Highly recommend this dealership - Ace
I’ve been a customer of this dealership for about 12 years. Everyone is friendly, knowledgeable and professional. Fred Hollman was the sales person who helped with my recent purchase of a Tacoma. He took time to assist me and went above and beyond my expectations.
consistency and excellent service - Ruggles
Emerson is the best! Knowledgeable but not pushy, helps you to find what works best for you! He cares about the outcome. My experience at this dealership has resulted in three purchases over the years..
Woderful - hentayy01
Everyone was pleasant and helpful. They got me out as quick as possible. I always have a good experience when I need service. Everyone is knowledgeable
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
No pressure sales - ChrisC113
I checked out Hartford Toyota after visiting another dealership I had done business with in the past, because my previous dealership I felt pressured and they were not listening to what my needs and wants were. At Hartford Toyota, in particular with Thisady Khongdy, I honestly felt they listened to me and did not pressure me into something I was not going to be 100% satisfied with. Car shopping is stressful enough as it is, Hartford Toyota took all the pressure off from the sales front and let me take the time I needed. I would highly recommend Hartford Toyota to all my friends and family and I actually look forward to buying a car from them in the future.
Awesome staff that goes above & beyond - Brittany Gilbert
Just bought a 2015 Rav 4. The staff here was very welcoming, down to earth and accommodating. They made sure I left with a safe and reliable car that's in beautiful condition and color. I left loving everything about it and they worked with me in every aspect so I won't have any regrets! A very special thanks to Rich, Marc & Jose 😊
Sales & Leasing Consultant
2018 Tundra and how Jerzy made it mine - KRULE1
In my search to upgrade/ replace my 2008 Tundra, I stopped by Lia Toyota of Northampton to look at a Crewmax Tundra that they had in the showroom. I was greeted by Jerzy with a smile and a handshake. He showed me around the truck in the showroom then we talked about what I was looking for. I was really just doing my homework and wasn't ready to make a purchase at that time. I returned about a month later to have my wife check out the truck. Jerzy was there, and he had been doing his homework in anticipation of my return. He had a few vehicles in the color i was looking for. I decided on the one I was interested in , and because I didn't have my truck for them to evaluate for a trade, I returned a few days later. After some negotiation, we settled on the numbers. Jerzy is very knows about the cars he sells. I can tell he studies so he can pass it along to the consumer. He made my purchase a pleasant experience. It probably won't be another 10 years until I purchase another Tundra, I can only hope Jerzy will still be working at Lia. I would recommend Jerzy and Lia to any of my friends. I'm sure he will give them the same effort he gave me to make it the best new vehicle purchase I have had.
Amazing Customer Service - muneca01104
I want to start by say that this is the 4th Toyota from Lia. All of my experience have gotten better with each experience. Andre was extremely helpful during this entire experience and has reached out several times to check in and make sure that everything was going well.
Great customer service! - LWM
I have to admit I really am out of my comfort zone when it comes to having my car serviced but since I have a disabled husband I have to take care of it myself, but as soon as I arrived Evan who waited on me put me at ease, explained everything throughly and was very efficient. I would have to say Middletown Toyota is top notch when it comes to customer service!
Internet Sales Manager
New/Pre-Owned Sales Consultant
Very nice sales man - MARLENE LAMB
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I
Thank so much ...
Stephen AutoMall Centre - CDofLM
My experience with Stephen's, specifically Salesperson Piotr (Peter) Urbanski, was as excelllent as that I had with Toyota of Greenfield, specifically Sales Manager Craig, was poor. Peter was knowledgeable, polite, accommodating, helpful and in every way, handled our ultimate purchase at this dealership in the most professional way. I can criticize nothing in my business relationship with anyone at Stephen's. It was easily worth going 40 miles out-of-state for our transportation need.
Most Pleasant Experience I've had with a Car Dealer yet - Mattr727
I've dealt with a lot of car dealers over the years. To the credit of the salesman, Josh Spiro he represents Prestige Toyota excellently. He handled everything professionally and to my satisfaction. I was also was impressed with the business manager, Shannon Potter. I look forward to a continued relationship with the other areas of the dealership.
