Wonderful Customer Service - Darcie312
Steve was knowledgeable, kind and extremely patient with me throughout the process. I look forward to many years with Toyota because of the excellent service I received.
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Great experience of a lifetime - myrescueizzy
No words can express my appreciation of how I was treated by everyone at Hartford Toyota. Thanks Patricia for calling me several times til I returned your call and made an appointment for the next morning. I drove home in my Yaris. A car that I had wanted another one of since I got my first one in 2007 AND traded it for a 2014 Corolla. Thanks to everyone there especially Muhamad and Tony. Mumtaz.
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
Amazing team ! - Aprylj
Frank mikolike was such a pleasure to work with . Answered all my questions and was very professional throughout the whole process ! My 5 year dealing with Toyota and they never let me down 😄
General Sales Manager
Good service - Sue178
Brought care un for oil change. Everyone was on point. The sales person made us a key for the car we only had one key. Didn’t run into any problems
Sales and Leasing Consultant
Great service - jfwhite68
Great service and sales team, as a toyota owner I appreciate your staff in dudley mass. I will be a long customer with your team.
Car had a rattle sound - Michael
Adam understood the problem and communicated it to the mechanic who promptly fixed the rattle problem.
Adam let me know how long it would be and came to get me in the waiting room when the car was ready., and was professional and courteous the whole way through.
Dealer Trade Manager
New/Pre-Owned Sales Consultant
Awesome experience! - Jenny123
Jason and the entire staff here are terrific. They’ve been taking care of our family cars for years. I recently moved back to the area and needed a car quickly. They gave me a great deal and Jason made the leasing process so efficient and simple. I honestly can’t say enough good things about my experience here. I highly recommend them! 👍🏻👍🏻
New Millennium Sales
Used Car Sales Manager
Hard Starting Problem. - Paul
As usual, I received excellent service from a very professional staff in resolving this problem.
It took the Service Department a minimal amount of time to diagnose the problem and fix it.
Wonderful Experience!! - ryangaw
I had a wonderful experience at Lia purchasing my new Rav4. Jerzy was particularly helpful and I would highly recommend this dealership. I plan on coming back in the future!
Best experience buying a vehicle ever!! - Garygee
Bought my 2011 Tacoma from Jose in March and Jamal was my financial wizard!! These two guys made the whole thing painless! They are both two of the nicest genuine people I’ve met in a long time! 1st time I ever enjoyed buying a vehicle! Had a frame question & Mike set up the inspection instantly! Can’t say a bad thing about Hoffman Toyota! Seriously I wasn’t paid to say it!! Ha!! Sincerely Gary McGee Plainville Ct.
GREAT TEAM!! - njh
WOW what service! Very smooth transaction from start to finish. Tina contacted me to start and got the ball rolling! Alek Goodlew was awesome!! He took the time to gather the info I requested and show me the details of the new vehicle upon arrival. John Kupec was terrific, Brian C. streamlined the paper process and a delightful man Paul brought my car right to my front door step!! GREAT service and a GREAT crew!!
Camry Le - Nick Shergill - Tiara Fountain
I came in & Nick Shergill had me walk out with the perfect car for my money. Great salesman, I will refer more people to him. He’s a pleasure to work with. He will not let you go home disappointed. Just great all around with people skills & getting you what you want or need. It was truly a pleasure.
Toyota - Panda1111
Do not buy a car here! I got ripped off and two weeks later my engine light came on and they didn't want to do anything about it. And the price to get it fixed is over 1,200! I am very displeased with Toyota.
The sales and financial staff worked with me to make a deal. - Mr R
This was my eleventh Toyota overall and my third new car purchase at Westbrook Toyota. The staff pleasantly worked with me to bring about a equitable deal.
Medicore experience - Hdaley
Checked out a 2014 Tacoma, beautiful truck, was given a super duper low trade in value of 4,500. It is what it is, Jeffrey was a nice guy but we just were not even close to making a deal. I went to another dealership and leased a brand new Tacoma for 200 less a month than they wanted to sell me the 2014 for
Truly Exceptional- Amanda, Lou, Ben, James, Sal - nb32
From the minute I walked into Curry Toyota, to the minute I drove away in my new vehicle, it was an exceptional experience. I was immediately greeted by Amanda Botto who ended up working up a great deal on my vehicle. She was very informative on all the features and answered all my questions. She was an absolute pleasure to work with. I also worked with Lou, Ben, James, and Sal during and after my purchase- all of which were also exceptional to work with. I would definitely recommend working with any and all of these employees at Curry in Watertown, CT. They are the most down to earth and pleasurable individuals to work with. One of my best car buying experiences to date. Fantastic customer service and positive experience.
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
Used truck purchase - Meesha712
Everyone at Toyota of Colchester has gone above and beyond helping me with my purchase. The service department is wonderful to deal with. I highly recommend both sales and service.
Ray McLean provided an excellent car buying experience - carleighglynn
I went into Charles Toyota on 1/7/19 with significant anxiety around purchasing a vehicle. Ray had a laid back approach that immediately made me feel comfortable. Ray allowed me to ask my questions, validated my concerns, steered me in the right direction of finding the car that had the features I desired and that was in my best interest financially. Ray took his time explaining the warranty and walked me through all of the steps he was taking to complete our transaction. This left me feeling confident in my purchase. I highly recommend you request Ray if you are looking for a non-pushy car buying experience.
Stunning rudeness - justsayin'
I have been a Toyota owner for decades, in fact my 1988 FX is still my running around car and is Toyota's best advertisement. However when I started to have issues with the factory paint job on my 2011 Rav4 (Blizzard Pearl---look it up guys, this paint was a problem) I was told that the car must have been repainted because several years ago it was rear-ended. Well as it turns out the car was not repainted and there is an acknowledged problem with the factory white paint used for several years on a number of Toyotas, most particularly the Rav4s. The years are apparently 2009 to 2015. After several years the paint starts to come off in sheets. Delamination it is called. The paint simply separates from the primer and there is nothing that can be done to stop it. Armed with this information and after calling to the very nice people at Toyota Corporation I went back to Dowling to let them know what I had found out so that they could be helpful to the next bewildered customer who comes in the door with the same problem. I was very polite, I was not angry, I was not asking for anything. They basically threw me out telling me that my car had been repainted (not true) and it was not Toyota's paint job. Wow! I was stunned. They had a customer in there out of ear shot and I was not making any sort of fuss but they did not want to hear it and turned angry and aggressive. I would never go there for anything. That is no way to treat a person.
Toyota of Wallingford
Assistant Service Manager
Herb Chambers Toyota of Auburn