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Great experience purchasing a Jeep at Tasca with the help... - SB
Great experience purchasing a Jeep at Tasca with the help of Bill Bove, very knowledgeable, honest, friendly. Top notch customer service experience! Will be back.
Top Reviewed Specialists At This Dealership
Sales & Leasing Specialist
Jim was so helpful when it came to finding the right car.... - Alexis B.
Jim was so helpful when it came to finding the right car. 11/10 would recommend car shopping here they’re a very trustworthy location and I got my car earlier than expected!
Sales and Leasing Customer Care
Sales and Leasing
Sales and Leasing Consultant
I would like to thank the entire staff at Elmwood for all... - Paul
I would like to thank the entire staff at Elmwood for all their assistance with the new Grand Cherokee I purchased. A special thanks to Jim Verdoia that personally addressed all my concerns with quick resolution.
Internet Sales Manager
Second time here. Both times have been great experiences.... - Jayd
Second time here. Both times have been great experiences. Shayne has been great. Highly recommend both station jeep. Got us our keep for payment we wanted.
Sales & Leasing Specialist
Sales & Leasing Consultant
We just purchased a 2020 Jeep Compass. It was our 4th... - cryan
We just purchased a 2020 Jeep Compass. It was our 4th jeep! Shadi helped us out on a busy Saturday afternoon! Thank you for everything!
Sales Consultant/ Inventory Manager
Very professional and a good overall experience. They... - Patflibbs
Very professional and a good overall experience. They answered all my questions and I was able to get the deal done quickly which was a plus.
Sales and Leasing Consultant
Johnathan was very helpful and worked with me to find the... - Alauren617
Johnathan was very helpful and worked with me to find the best reasonable deal. I would recommend anyone to do business with him in the future.
My back drivers side tail light was torn off when I went... - WEBBEJ
My back drivers side tail light was torn off when I went through a drive thru car wash. I sent Steve pictures of what the damage looked like and he got me right in the next day. Service here is always great and very timely.
The sales and financing team were very accommodating and... - Jmpotwin
The sales and financing team were very accommodating and easy to work with. No pressure tactics and very courteous and professional. I would highly recommend the dealership to anyone looking for a vehicle.
Excellent service, very accommodating. Scheduled a... - Richard
Excellent service, very accommodating. Scheduled a showing, took a nice long test drive, bought the car, and drove it home all in the same day. And Colton KNOWS his Jeeps!
I decided to buy a used car today I had nick Goodwin as... - James oliver
I decided to buy a used car today I had nick Goodwin as a sales person all around was extremely happy with the service received
Jason was very helpful, pleasant and knowledgeable..... - P.J.
Jason was very helpful, pleasant and knowledgeable..
I was very happy with all the safety precautions taken.
Jason sanitized my purchase several times which made my wife and myself very happy.
Having not purchased a new car in 14 years Hunter eased... - Srb26
Having not purchased a new car in 14 years Hunter eased any anxiety I had. Once the sale was complete, Hunter took time to walk me through the massive amount of technology in my new Dodge Challenger. The entire experience was quite enjoyable.
I called on December 22nd with an issue where the car... - se_wilbur
I called on December 22nd with an issue where the car would not shift in to gear. As I had an extended warrantee I purchased through Papa's with the vehicle, I had to call someone else to get the issue taken care of...weird. I called as instructed and had the vehicle towed the same day to them.
After hearing nothing by late the next day I called and they had to go find the car. No one could even verify it had gotten to them. They were to call me back, again nothing so I called back again. I had also asked about a loaner while the car was in, i was told they don't have loaner cars available.
(Without going into how extremely calling the service department is, EVERY CALL GOES TO VOICEMAIL AND NO ONE RETURNS MESSAGES!!!
They let me know parts had to be ordered but they would be in the following Tuesday.
On Wednesday since I had not received an update I called to see if parts had arrived. After calling multiple time and of course no return calls from voicemails, found the parts arrived and the vehicle would be ready late the next day.
SUPRISE, no communication to let me know if the vehicle was finished and no return calls when I called late in the day. I finally reach someone on Friday after leaving pointless voicemails telling me that this is a huge job and it will be ready tomorrow. Again, no answer the next day so I waited until later on Monday to call, leaving more voicemails.
