Great service - Gibson,june1949
Always great service
And customer service
Never had a bad experience
Would not go anywhere else for routine service Or repairs
Very accommodating when I needed to change time at the last minute
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Another sale - Bear324
The salesmen here are very nice and helpful. We've been coming back to this dealership for several years now, amd we always get treated great.
Sales Consultant / Bilingual / Master Certified
Extremely helpful - Kristen
Francisco was extremely helpful & patient with me throughout the car buying process. He was very knowledgeable & was very efficient. I highly recommend him to anyone interested in buying a Toyota, I love my rav4!
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
Stress-free Experience - Happy Customer
We had a very good experience buying the vehicle we wanted at the price we wanted. As soon as we walked through the door, Deni Misliu was there to greet us. He was attentive as we described the car that we had come here to purchase, and he was accomodating to all of our needs and helped us nail down the car we later purchased. After Deni helped us find the car, we worked with Issa Naalbandyan for all the next steps. He succinctly explained the warranties and went through all the facts about the car, and he let us know he was available if we had any further questions even after we left the dealership. We left this dealership feeling confident in our purchase.
Sales and Leasing Consultant
We chose this dealership because of sales rep Rick Reid! - goldengirl
Once we had decided on a Toyota, after a great test drive in the RAV4 with Rick Reid, we chose Greentree Toyota so that we could have Rick guide us through the buying process. He made us feel that he listened to our needs and tried to help us find the car that matched our lifestyle. He never pressured us. There was no annoying hard sell, which would have sent me stomping right out the door. He simply listened to us and provided us with excellent solutions, both in our choice of car and choice of financing options. I would definitely return to Greentree Toyota simply because of Rick.
Sales & Leasing Consultant
One Stop Shopping - DAViDCORNWALL
Stopped by Middletown Toyota after visiting several dealerships in central CT. Informed salesman of what I was looking for within my price range. Bob was knowledgeable of the used car inventory and immediately showed me several options. After test driving one of the options, felt more than comfortable with putting a hold on a car. Bob was extremely competent and honest about the car, the sales process and special offers. I was completely satisfied with this used car shopping experience, an experience I normally dread.
New/Pre-Owned Sales Consultant
Knowledgeable and courteous. - framew375
Had a great experience with the salesperson who was patient, experienced and knowledgeable about our lease requirements and went the extra mile to deliver! Would definitely recommend both he and the dealership.
15000K service - yvonnegoulart
Excellent, friendly, attentive and quality Toyota service center. Other two Mass Toyota dealers where I purchased my other Toyotas in past years pale in comparison.
Excellent service - Bobbyjoemc
Saeid is an outstanding representative for Stephen Toyota. He is knowledgeable, timely, responsive and courteous. It was a pleasure working with him and I would highly recommend him to family, friends and associates. Dave Simonin was great in helping me select a Costco vehicle and Bob Winner got me to select a proper extended warranty
New Millennium Sales
Very nice sales man - MARLENE LAMB
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I
Thank so much ...
Used Car Sales Manager
Best car buying experience in my life - tammy
I was in a tough spot. My old car needed far more repairs than the car was worth and wasn't safe to drive without them. The service team at Girard Toyota in New London gave me a rental car, regardless of whether I bought a car from them or not. They cared about my safety. I looked at multiple places for several days. The sales team kept me in mind for used cars that came in to them. In the end they came up with a 2010 Toyota Matrix that was perfect for me. The buying process took a long time, but they were kind, considerate, and professional. They listened, met my needs, and gave me a good deal. Buying a car is always hard, but they made it as painless as possible. I can honestly say I had fun talking to everyone I met there and I have the peace of mind that I now have a solid, reliable car.
loyal, happy customer - motoring
from sales to service, everyone is most helpful, very professional and very trusting. Excellent customer in the service led by Joe, Vance and Corey. It a pleasure to do business with Torrington Toyota.
Unbeatable accomodations - Toyota Family
Wentvin for what I thought would be 1/2-day repair but turned into three. By the middle of the first day I had detailed estimate and a loaner waiting. They offered to pick me up to get the loaner but my spouse took me. Very patient and helpful staff at every turn. Had Elvin Rodregiiz as the svc writer and Gerry helped with the loaner. It was a suspension issue (New England potholes) and we only wanted Toyota to do the job. This isn't a time to look for a bargain.