Many Thanks to Tee " The Truck Master" - Sue13
After several unsatisfying forays to other area dealers I had a super experience with a no "sillyness" deal on a beautiful 2017 Tacoma 4X4. Finally scored the elusive stick shift. Ended up with more do-da's than I would normally want, but it was all part of the deal. Thank you Tee! Thank you Dana for making the finance part doable and reasonable.
Went to dinner to celebrate and watched 2 different guys admire my new truck in the parking lot!
Bryan Torra you Crushed it! - Anthony SIRACUSA, Ph.D.
Bryan thanks for working extra hard getting my problem with mice under control! Installing the newer and updated rodent prevention barrier at no charge is much appreciated.
You are a class act.
Fee wasn’t paid - Squish8480
We were told by the sales guy that the lease termination fee would be covered if we bought another car from hoffman Toyota. It clearly wasn’t and haven’t heard anything back from Hoffman ownership. We just got the fee in the mail from Toyota for $350. We just want it taken care of. We were also told that the remaining lease payments would be taken care of but they didn’t cover them all. I had to call in and get that fixed a few months back which hurt my wife’s credit as they didn’t make the last payment. My family buys a ton of cars from hoffman but I think that’s going to change.
Update:Taken care of and clear miscommunication
Truly Great Experience - New Management - alexpash31
I visited some other Toyota dealers in CT and they were terrible. High pressure sales practice looking to lock you in to sub-par deal. I explained that I had this experience to Eddie at Toyota. He didn't ask me what their numbers were, he just asked for a chance to quote. Of course, what did I have to lose. Well, I've been in the old dealership under previous management called "Branch" and they were thieves, but my ultimate first goal was to just get a good deal on paper to beat up other dealers with. The next thing I know, this guy comes in $2k less than the other guys were asking. No pressure whatsoever. I don't have all day to screw around with car dealers. I bought the car on the spot. Had lunch. Drove home with it. Eddie was totally awesome. No high pressure anything. No BS. Really easy. I would highly recommend.
It was just awesome - Abdul
Very excellent experience, Chris was very friendly, every time he explain something after he will ask if I ha e any questions. Which was nice of him
2016 Highlander becomes very darty when driving in windy con - Highlander
We have a 2016 Toyota Highlander that is very very darty in windy conditions, the steering is very responsive and drives good under normal conditions but when the wind starts blowing you better pay attention the steering is so sensitive and light when the wind pushes and you need to correct I find that you over correct very easily. I think Toyota need to program the electric power steering to become stiffer at highway speed to help prevent over correcting in windy conditions.
AWFUL CUSTOMER SERVICE - Katie T
This is the worst dealership for service and customer service. From the receptionist in service to the mechanics to Mike Lynch himself. l brought my car in for an oil change and they never even told me that my cabin air filter was “in the red” when l called to inquire Stephanie the receptionist transferred me to a voicemail of someone that had nothing to do with lt. Kevin the service manager couldn’t even offer me anything for the inconvenience of having to come back in. Bonnie who is Kevin’s boss never responded to my complaint email and Mike Lynch the owner said he needed to look into the awful customer service given by the 5 different people l dealt with and then never even called me back. To top lt off o received an email stating that their goal was great customer service etc. Anyone that buys a car here is crazy. After this experience l will spend the rest of my life making sure people know how they treat customers that have been loyal to them for the past 15 years!!!
Came in for a new ride, left with two - Ivan616
Had a really great experience with Brian Flowers. Went into look for a new car for my girlfriend, which we went with a RAV4. Was so happy with the no pressure/stress treatment that i came back a week later and bought a Maxima from Brian. I plan on going back in the future and have referred my family to him as well.
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
Assistant Service Manager
DCH Wappingers Falls Toyota
Toyota & Scion of Wallingford
Sales and Leasing Professional
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Accessory Sales Manager
Sales and Leasing Consultant