After the lack of follow up and the voicemail drama, I called Jeep and lodged a complaint and I did get a call later in the day telling me the vehicle would be ready the next day and they suddenly want to give me a loaner...apparently they do have loaners.
The next morning I get a call from a new service tech taking over the account wanting to know what needs to be done!!!!
The car was ready later that day and I did get a call from the Dealership Manager and Service Manager after I emailed in apologizing.
95% of calls roll over to voicemails which no one returns is extremely frustrating to a client and entirely unacceptable.
I also have an issue that the service techs would not answer questions about what was being done, if the work was started etc....
In researching the Service Department, my experience was not an isolated one. It seems they have a track record of poor service on the Service end of the business.
I will not be returning to purchase or for service.
Worked with Gary Rose - The whole experience was great.... - seto22
Worked with Gary Rose - The whole experience was great. Everythig went smooth and quick. Looked at the truck Monday and took it home wed. I highly recommend Gary and Central
Buying a jeep at Valenti was an awesome experience the... - Wremaxx
Buying a jeep at Valenti was an awesome experience the sales man were excellent and I was able to get the vehicle and drive out the same day
Very clean and accommodating. Nice people to do business... - Jim
Very clean and accommodating. Nice people to do business with. Stuart, Ben and Cory were very friendly and knowledgeable, Cory explained everything in detail. Don’t know if I’ll be back soon because I tend to keep my vehicles at least 10 years but will definitely recommend this establishment to others
We had a great experience with Arty. He worked with us to... - Denb508
We had a great experience with Arty. He worked with us to get our lease to a comfortable amount. I would recommend this dealership!Thanks!
A Inspection sticker was put over a cracked windshield... - Debb142530
A Inspection sticker was put over a cracked windshield that the service department was supposed to replace. It was also checked off on the pass list ... This is illegal, my husband is a state trooper, Not good! This could cost them their inspection license!
Finally a dealership that is in it for you. - stephen.m
Matt and Stephan are some of the most professional and compassionate sales folks I've ever dealt with when purchasing a vehicle. I was very unsure about purchasing a Jeep, and to add onto that I was not ready to get serious about shopping for a vehicle during the pandemic. Luckily, I came across this team and they made it very easy for me to experience the vehicle, answered any questions I had (I had a lot- on their busiest day of the month), and really pulled through with an amazing deal for me- and dealt with the safety of the transaction (virus is still present now) flawlessly... They really care about their customers' happiness, and I've never felt that from a dealership before. Definitely recommend.
Terrible service. Bought my Jeep from here about one year... - querbyj
Terrible service. Bought my Jeep from here about one year ago. Came in to get it serviced and recieved horrible service. I had my appointment at 1:00PM and upon arrival (despite The fact I spoke to them on the phone 1 hour prior about my appointment), they told me I would wait several hours. I came back after being called my vehicle was ready and the office was closed. Everyone in the front office refused to help me. This left me stranded in Dorchester with a dead cell phone and no vehicle. No one in the office offered any solution to helping me get home nor getting in touch with the service team. Ashamed I even bought my Jeep from this terrible institution.
John made the experience of buying a new Jeep enjoyable... - ifish397
John made the experience of buying a new Jeep enjoyable and painless.
He was very knowledgeable and pleasant. We would definitely return for our next Jeep
Alejandro Cabrera was a great salesman, a smooth and no... - Steven413
Alejandro Cabrera was a great salesman, a smooth and no problematic transaction resulted in a great dealership experiance that I can recommend to many. I can solemnly say that he definatley my first decision to purchase a car a good one!
Excellent buying experience: no hidden fees, haggling or... - WDV
Excellent buying experience: no hidden fees, haggling or any unfortunately typical behavior that makes buying a car such a hassle and waste of time. None of this with Bouchard, thanks to the very good Sales Manager, Alicia, who was both professional, friendly knowledgeable and direct. This made the buying experience a breeze, the way it should be! Both Alicia and the whole team at Ron Bouchard are an example that many dealers need to follow!
