal. Buying a car is always hard, but they made it as painless as possible. I can honestly say I had fun talking to everyone I met there and I have the peace of mind that I now have a solid, reliable car.
New car purchase - toyota4runz
I just purchased a new car here and I am very pleased with my experience. I've had unpleasant experiences in the past at other dealerships. Tee was great to work with, he was straightforward with me and didn't try to play all of the typical games that other dealerships are known for. He gave me a fair deal right off the bat and was attentive/responsive throughout the entire process. I plan to recommend this dealership to my family and friends. - Mike H.
Unbeatable accomodations - Toyota Family
Wentvin for what I thought would be 1/2-day repair but turned into three. By the middle of the first day I had detailed estimate and a loaner waiting. They offered to pick me up to get the loaner but my spouse took me. Very patient and helpful staff at every turn. Had Elvin Rodregiiz as the svc writer and Gerry helped with the loaner. It was a suspension issue (New England potholes) and we only wanted Toyota to do the job. This isn't a time to look for a bargain.
Fee wasn’t paid - Squish8480
We were told by the sales guy that the lease termination fee would be covered if we bought another car from hoffman Toyota. It clearly wasn’t and haven’t heard anything back from Hoffman ownership. We just got the fee in the mail from Toyota for $350. We just want it taken care of. We were also told that the remaining lease payments would be taken care of but they didn’t cover them all. I had to call in and get that fixed a few months back which hurt my wife’s credit as they didn’t make the last payment. My family buys a ton of cars from hoffman but I think that’s going to change.
Update:Taken care of and clear miscommunication
So glad I chose Balise Toyota ! - Kath
I’m so glad I visited Balise Toyota ! I visited several other Western Mass dealerships in search of a new vehicle. None of them even came close to the standard set by Balise Toyota! Excellent customer service. Sincere , honest , and extremely helpful sales representative. Thank you so much Donnell Hart ! You went above and beyond and made my car leasing experience a great one. I will definitely return to Balise and Donnell for all my future vehicles! Also thank you to business manager Chris Fredette for your thorough explanations of available options and honest advisements. Thank you Jared McPherson for all your help. You also went above and beyond and I appreciate it ! First class all the way Balise Toyota! I Highly recommend this dealership and fabulous staff !
Appointment necessary??? - jojo
I made an appt. mid July for a July 30th date. Emails confirmed this for me. When I got there I was told that they were too booked up to take me...I was a tad miffed as my inspection sticker was due as well as the normal service. I opted to make an appt. for the following week at 9:30, but got a confirming email changing it to 10:30. I had to call the dealership to have them clarify the time.
When I got there at the appointed time, there were 5 or 6 cars ahead of me. I thought what is the sense of making an appt. They did a tire rotation and my sticker. The service employee, Christine Jalbert, apologized and further informed me that the mileage number on the little sticker they put on your window doesn't necessarily mean an oil change is needed. I had always gone by that benchmark in the past. I go to Lia because it is close to home and is where I bought my Scion XD.
excellent experience! - Dan
Jason has been excellent in helping us lease a Highlander and in continued support. He has gone out of his way to help and be or service to us. We highly recommend Westbrook Toyota!
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
Great assistance and positive experience - DanCal92
Everyone is very helping and willing to assist in any way possible. The team worked at their best with me in getting a new car and the outcome wasn’t very positive. Definitely an overall great experience
Went in for an alignment, left with a melted axle boot. - Corey
I would look elsewhere for repairs to your vehicle. If there is any issue whatsoever, they will not take ownership of their wrongdoing and accuse you of setting them up. After taking my truck to get aligned it left in worse condition than it showed up. The tech, Advisors, or even the General Manager would not own up to their mistake and wouldn't do anything about it. Over an $80 alignment that didn't actually align my truck, nor a $100 axle. Discovering an issue after my truck was "aligned" I brought it up with my service advisor and he was very quick to blame me for the issue, lying about the tech utilizing heat to free a tie rod during the alignment, I can only imagine wasn't paying attention and melted my axle boot which was directly behind the tie rod. After I noticed fresh axle grease all over the right side of my truck, the SA also said "The tech noticed it before" but not only was it not brought to my attention, I wasn't even recommended a fix, or solution for what would be a freshly torn axle boot that the Tech would have undoubtedly brought up because it would have been virtually dripping as he performed the alignment. There was no multipoint inspection performed despite my invoice stating it did, and then another employee chimed in stating that they put that on every invoice whether or not they are performed. The GM then told me "This sounds like a setup, I'm done talking to you." Being a service member I really don't have time to scam a dealership out of an axle and a free misalignment. Especially after trying to cover my own xxx, and over a <$200.00 part. I'm incredibly disappointed that from top to bottom they aren't truthful about their practices and won't alleviate the issue to make it right. My brief experience has proven to me that I have no faith in the service department, or management to do the right thing or tell the truth about something so insignificant.
Terrible Experience - Shady Sales & No Honesty - Ramrock212002
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
Toyota of Wallingford
McGee Toyota of Dudley
Stephen AutoMall Centre