Fee wasn’t paid - Squish8480
We were told by the sales guy that the lease termination fee would be covered if we bought another car from hoffman Toyota. It clearly wasn’t and haven’t heard anything back from Hoffman ownership. We just got the fee in the mail from Toyota for $350. We just want it taken care of. We were also told that the remaining lease payments would be taken care of but they didn’t cover them all. I had to call in and get that fixed a few months back which hurt my wife’s credit as they didn’t make the last payment. My family buys a ton of cars from hoffman but I think that’s going to change.
Update:Taken care of and clear miscommunication
So glad I chose Balise Toyota ! - Kath
I’m so glad I visited Balise Toyota ! I visited several other Western Mass dealerships in search of a new vehicle. None of them even came close to the standard set by Balise Toyota! Excellent customer service. Sincere , honest , and extremely helpful sales representative. Thank you so much Donnell Hart ! You went above and beyond and made my car leasing experience a great one. I will definitely return to Balise and Donnell for all my future vehicles! Also thank you to business manager Chris Fredette for your thorough explanations of available options and honest advisements. Thank you Jared McPherson for all your help. You also went above and beyond and I appreciate it ! First class all the way Balise Toyota! I Highly recommend this dealership and fabulous staff !
Appointment necessary??? - jojo
I made an appt. mid July for a July 30th date. Emails confirmed this for me. When I got there I was told that they were too booked up to take me...I was a tad miffed as my inspection sticker was due as well as the normal service. I opted to make an appt. for the following week at 9:30, but got a confirming email changing it to 10:30. I had to call the dealership to have them clarify the time.
When I got there at the appointed time, there were 5 or 6 cars ahead of me. I thought what is the sense of making an appt. They did a tire rotation and my sticker. The service employee, Christine Jalbert, apologized and further informed me that the mileage number on the little sticker they put on your window doesn't necessarily mean an oil change is needed. I had always gone by that benchmark in the past. I go to Lia because it is close to home and is where I bought my Scion XD.
excellent experience! - Dan
Jason has been excellent in helping us lease a Highlander and in continued support. He has gone out of his way to help and be or service to us. We highly recommend Westbrook Toyota!
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
Great assistance and positive experience - DanCal92
Everyone is very helping and willing to assist in any way possible. The team worked at their best with me in getting a new car and the outcome wasn’t very positive. Definitely an overall great experience
Went in for an alignment, left with a melted axle boot. - Corey
I would look elsewhere for repairs to your vehicle. If there is any issue whatsoever, they will not take ownership of their wrongdoing and accuse you of setting them up. After taking my truck to get aligned it left in worse condition than it showed up. The tech, Advisors, or even the General Manager would not own up to their mistake and wouldn't do anything about it. Over an $80 alignment that didn't actually align my truck, nor a $100 axle. Discovering an issue after my truck was "aligned" I brought it up with my service advisor and he was very quick to blame me for the issue, lying about the tech utilizing heat to free a tie rod during the alignment, I can only imagine wasn't paying attention and melted my axle boot which was directly behind the tie rod. After I noticed fresh axle grease all over the right side of my truck, the SA also said "The tech noticed it before" but not only was it not brought to my attention, I wasn't even recommended a fix, or solution for what would be a freshly torn axle boot that the Tech would have undoubtedly brought up because it would have been virtually dripping as he performed the alignment. There was no multipoint inspection performed despite my invoice stating it did, and then another employee chimed in stating that they put that on every invoice whether or not they are performed. The GM then told me "This sounds like a setup, I'm done talking to you." Being a service member I really don't have time to scam a dealership out of an axle and a free misalignment. Especially after trying to cover my own xxx, and over a <$200.00 part. I'm incredibly disappointed that from top to bottom they aren't truthful about their practices and won't alleviate the issue to make it right. My brief experience has proven to me that I have no faith in the service department, or management to do the right thing or tell the truth about something so insignificant.
Terrible Experience - Shady Sales & No Honesty - Ramrock212002
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
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