After waiting over three months for a rear differential... - Steve
After waiting over three months for a rear differential for my 2015 Jeep Trailhawk
I had it towed to Paul Bailey's Jeep as a last resort. The following week they had
the rear differential and also ordered two rear axle halfs. Yesterday, I picked up
my Trailhawk completed correctly and as promised. My thanks to all in the Service
Department at Paul Bailey's. My ride back to Harrisville was Fantastic! Steve Miller
Liz Blair - tre748
I've never ever had a more pleasant car buying experience untill I came to Harr jeep and I came to Harr because of Elizabeth Blair she is definitely the best salesman I've ever had the pleasure of working with and I hope Harr realizes how valuable a Jem she is and values her hard work and dedication as much as I do thanks again Liz for all your hard work signed Tracy Banks a very satisfied customer
Have used this dealership for years. Very Friendly and... - nukypuke
Have used this dealership for years. Very Friendly and helped me find the vehicle I wanted when no other dealer in SE CT could be bothered. Their Service Department is top notch.
Ben was easy going and great to work with. If I left a... - skeptical
Ben was easy going and great to work with. If I left a review 2 years ago for Bertera it would have been a 0 for their service department. Jury is still out on that department for now. But I love my new Jeep and would highly recommend Ben.
This is my first visit to Chrysler, Jeep, Dodge 24. It... - Tsully3716
This is my first visit to Chrysler, Jeep, Dodge 24. It was truly wonderful. Ed McCarthy was so kind,friendly and professional. He really knows the inventory which made things so much easier.and he negotiated a fair price. I could not be happier. I would definitely go back there again.
I spoke with Allie Fritz in regards to a 2019 Jeep... - Breyanna
I spoke with Allie Fritz in regards to a 2019 Jeep Compass Altitude she was very helpful and I was looking forward to having a great experience as a first time car shopper at this dealership. I drove from NY to CT due to advertising online for my car of interest. I printed out pictures of the car I had an interest in which was advertised for $29,666 however, while sitting with Finance Manager: Charlie he was telling me that the car is $32,000. This to me was odd as I’d been eying this car for the month of November with the $29,666 price. It appears that the dealership upped the price after the inquiry I made in hopes that I would pay an arm and leg for 2019 due to my commute.
To make matters worse, the salesman I worked with “Bob” was not helpful in answering my questions and gave very poor customer service. Every question I had, he directed me to speak to Charlie. When I asked to speak with Charlie, directly, he informed me that he was not available. Bob asked me things such as my sales tax in NY, how much money I wanted to put down and credit score, before even taking me on a test drive for the car I was interested in. Furthermore, he was very condescending in referring to me as young lady and my farther as young man. I explained to both representatives that I was interested in leasing, however, despite this was being convinced to finance. Charlie agreed, to “reach out to the banks to see if a lease was possible, however after reviewing my credit report no call was even made”.
After not seeing eye to on the car I wanted, Charlie and Bob convinced me to take a look at a used 2019 Jeep Limited which I explained to them I was not interested in purchasing a used vehicle. Despite this, I took a test drive...to which Bob would not allow me to drive off the lot stating it’s a very dangerous road....to only drive a less than a mile down on the same road to switch off”. I explained to Bob the car presented was not the color I was looking for nor did it have the feature I wanted( a sun roof). He said don’t worry about it this is better car, the seats are “more cushioned...look at the rims on this one”, things that I explained to him were not my wants for a car. I said to Bob these seats are the same as the Altitude and he said no these are better...as if I did not do my research on the different models for the Compass.
After entertaining this idea of a used car, we talked numbers and the quote was outrageous something that would be more suitable for a Grand Cherokee. I thanked Bob for his time, and he said speak to Charlie before you leave. At this point I felt like Bob and Charlie were trying to take advantage of the fact that I was young and new to purchasing a car. Charlie walked out to me while in my car and I informed that the cars presented were not suitable for my needs and thanked him for his time.
I winded up driving down the street to Nissan of Norwich where I had the COMPLETE opposite experience from this experience. I was able to walk out with a 2020 vehicle for less than the quotes I was presented with at this dealership. I would definitely recommend any buyer staying clear of the two staff members in this review.
Lastly, after driving home in my new car, I reviewed Falveys used car inventory. The sad part about this experience is that they had a car that was in my budget with the color I wanted and could’ve had my business if the two staff members listened to my needs and wants instead of trying to sell me what they felt was good for me.
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