Great Dealership and Staff - mpots19
John was my salesman and he was great. Everyone I was involved with was courteous, knowledgeable and extremely enthusiastic. I traded a vehicle in and it was no hassle what so ever.
Top Reviewed Specialists At This Dealership
Excellent - Begley, Donna 55
Tony M. and Luis G. were so very kind and helpful. Your dealership is very fortunate to have these two amazing people. It is because of them I go to this dealership and will recommend to my friends to go to Hartford Toyota Superstore. This is my second car through Luis.
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
Love My New Car! - Glenda Marie
This is my 5th car with A1-Toyota! I purchased 2 cars in the past and I am currently on my 3rd lease. Toyotas are great, dependable cars and I wouldn't purchase/lease any other kind. I've been fortunate to be able to work with Quincy Smith all these years; he's my go-to guy and I know that I am in good hands. Paul Wright, in the finance office , has also been a great help to me as well. The CHR is awesome! I'm so happy I got it!
Service of car - Mtgrl4evr
What I love about Toyota is the convenience of being able to drop my car off in the evening and pick it up the next day at my leisure. The service team is always prompt when informing me of when my vehicle is ready and if there are any other services that are needed. I had Reed this past time as my service rep and he was extremely helpful and knowledgeable when it came to explaining what needed to be done with my vehicle in the near and future and able to give me a price for it. He was very friendly and let me know in the morning long before I was able to pick my car up.
Sales & Leasing Consultant
Excellent - JakeJackAugie
Friendly and knowledgeable. This is not our first time leasing from Westport Toyota. We wouldn’t think of going anywhere else.
Merry Christmas to our friends st Westport!!
Checkup and auto butler - ddbattit
Effficent and good service to keep my 1+-year old car running and looking its best. Easy drop-off after hours and courteous staff at every visit.
Dealer Trade Manager
New/Pre-Owned Sales Consultant
They sold me trust, not just a car - I even got a bow!!!
By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn’t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn’t try to jazz up and sell me a car or features I didn’t need- but had me lay out everything I wanted (and didn’t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the “big boss” for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn’t just sell me a car; he sold me his trust.
New Millennium Sales
The best! dealer I've ever dealt with! - Lorraine Dusky
Ali Shah was the man called to talk to us--I think it was the luck of the draw and the luck was all ours. We bought both a previously owned Prius and an Avalon, while trading in a Kia. From start to finish, Ali was courteous, friendly and easy to deal with. Not that we needed to be coaxed but after the less-than-gracious (aka rude) treatment from Eagle Motors next door, he was a welcome relief.
I'd also like to single out Matt Governali in the finance department for completing what was an enjoyable experience from the moment we walked out the door to the moment we drove away with our two cars. I cannot recommend Riverhead Toyota more--and especially to women! who are often treated with condescension by car salesmen.
Used Car Sales
Used Car Manager
New Car Sales
Used Car Sales Manager
New car buying experience - Mary55
Excellent experience in every aspect . Have always bought Toyota’s very reliable. Excellent experience with all associates from sales to service to financial advice. H ad my last Toyota for 10 years and 200,000 miles hope to do that again
Great! - Larry the cable guy
Angel was so helpful and efficient. He truly is an asset to this dealership. Grateful for my experience here. Couldn’t have asked for better.
Regular Service - Randy K.
I get all my service done here. I always see Vance Williams. I appreciate the no nonsense approach.
I am always notified of any upcoming service needs without immediate pressure like some places I have been in the past...
Best experience buying a vehicle ever!! - Garygee
Bought my 2011 Tacoma from Jose in March and Jamal was my financial wizard!! These two guys made the whole thing painless! They are both two of the nicest genuine people I’ve met in a long time! 1st time I ever enjoyed buying a vehicle! Had a frame question & Mike set up the inspection instantly! Can’t say a bad thing about Hoffman Toyota! Seriously I wasn’t paid to say it!! Ha!! Sincerely Gary McGee Plainville Ct.
GREAT TEAM!! - njh
WOW what service! Very smooth transaction from start to finish. Tina contacted me to start and got the ball rolling! Alek Goodlew was awesome!! He took the time to gather the info I requested and show me the details of the new vehicle upon arrival. John Kupec was terrific, Brian C. streamlined the paper process and a delightful man Paul brought my car right to my front door step!! GREAT service and a GREAT crew!!
excellent!!! - toyotafan
After visiting several Toyota dealerships- I chose to get my 2018 Highlander because Eric was patient and thorough. He was able to locate the exact car I wanted and showed me how everything worked. His patience and amazing people skills are the reason i chose Colonial over other dealerships! This is the 7th car my family has bought from Colonial and not the last!
Toyota - Panda1111
Do not buy a car here! I got ripped off and two weeks later my engine light came on and they didn't want to do anything about it. And the price to get it fixed is over 1,200! I am very displeased with Toyota.
New Vehicle Purchase - tyro
The dealership is clean and appealing. I purchased a new SUV and found the sales staff to be extremely accommodating to all of my requests. Ross was great in helping me pick out the SUV I wanted and delivered a great vehicle.
Medicore experience - Hdaley
Checked out a 2014 Tacoma, beautiful truck, was given a super duper low trade in value of 4,500. It is what it is, Jeffrey was a nice guy but we just were not even close to making a deal. I went to another dealership and leased a brand new Tacoma for 200 less a month than they wanted to sell me the 2014 for
Amanda Botto was great. - Young retirey.1122
Was very helpful and knowledgeable about my car! The Wizard was also great! They both made my experience wonderful!!! Thank you both!! Great service from both!
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
Used truck purchase - Meesha712
Everyone at Toyota of Colchester has gone above and beyond helping me with my purchase. The service department is wonderful to deal with. I highly recommend both sales and service.
Terrible Experience - Shady Sales & No Honesty - Ramrock212002
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
Toyota of Wallingford
New Car Manager