Pleasant and professional - Fish53
I went to Donaldson’s on the recommendation of my cousin, who used to work there. He had high praise for Subaru vehicles. I was in the market for a used car, but there features I wanted that I knew might be tough when searching used car inventories. I drove a 2016 Legacy, very nice, but then I saw the 2016 Outback. It had all the features I was hoping for, including the color. Steve and Mike work out a very fair deal for me. The car is beautiful, it rides like a dream. The staff were all very friendly.
Thanks to all!
Top Reviewed Specialists At This Dealership
Knowledgeable and Friendly - ncm7319
Howard and Ivy were both very knowledgeable and thorough throughout the entire leasing process. They took the time to answer all of our questions and did not make us feel rushed. Super friendly and personable!
Joe is the man! - fresca1221
Joe was incredible throughout the entire sales process. The process of leasing my first car was quick, easy, and thorough. Joe answered all of my questions without hesitation and put any concern I had to ease. A+ employee
VW Brand Specialist
Professional and informative - PTK
The sales and supporting group were professional and informative. They xxx we’re all my questions and were able to get me out of the dealership in a very timely manner.
Great car buying experience - Karen
I had a great car buying experience at Executive Volkswagen - starting with my initial inquiry via their website (with the highly professional Holly) right through to driving off the lot with my new car. My salesman Will was very knowledgeable and professional, and once I made the decision to purchase the vehicle, along with Garrett in Finance, the entire transaction was a painless one. In fact it was enjoyable! I absolutely recommend this dealership. Thank you all and keep up the good work!
Great Overall Experiencd - platisandrew
I would like to thank Bill in Sales and Mike in finance for a very pleasant experience. They were extremely honest and helpful. I highly recommend this VW dealer. Thanks guys,we love the Tiguan!!
Great Customer Service; Knowledgeable techs - eastcoast
Have been very happy with the servicing of my VW Eurovan at Mitchell VW. Customer service folks and technicians are helpful and knowledgeable.
Jessica got the vehicle in quickly for servicing. Mark knew his stuff when it came to servicing the Eurovan.
Would highly recommend to other Eurovan owners.
Perfection - Audigirl
I have been a loyal customer at Crowley VW in Plainville for years.. I used to drive a black VW 2002 1.8 T Jetta I bought there, and they were the only ones I would let touch it!! When it came time to buy a new car last year, I fell in love with a 2015 AudiA4S4. It drives like a dream, and I absolutely love this shiny black beauty, however the technical level of this newer car is a bit over my head. I recently added air to the tires ( February coldness) and then the tire pressure light came on. I never realized that you have to enter the pressure changes into the car’s computer system to remedy this- the Jetta was so much easier; put in air and that was it. When I brought the car in for its one year oil change I told Millie and Ray about the tire pressure situation, and they said they’d take care of it for me. The service department corrected the problem for me this time ( YouTube, here I come...lol) at no extra charge. They also sent my car through the car wash as an extra bonus which made it sparkle even more. Whether you have a scheduled appointment or need a unplanned service stop ( lightbulb ), their professionalism, helpfulness and kindness are always appreciated. They will go over everything very thoroughly and explain any future service you most likely will need. I will keep coming back because they know me, my car, and are the most qualified people to keep us both happy.😊
Lia VW Service - SK
I recently purchased a car from Lia VW and just had it in for its first service. Nikole Goodman and the rest of the staff provided exceptional service; scheduling was very convenient, service was thorough and timely, plus all the staff was professional and friendly. Top notch dealership.
Horrible service after brand new car broke down - Allison F
This is the worst dealership I have ever dealt with. We purchased our Atlas here in 2017. The car broke down (still under warrantee) and it was towed to them. It's been sitting in their parking lot for a month. I have to call to find out updates. No one gives a courtesy call to say what's going on. They refuse to help get a loaner vehicle to me despite me asking many, many times. If you buy a car from these people and something goes wrong, they will literally do as little as they can possibly do. Do not give these people your money. They all pretend not to know anything and just pass you around to other people. The customer service is horrendous. They are very nice when you buy the car but after that they could care less about you. I have lost hours and hours of my time trying to call these people to get answers and all they do is give me the runaround. Please beware.
