Service Dept. Professionalism - Suzy Q
Eric was friendly, knowledgeable, and accomodating. He answered all my questions.
I would definitely recommend bringing your
vehicle to Tasca's Service Dept. They won'
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Very good - DOBDERRY124
Went to Scranton for car’s first oil change on new car. Oil change and tire rotation at no charge. Please how can I complain.
Body work - ALS-LLC
Body work completed and looks like new. No hassle check in and check out. Brought it back in a few days for a minor adjustment and again no problem.
Serviced Exhaust System on my 2018 Colorado ZR2 Diesel - mblew
My 2018 Colorado ZR2 Diesel needed an exhaust filter regeneration and power reduction code cleared from the computer. I took the truck to Buzz Chew Service Center where Dan Kropp provided excellent customer service. Thankfully, the cost and return time was much less than I expected. They seem to have a well organized and knowledgeable team.
Great customer service but.... - JONSTEVENS
Tires i was told i should put on my car were $246 a piece! Way too much money for tires. I dont blame the service reo for this. I blame the dealer for overpriced merchandise.
Warm feeling! - Baysailer
I went to Imperial Chevrolet for an oil change on my Malibu. I was greeted with a smile when I walked in and made me feel very welcome. The waiting area was very comfortable, and they took care of me in a timely manner.
The best of service from Paul Taylor and Dan Densmore. - Rachel Sherman
Dan Densmore took responsibility for the attempted repair of my 16 year old (beloved) car. He made extreme efforts in multiple ways, to no avail. He was sympathetic to my tears, but provided a positive note in directing me personally to a salesperson (Paul Taylor) who would understand my distress, tolerate my tears at losing the car I loved, and help me to move on to a car that I am learning to accept...an attractive, good car, feels good to drive.
Both Dan and Paul put out far more than normally necessary, to help me, to feel comfortable with moving on, and to trust them in our interactions. I am deeply grateful for their kindness in accepting my sadness on the loss of the car I so loved, but to be positive in moving on.
I will be back to Premier as long as I live, and members of my family will be bringing their cars for regular service as well.
Great experience - Don Bozzuto
When entering I'm greated and I feel welcome. I like being greeted by my first name and they know that and they do it. Always explained what service was preformed and why. I drive a Ford and I come to this dealership.
Excellent service dept!!! - Heidi R
Special thanks to Wayne Mark. He went above and beyond to make sure we were taken care of with prompt service and exceptional customer service. Thanks again Wayne!!!
Best oil change experience - NotaJeepGirl
Went here for a free oil change. The representative Frank (chuck norris) was so friendly and funny that our hour wait felt like 20 minutes. He was honest and real and had us laughing our butts off the whole time. Should start mentioning him as a perk to getting your car serviced here. Great guy
The service was more than Exceptional - MTB
Dear Mr. Weiss,
I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me.
You were on time and very respectful to my needs. The service was more than Exceptional.
I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all.
Ernest & Mary
Easy repair work - Hey Torrence
I left my car with them thinking I needed a full 4 wheel replacement and alignment. Not only did they tell me I only needed my front 2 wheels replaced, saving me hundreds of dollars they easily could have just taken, they also did a full oil change! All of this and the price was well below all other places I shopped at. Pleasantly surprised with the service and quality of customer service. Will definitely be back!
Great customer service - Lbacci59
Purchase my Chevy Cruz hatchback at Carter Chevrolet Mark cross sold me the car he was very good at let me know all the bells and whistles of the car I can go in at any time and he’s very courteous and at the customer service when I bring my car in to be serviced they are very courteous and very helpful with any questions that I may have
Spread the word! - jayehurst
I’ve had nothing but great experiences when getting my car serviced at Richard Chevrolet. Trustworthy garages are hard to come by. They do full test on car when getting oil changes and provide a report with vehicle status and recommendations. They do not put you on the spot like other places to do further repairs. You take Home report and have time to think about it. I’ve been so pleased with this dealership that I’ve recommended it to a few people already and will continue to spread the word.
Oil change & Car Review - Corevet 1
Just an overall great place to spend an hour or so . . . all the Fun cars , nice staff , a review of current automotive prices by reviewing all the stickers and a relaxed place to be with water, coffee & car brochures to look at.
Body repair - TIMFERNALD
I was pleased with the body work done on my Accord. Chris was very accommodating, helpful and flexible so I could pick the car up on Sunday. I would use them again if I need body work done on my Honda.
