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As always Danbury Volkswagen has superior service.... - brandonrschneider
As always Danbury Volkswagen has superior service. Always a pleasure working with the service team led extremely well by service manager Will Regan!
Thanks, Brandon Schneider
Top Reviewed Specialists At This Dealership
VW Brand Specialist
Ashley was very helpful, knowledgeable, and thorough. I... - Scottory
Ashley was very helpful, knowledgeable, and thorough. I did not feel pressured by any person on staff. Friendly and accommodating. Will definitely recommend Donaldson to others.
What a team! What an experience! My only problem is I... - 2Tiguans
What a team! What an experience! My only problem is I can’t get a new car from them every day. Great job! Keep it up
always smiling.goes the extra mile to help anyway they... - moonshine82013
always smiling.goes the extra mile to help anyway they can. I can call on a question ,and they always help . best dearlship around. there's no other place i would go to purchase a car. im on number 6 for vw's. this dealership never disappoints!
Certified Master Sales Consultant
Certified Sales Consultant
Rishi was fabulous! And Stephanie was also excellent.... - deborahminnar
Rishi was fabulous! And Stephanie was also excellent. They were very friendly and informative. Stephanie was great with my billing and arranged a loaner car.
Great experience. Easy and very happy with car, price,... - Peter D
Great experience. Easy and very happy with car, price, and friendly staff. Sean even took the time to give me full tour of car features - which is rare when buying a used car. Nice!
I have no complaints and overall my experience was a... - Ben Pollard
I have no complaints and overall my experience was a positive one. I bought a used 2015 Jetta TDI and had the opportunity to work with several people ranging from a sales person to the general manager. Tim Fogarty, my sales person was especially helpful and honest about admitting when he didn’t know the answer right away to a question and he was quick to find out! My advice, do research on the vehicle(s) you are interested in and if you’re in a hurry, bring your own financing merely because this is a busy dealership.
DO NOT SERVICE YOUR CAR HERE! Please do not take your car... - Donotserviceyourcarhere
DO NOT SERVICE YOUR CAR HERE! Please do not take your car to the VW in West Islip, it’s a waste of your time and money. I’ve been there four times and each time , sometimes else was wrong. The last time it was wiring issues (which I didn’t know was covered by my extended guarantee ) Nick told me that they didn’t have that information in the system. Hey, if you are reading this, any dealership can look up your information and guarantee, just have them call the dealership you purchased your guarantee from. Anyways, I took my car because my engine light came on again after taking it there for the same reason 2 months ago, Nick helped me, and I’ve dealt with him twice and although he seems nice and approachable , he didn’t even know what parts my car needed or the information told from the mechanics. In my last visit, I have pictures where my car sat there for three hours before they even looked at it and once looked , it took around 20 mins for them to put a machine and diagnosed my car. Four hours later, of course they needed more time to diagnose my car and they didn’t know what the issues was. Nick never asked to help me in regards to my extended guarantee, the manager who was there, never intervine to ask or help me with my issues to with my car. Please, please, please, if you do not know about cars , you will get scammed here!
Beyond Amazing! Just leased a 2021 VW SLE ATLAS from... - Nelljfreitas
Beyond Amazing! Just leased a 2021 VW SLE ATLAS from Chris Turner! Literally did it because his service was so thoughtful, insightful and his knowledge of the product made me fall in the love with my new ride. I have never owned a VW before. I’ve owned Range Rover’s, GMC Denali’s, BMW’s, Cadillac’s and Porsche’s but this SUV is incredible! The entire staff at Valente’s goes Above and beyond. Especially Chris. Such a friendly dealership!
John and Mark in the service department went above and... - dsfoster
John and Mark in the service department went above and beyond. They were able to fix my wife’s Passat free of charge under the emissions warranty, which was very surprising being the age of the car. It was a bit disappointing when we first brought the car in finding out the the part needed was back ordered and could take quite some time to get in. Needing the car to get back and fourth to work John and Mark were able to get us a loaner car for the extending period of time making life a whole lot easier. This was way beyond what I expected.