Awesome service! - Debra47
My grandson has had work done here on his VW CC. I continue to be amazed at the top of the line service we have received. I wouldn’t go anywhere else! Thanks to George and the rest of the crew for the amazing service!!!
if your not made of money you are treated very different - not made of money
we bought a 2014 used jetta at first everyone was very helpful and went out of there way and then the car surpassed a year of ownership three different times the car was brought in for the same problem with a different diagnostic each time and each time we were told it was fixed this time hoever went a bit far in oct of 2018 we had the car serviced when it was brought in with the same issue a very noticeable noise when excellerating even worse when its cold out this time however after having the car for a couple of hours we were told our car was ready and the problem was fixed we were told it was two quarts low on oil and there was to much transmission fluid in the car which had to have some draind out and oil added now they just serviced the car one month ago so we were told to pay $70.00 for fixing something they did oh they also said that my car burns 1 quart of oil every 1000 miles I nevar had these or any problems like it before with my other jetta ooooooooohhhhhhhhhhhhh and the car is still making the noise
Worst Service Ever. - Peeko2
I purchased a 2018 Golf-R ($40,000) from Langan Volkswagon of Vernon in June and immediately began experiencing problems. Upon taking delivery of the car, I was told by the Salesman that they noticed two of the B-Pillar cover pieces were defective and was told they were ordered and I would be contacted when they came in. I didn't hear back for over a week and decided to call the Parts department for an update. I was told the parts were never ordered. I spoke with my salesman and he worked with the Parts department. Another week went by with no phone call. I went to the dealership to inquire about the status. The employee working the counter told me he didn't see any order and called the parts Supervisor, Miguel. He looked and confirmed there was still no order in the system.
Another week went by, no call. I called in for an update from Miguel who told me that a new inventory software system was being put in and the inventory was in total chaos. He said he would call me back. I waited a few days and still nothing, when I called back I was put in contact with Service Manager Billy Rieder, who told me the parts were ordered and had been sitting there for weeks. I asked him how it was possible that everyone in the Service and Parts Departments, including the manager, had no clue about these parts being ordered, he had no answer.
The window auto roll-down feature failed on day 2. When I made my appointment for replacement of the defective parts, I told Billy about the window issue; he said he'd seen this plenty of times and it's the base settings that would need to be reset, should be quick. I booked an appointment to drop my car off at 9AM. I called around 3PM for a status update and was told they were working on it and would be done in an hour. About 30 minutes after that call, the VW CarNet App they have sent me a message that someone just opened the doors for the first time all day (the app sends a txt 30 seconds of a door being unlocked as a reminder in case the owner forgot to lock the doors on their way out). It seems they weren't working on the car until after I called for a status. I came down 45 minutes later for pick up, was told they could still not replicate the issue, but they changed the base settings again. I drove it off the lot and no more than 5 minutes after, the window failed. I had the window fail every single day. I told Billy the issue still remained and his response was "Are you sure you're pressing the button down right?". After activating the auto roll down feature, taking my finger off the switch and having the window roll down on it's own, it reached about 1/3 of the way down and stopped. No user intervention. I told Billy about the mid-roll down malfunction and had service look at it. They could not replicate the issue but made changes in the computer again. I took the car home and still had issues. When I spoke with Billy, he once again asked if I was using the button right (3rd time he asked). I told him multiple times I had video of the issue, he never cared to look at it. I began experiencing other electrical issues; keyless entry failure, back up camera failed multiple times, sensors in center console screen (oil temp, G-force, turbo psi) would show dashes, not numbers.