Quality not good - Ouch
Poor quality work combined with horrible customer service. When I went to show the body shop manager the defects he started to argue with me and deny my observation. He made me extremely dissapointed. Don't use these guys!
Horrible experience - Miles29
Worse dealership around. Sales is more shady than normal and service is absolutely terrible. Brought my truck there 7 times for a warranty issue and every time they tell me that it’s normal. They will find every excuse to not fix a warranty issue. If your spending your own money out of warranty, they will quickly find the issue. BUYER BEWARE!!!!
Customer Service Second to None - Chuck Pingeton
Since 1992, my service dept. experiences with Cargill Chevrolet have been second to none. Key service personnel are still in place 25 years on. They earned my confidence and loyalty many years ago.
Terrible Customer Service from Service Dept - MM
The gentleman couldn't understand why I was questioning the fact that we were not given nor offered a loaner car for our NEW VEHICLE. Chris said where was I coming from and hung up on me. When I tried to call the Manager of the service dept numerous times to complain I got no answer. I would never buy another car there again
Cheats tried to charge me $625 to program (5) GMC remotes - Read before you sign!!
Cheats tried to charge me $625 to program (5) factory GMC keyless remote fobs (one hour labor for each remote).
I stopped in on a Friday to schedule an appointment for a couple factory recall repairs on my GMC Sierra and at the same time I asked for an estimate to program (5) additional keyless remotes which I already had. The service advisor I spoke to on Friday stated a half an hour labor to program all 5 remote (which I specifically asked "for one or all 5" which he verified as all 5 after he confirmed with a service manager). On the following Monday I returned and this time spoke to a different advisor who questioned as to where I had obtained the keyless remote fobs I wanted programmed and he got a real attitude when I told him I purchased them on the internet. He spoke to someone in an office behind the counter and proceeded to print out an estimate which he presented for me to sign which I immediately noticed the $625 estimate for programming the remotes which I was previously quoted like $62. I told him that I would not agree to that amount, told him to give me back my keys and left without have anything done.
I then went to Scranton Motors and had the warranty items taken care of and they programmed the (5) keyless remote fobs for $69.99.
Great service - William J Montgomery
I have never had a bad experiences with balise
Service department. The service people are very nice and always looking to help out by saving money on repairs with my vehicle every time I have my car service.
Don't expect them to care about you once they've sold you a - KCOLEL
Very disappointed that there is absolutely no follow through with this dealer. The sales experience was mediocre at best, the service experience has been poor.
Great Service - Suziespal74
My 06 Chevy Impala was well taken care of. Every employee I interact with is pleasant and provides fantastic customer service. I will never go anywhere else to get my car serviced! I know my car is in great hands when I bring it here.
Don't trust their multi point inspection - J.Young503
I'm wondering if they really inspect what they say they do. Brought in my 14 Silverado for its 2 year plan maintenance, oil change and multipoint inspection. Got my my multi point inspection back... Everything looks good all green check marks. This would be all good except for the fact that my transfer case had started (again) leaking before I brought it in for this appointment. What's with theses dealership service centers in western MA?? Be careful bringing your vehicle here.
Incompetent with no customer service orientation. - Aff1
Kept my car for one month after 2 visits for the same issue. Inflicted body damage while in their possession and, the car still isn't fixed. Pursuing through GM/Cadillac.
Poor Customer Service!!! - kaylapercy14
I had recently had an issue with my 2014 Cruze and had to have it towed to Diamond on Thursday. They returned my car to me same day saying it was the negative battery cable (which is a common issue for the Cruze). Only a few hours later, my car started acting the same way it did before it was brought there so I brought it back. Next day, Friday, they looked at it again and replaced the battery. Josh called me up and assured me that my issue was resolved. Sure enough, Saturday morning it was still having issues. I called both Josh and the General Manager, leaving messages to both of them requesting they call me back. It is now Tuesday and I have not heard from either of them! I brought my car to a different Chevrolet dealership and they were able to diagnose the issue within a day. Considering I work at a different car dealership myself, I know what the process is and what kind of service I should be receiving and I was VERY dissatisfied! I would NOT recommend this service department to anyone...
horrible service and customer treatment - helper
people are rude and service and management are awful; I also heard employee screaming at customer; customer left upset at being treated so poorly. i would not recommend them
Bad experience. Poor service skills - MikeY
Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.
$39.95 Triple Deal
Scranton Chevrolet of Norwich