My wife and I just purchased a 2021 Atlas without ever... - Ilana
My wife and I just purchased a 2021 Atlas without ever setting foot in the dealership working exclusively with Ty. He was friendly, positive, easy to talk to, and quick to respond via phone call and text. We wanted the car before Christmas but it wasn’t possible, so Ty delivered the car to us to our house where we finished all the paperwork. He answered all of our questions. Best car buying experience!
It is May 21,2020 staff are not required to wear masks,... - Llgilson66
It is May 21,2020 staff are not required to wear masks, no signs about safety of hygiene on the door, no social distancing. Called the manager and now there are signs - where have these been for the last 9 weeks of the global pandemic?! No- zero concern for customer health or safety.
Reading the other reviews, it's clear that experiences... - Andrew Zitofsky
Reading the other reviews, it's clear that experiences may vary, but we have now worked with Dan Watts (& Fred) on a total of five cars. My standards are high when to comes to sales and support and Dan has always been there for us and continuously exceed them. No car process has ever been easier than working with these two and everything is always as it's stated. Additionally, they've always worked to provide us with the right offers and we've been able to score great programs.
We love our VWs and we love getting them from Huntington.
This is a "VW service Xpress" location, which explicitly... - TheyDontHaveHeart
This is a "VW service Xpress" location, which explicitly states there is NO APPOINTMENT NECESSARY for basic maintenance services such as oil and filter changes, and tire rotations. This is not only on the Corporate VW website, but also reiterated on this specific dealers own website. I arrived on a weekday early afternoon and there were ZERO customers in the building or service waiting area and I was told they were TOO BUSY and I needed to schedule an appointment to have them perform a basic oil change, the first date of which they could do that being 6 (SIX) days in the future. I drove 20 minutes down the road to a competing VW dealer and was in and out in less than an hour. Harte VW and the rest of the entire Harte Auto Group will never see a single dollar from my pocket, but according to them business is booming and they don't need my money or new customers anyways.
Great Customer Service; Knowledgeable techs - eastcoast
Have been very happy with the servicing of my VW Eurovan at Mitchell VW. Customer service folks and technicians are helpful and knowledgeable.
Jessica got the vehicle in quickly for servicing. Mark knew his stuff when it came to servicing the Eurovan.
Would highly recommend to other Eurovan owners.
I purchased a 2011 VW GTI and along with it a $599... - daveugene
I purchased a 2011 VW GTI and along with it a $599 "Vehicle Tire and Wheel Guarantee". The former business manager (now Ryan Agosti) pulled out a photo of a damaged wheel and recommended this covered. He ensured by that any damage to the wheels would be covered under this agreement. A year later I attempted to fix minor scrapes on the wheels at New Country and was told that the stock wheels on my vehicle were not covered based on the way they are manufactured. I contacted Ryan Agosti and explained everything. She claimed to have checked with her boss, Tom Coppinger who said there would be no refund whatsoever. The only reason this was purchased would be to cover the wheels- based on the guidance of the dealership themselves.
Great, honest, hometown dealership. No messing around.... - 396dsnivwluv
Great, honest, hometown dealership. No messing around. They got me the best deal in the area, and were way friendlier than the guys in Danbury that's for sure!
Great Overall Experiencd - platisandrew
I would like to thank Bill in Sales and Mike in finance for a very pleasant experience. They were extremely honest and helpful. I highly recommend this VW dealer. Thanks guys,we love the Tiguan!!
So thankful for this dealership - michael
I have been coming to this dealership for years and they always treat me like family. This last week I was forced to stop in due to my check engine light coming on. Jeremy and Gary worked with the technician to get my vehicle right in and find out what was going on. A sensor I am told had gone bad, they replaced it and get me on the road again in under 2 hrs. Thank you to the entire staff, they are all so friendly and it is so nice to be able to pop in unannounced and be taken care of so quickly.
Prestige Volkswagen of Stamford