My customer service experience with this dealership has been abysmal. Most especially in regards to dealing with Billy Rieder. He is constantly combative, defensive and dismissive. He finds reasons to say no to the customer, to make them feel guilty for speaking up and for wanting to be treated with respect and understanding. I didn't ask for these manufacturing defects and malfunctions. 5 Months after purchasing the car they finally approved replacement parts. I am still having sensor and backup camera failures. I reached out to Billy's boss, Wayne Vaporis, who's response to my story was, "In light of your opinions regarding our service, I believe that it would be in your best interest to have your vehicle serviced where you feel the most comfortable. " And offered me no other recourse.
Awesome dealership - Greekgirl23
This was my first time buying a car and when I went to VW I fell in love with the one i looked at. Ty explained everything about the car,was very knowledgeable about everything. From taking time to show me the car to calling and making sure everything was good really made me happy. It was such an exciting day for me and him Mark and John were incredible. I’m very happy to have purchased my car there. Ty you rock the house, I’m buying my next car from you.
Patient and attentive! - James D
After a lot of research on hot hatchbacks I wanted a GTI. I worked with Ben Wetmore to schedule a lose time to test drive the car. I choose going to Valenti over every other dealership because it was the only one who wasn't constantly spamming my email with bad information or not answering my questions. I think Ben could tell I wasn't super ready to purchase but wanted to let me know he'd be ready to help.
When I got to Valenti I met John Gehm who was able to get me in a test drive, and allowed me to have both cars next to eachother so I could compare trim levels of the GTI which really helped finalize my purchase. John had to find the car I wanted from another state, and kept great constant contact via email even when he was not currently working (thanks john!!!). I believe John has a great ability to relate to his customers. He knew I was looking to buy a performance car and understood I did most of my research so I did not need to be told many features, but he was happy to explain them to my significant other. When it came time to receive the car John and Steven P made the entire process quick, I was ready for it to be a painful 1-2 hours and I was in and out of the finance office in 10 minutes. I would really recommend you visit John for a no hassle experience.
Poor diagnostics, exorbitant estimate. - phillip sylvester
Four visits to finally make correct diagnosis. Estimate was nearly double of another authorized Volkswagen dealership. I am disappointed with their service department and appalled at the repair estimate.
They will not honor the VW warranty! - t2split65
I purchased a CPO vehicle from Valenti Motors Watertown, CT 2 months ago. When I picked up the vehicle JEFF WARD my salesman said that there was a small problem the night before and that the sunroof had leaked or something but, there was no problem, it had been fixed. I started my journey back to California, but just past Ohio I went thru a rain storm and started taking on water. Once back home in California I took my new car in for repair but was quickly told that an aftermarket windshield wouldn't be covered. I unknowingly purchased a car with an aftermarket windshield that is not covered under warranty. I am currently communicating with the BBB, an attourney, VW Customer Care, and mine and your local "2 on your side" news stations. I now have electrical and safety issues with the vehicle. Feel free to contact me as I have not had 1 call from your dealership, even to ask how the sale went. Why not?
Great Dealership - Travis123
Bought 2011 Jetta ,traded it for a 2015 GLI SEL. No problems Jim Curran & Sean P. are the best. Drive GLI before buying anything else
I purchased a 2011 VW GTI and along with it a $599... - daveugene
I purchased a 2011 VW GTI and along with it a $599 "Vehicle Tire and Wheel Guarantee". The former business manager (now Ryan Agosti) pulled out a photo of a damaged wheel and recommended this covered. He ensured by that any damage to the wheels would be covered under this agreement. A year later I attempted to fix minor scrapes on the wheels at New Country and was told that the stock wheels on my vehicle were not covered based on the way they are manufactured. I contacted Ryan Agosti and explained everything. She claimed to have checked with her boss, Tom Coppinger who said there would be no refund whatsoever. The only reason this was purchased would be to cover the wheels- based on the guidance of the dealership themselves.
Great, honest, hometown dealership. No messing around.... - 396dsnivwluv
Great, honest, hometown dealership. No messing around. They got me the best deal in the area, and were way friendlier than the guys in Danbury that's for sure!
Pre-Owned Sales Manager