Another great car purchase at TOW - Fdotbones101
Very happy with purchase and overall experience again at TOW. This is my 4th car bought here and will not be the last. Our salesman, Steve, was terrific and went above and beyond to try to make us feel great about our purchase. Thanks again to everyone at TOW again!!
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Renoval od lesse - Adamsdeli
Best sales service and price
We came today to check end of the lesse option and end up whit brand new car and every thing in one day
We definitly going back her for next car
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
Great experience buying Toyota Certified Pre-Owned Tacoma - Sjh2216$
This was my third purchase of a Toyota from A-1 Toyota and my second this year. The team is very professional and dedicated to total customer service and satisfaction. We purchased a 2014 Toyota Tacoma truck and the team handled the matter with great care and precision, spending a lot of time detailing the car and fixing a few miscellaneous details that needed attention before we took delivery. From our initial arrival until we drove away in the new vehicle, we were treated with professionals who showed us they truly appreciated our business.
Hassle free Herb Chambers - Rav-happy
I bought my first Toyota thru a different dealership, When I went to trade it in, Herb Chambers was hands down the better dealership. I just recently went to the service department for my 10,000 mile service. While there my salesman took the time to stop by to check in with me. I am very happy with the service I receive from all at Herb Chambers, and the renovations look great!!
Great service - Tazlorenzo
Very professional staff very friendly and they care about your vehicle being done top notch I'm looking forward to returning cause I'm sure the same service will be there every time keep up the good work
New/Pre-Owned Sales Consultant
Long-term supporter of Tri-State/McGee Toyota - REMM190
Customer Service provided by Sean Foley, Andrew Claudio, Jenn and the quality of servicing are the reasons why I keep coming back to your Service Center.
excellent!!! - toyotafan
After visiting several Toyota dealerships- I chose to get my 2018 Highlander because Eric was patient and thorough. He was able to locate the exact car I wanted and showed me how everything worked. His patience and amazing people skills are the reason i chose Colonial over other dealerships! This is the 7th car my family has bought from Colonial and not the last!
Great service - Rondeb158
Great people I would recommend them to anybody that's buying a vehicle 🚗 Very helpful with things about the Tacoma that we bought from Steven auto mall
New Millennium Sales
Used Car Sales Manager
Great service department - JAM
The service rep kept me informed of my car's needs and the progress of the repairs. He explained all aspects of the repairs and bill in easily understandable terms.
Attentive, personal service every time. - Bill21
So nice to be recognized and given courteous reception--in this instance by Elvin Rodriguez--with instructions asked for in a pleasant and welcoming manner. Always tend to my need for shuttle service, and prompt notification when my car is ready. Shuttle drivers equally helpful and always on time.
Best experience buying a vehicle ever!! - Garygee
Bought my 2011 Tacoma from Jose in March and Jamal was my financial wizard!! These two guys made the whole thing painless! They are both two of the nicest genuine people I’ve met in a long time! 1st time I ever enjoyed buying a vehicle! Had a frame question & Mike set up the inspection instantly! Can’t say a bad thing about Hoffman Toyota! Seriously I wasn’t paid to say it!! Ha!! Sincerely Gary McGee Plainville Ct.
RAV4 Service - Elvis123
Quite frankly going to a dealership for Service is not one of my favorite things to do! However, thanks to Ms Christine Jalbert who kept me informed, explaining what was taking place and the cost of the visit. I am now going to bring my other Toyota to Lia of Wilbraham for Service.
Toyota - Panda1111
Do not buy a car here! I got ripped off and two weeks later my engine light came on and they didn't want to do anything about it. And the price to get it fixed is over 1,200! I am very displeased with Toyota.
Great place for service - sailfast, CR-33
Surprised by low price for oil change with compete inspection of tires and brakes plus car wash. Service person went extra mile to generate tire options. Alway appreciate nice desk for working and good coffee while I wait.
Medicore experience - Hdaley
Checked out a 2014 Tacoma, beautiful truck, was given a super duper low trade in value of 4,500. It is what it is, Jeffrey was a nice guy but we just were not even close to making a deal. I went to another dealership and leased a brand new Tacoma for 200 less a month than they wanted to sell me the 2014 for
Amanda Botto was great. - Young retirey.1122
Was very helpful and knowledgeable about my car! The Wizard was also great! They both made my experience wonderful!!! Thank you both!! Great service from both!
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
Went in for an alignment, left with a melted axle boot. - Corey
I would look elsewhere for repairs to your vehicle. If there is any issue whatsoever, they will not take ownership of their wrongdoing and accuse you of setting them up. After taking my truck to get aligned it left in worse condition than it showed up. The tech, Advisors, or even the General Manager would not own up to their mistake and wouldn't do anything about it. Over an $80 alignment that didn't actually align my truck, nor a $100 axle. Discovering an issue after my truck was "aligned" I brought it up with my service advisor and he was very quick to blame me for the issue, lying about the tech utilizing heat to free a tie rod during the alignment, I can only imagine wasn't paying attention and melted my axle boot which was directly behind the tie rod. After I noticed fresh axle grease all over the right side of my truck, the SA also said "The tech noticed it before" but not only was it not brought to my attention, I wasn't even recommended a fix, or solution for what would be a freshly torn axle boot that the Tech would have undoubtedly brought up because it would have been virtually dripping as he performed the alignment. There was no multipoint inspection performed despite my invoice stating it did, and then another employee chimed in stating that they put that on every invoice whether or not they are performed. The GM then told me "This sounds like a setup, I'm done talking to you." Being a service member I really don't have time to scam a dealership out of an axle and a free misalignment. Especially after trying to cover my own xxx, and over a <$200.00 part. I'm incredibly disappointed that from top to bottom they aren't truthful about their practices and won't alleviate the issue to make it right. My brief experience has proven to me that I have no faith in the service department, or management to do the right thing or tell the truth about something so insignificant.
Terrible Experience - Shady Sales & No Honesty - Ramrock212002
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
Toyota of Wallingford