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I absolutely loved working with Fritz from Mercedes Benz... - Lekeishahall
I absolutely loved working with Fritz from Mercedes Benz of Smithtown! He was very knowledgeable about and pleasant to work with. Extremely satisfied with dealership.
Amazing Experience!! Rey Shah and Wahid Amani were... - Blondienyc
Amazing Experience!! Rey Shah and Wahid Amani were excellent through my purchase process. Hands down best car-buying experience! Highly recommend them and would be my ‘go to’ for future purchases or leases.
Update ro review written in October 2020:Our car turned... - anuraagsahai
Update ro review written in October 2020:
Our car turned out to be a lemon. Multiple issues that simply could not be resolved.
Lou Liodori went out of his way to resolve our issues. He worked with MB corporate to buy back the vehicle and facilitated the process. After speaking with Lou, I do now firmly believe that he tried to make things right.
Based on his hard work, I would be wiling to give this dealership another chance.
Just bought a repeat MB from Paul T.He is a pleasure to... - Arthurgcohen6
Just bought a repeat MB from Paul T.
He is a pleasure to deal with, works hard to meet our needs in a tough supply chain market and never pressures the customer.
We will be getting a second vehicle from him shortly.
Arthur and Ellen C.
Initially I had such a great experience purchasing my... - AJ
Initially I had such a great experience purchasing my vehicle but in just 10 days it has turned sour. I purchased a cute little CPO, red GLA 250 from MB of New Rochelle and I noticed on the test drive that there was a pulsing sensation when I applied the brakes. Upon returning to the dealership, I was told that the service team would finish the inspection of the vehicle, send the vehicle through the auto spa and I would be on my way. My sales person even shared with me that this dealership prides itself on operating with integrity and puts a lot of money into their vehicles to ensure they are in excellent condition. Over the next couple of days of driving the vehicle, I noticed the pulsing sensation again. I made an appt with the MB of Annapolis dealership for my State Inspection and since a CPO inspection was completed on this vehicle I never imagined that I would be told that my vehicle needed an alignment, wiper blades and front rotors all to the tune of over $1,200!!! My car failed the Maryland State Inspection just 10 days after purchasing from MB of New Rochelle! I fully expected for the dealership to let me know that something was missed in their CPO inspection and that the additional repairs would be taken care of. After speaking with the service manager at MB New Rochelle, I was told that every state inspection is different and as long as there is a certain "thickness" on the rotors and/or brakes, that there was nothing they could do. One of the other advisors offered to mail me a pair of wiper blades. To say that I am disappointed, is an understatement. Unfortunately, it leaves me wondering, what else did they not tell me? For a dealership who prides itself on integrity, replacing rotors 10 days after purchase doesn't seem integral.
Victor and Matt were friendly and responsive to my... - Joseph
Victor and Matt were friendly and responsive to my concerns and desires. They were transparent and fair. They seemed to be genuinely concerned that my expectations were met and that I was satisfied and comfortable with my purchase. Even on the day of delivery, when some complications arose they were patient and understanding. They also sought out additional information on pricing of upgrades and changes to my vehicle just because I asked even though it did not have as much bearing on closing the deal. I appreciate their hard work getting me a car that I had been seeking out for some time. I have a particular taste and I my requests are very precise and targeted. I appreciate them prioritizing all of these things.
Eric Brennan goes above and beyond. He is incredibly... - Alex
Eric Brennan goes above and beyond. He is incredibly bright, polite and fielded all of my questions regarding a gorgeous E400 CPO wagon. He and his staff (Matthew Ansong) are superb. Great service and professionalism.
Not good, especially compared with other Mercedes service... - Very Disappointed Mercedes Owner
Not good, especially compared with other Mercedes service departments. We brought in our car for repair and a week later, we had the same problem. We had AAA tow it to the service center because they couldn't arrange for it. We also only have one driver in the family right now and they would not drop off the car (that they didn't properly repair in the first instance). My husband had to walk 5 miles on the highway to pick up his MERCEDES! We're in the market for a new Mercedes GL450. I'm pretty much dissuaded from buying from this dealership. I'm also waiting to see if the supposed repair they made this time (which they charged us extra for) actually corrects the problem. I don't feel at all confident in their work, at all respected, or feel like they are treating us fairly. Usually, when I go into Mercedes for a repair, it's a pleasant experience with knowledgeable considerate people. I don't feel at all the same about this dealership. Shame on them! I'm not even sure why I gave them two stars for anything. Maybe because I hope someone there actually has proper training on how to repair a Mercedes and that they did it right this time.