They where very knowledgeable as well as not pushy - Mattforest36
I went in to look at a 2016 Tacoma. I was set up with Eric Peele. He showed me all the features was very knowledgeable not only on what he was selling but what Other types of vehicles in its class. I was so impressed with him that I brought my wife back and she also got a new RAV4 hybrid..
Would recommend every one to go see him and get a car!!!
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Excelent - Cathy1723
The service is so excelent, Carlos Rodríguez It made me feel in trust and in family. I going to recommend this dealer in my family and friends.
Sales Consultant / Bilingual / Master Certified
A new car to start the weekenk - Toyota
Nick guided me through the whole leasing process, keeping me informed of the status Of the application and the paperwork required. He explained the new car safety features and helped to findvthe color and model that I liked.
Excellent customer service - Msilva
Muhammad worked very hard to qualify me for a loan to secure a Rav 4. Very pleasant and outgoing. I have been shopping here for the past 12 years and never been dissatisfied.
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
To buy a new vehicle - Jeremiah1-92016
Very happy the way it was handle very friend ship listen to my request treat me right thanks .The sales person told me everything I need to know very kind
Sales & Leasing Consultant
BEST Place for service - LEEBILR
They are fast, reliable, and honest. Trust them to do only what is necessary and what will keep the car safe. They are very accommodating and friendly.
Toyota RAV4 - JJL
The staff here are all very welcoming and friendly. They are accommodating too all of your needs and are open to questions. Anthony Mao is extremely knowledgeable and an excellent sales man who made my buying process the smoothest it could have possibly been.
Great Experience - Kap
Great experience at this dealership buying through the Costco auto buying program. Everyone was great to work with. I walked in knew what I wanted and was able to walk out with a deal in place.
New Millennium Sales
Excellent - Carguyhere 2018
Made an appointment. Got there 1hr early, salesperson said no problem and was very knowledgeable on vehicles. She was not pushing a more expensive vehicle on me(happen at prior dealership) once I express my want and preference.
New Car purchase - Sue Lo
Terrific experience less then 2 hours in with the old out with the new ! Everyone was friendl6 informative and made me feel important ! Kudos to Brendan Bowen our sales consultant - he was awesome ! I highly recommend this dealership
Used Car Sales
Used Car Manager
New Car Sales
Very nice sales man - MARLENE LAMB
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I
Thank so much ...
Used Car Sales Manager
Preparing car to pass emissions - kraemer
My 2006 Toyota came for service to pass emissions. I asked many questions about service and they were answered. I even brought a friend and all his questions were answered. The service was excellent! The vehicle passed emission testing after the repairs were made.
Second Purchase - Paul DeAngelis
Bought a Rav4 3 years ago, had a great experience, Steve Macomber was & is a great salesperson, gave him a call in regards to buying a 2016 Prius for the family. We were able to make a deal that day in a short period of time. The whole process was easy with no hassle. Would highly recommend the dealership.
Bought a pre-owned Camry from Robert Barron - marty260
Came in looking for a new Camry, but was shown a pre-owned that had all the accessories that we were interested in, the color we liked etc., Robert was great in helping us make the right choice.
Tee is the best salesman - Kathy
Great dealership. Professional and friendly staff. Tee is an amazing salesman. Very knowledgeable and efficient. Made buying a car easy and stress free. He pays attention to all the details. He is a true professional. Highly recommend Tee and Torrington Toyota
Fee wasn’t paid - Squish8480
We were told by the sales guy that the lease termination fee would be covered if we bought another car from hoffman Toyota. It clearly wasn’t and haven’t heard anything back from Hoffman ownership. We just got the fee in the mail from Toyota for $350. We just want it taken care of. We were also told that the remaining lease payments would be taken care of but they didn’t cover them all. I had to call in and get that fixed a few months back which hurt my wife’s credit as they didn’t make the last payment. My family buys a ton of cars from hoffman but I think that’s going to change.
Update:Taken care of and clear miscommunication
So glad I chose Balise Toyota ! - Kath
I’m so glad I visited Balise Toyota ! I visited several other Western Mass dealerships in search of a new vehicle. None of them even came close to the standard set by Balise Toyota! Excellent customer service. Sincere , honest , and extremely helpful sales representative. Thank you so much Donnell Hart ! You went above and beyond and made my car leasing experience a great one. I will definitely return to Balise and Donnell for all my future vehicles! Also thank you to business manager Chris Fredette for your thorough explanations of available options and honest advisements. Thank you Jared McPherson for all your help. You also went above and beyond and I appreciate it ! First class all the way Balise Toyota! I Highly recommend this dealership and fabulous staff !
excellent experience! - Dan
Jason has been excellent in helping us lease a Highlander and in continued support. He has gone out of his way to help and be or service to us. We highly recommend Westbrook Toyota!
Great assistance and positive experience - DanCal92
Everyone is very helping and willing to assist in any way possible. The team worked at their best with me in getting a new car and the outcome wasn’t very positive. Definitely an overall great experience
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
We buy a new car. - Ptohs13
I and my hausbent it’s the second time we did bisnes with Toyota of Cholchester.
Eric Roberts was our seller.If you are looking to buy a new or trade you old car this is dhe dealership to work on..
Employees dealt with.:
P.s : Best wishes on your marriage.
Terrible Experience - Shady Sales & No Honesty - Ramrock212002
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
Stephen AutoMall Centre
Toyota of Wallingford