Small chips on passenger door. - Chipsaway
After purchasing a new Envision this past Wednesday, August 8th, discovered some small chips on the passenger side door. Contacted our sales consultant, Pietro Cancello, who, in turn, notified his management. Friday, August 10th, we drove over to the dealership and was met by Dwight who got his manager to look at the door. Fortunately, while we started talking about the fix, the Body Shop Manager came onto the showroom floor. He went outside and took a look at the chips and said that he could fix them "today". After a little time of waiting, the SUV was touched up and the chips were gone! It looks great. Thanks for the timeliness and attention to this matter. It was certainly great not to have to return another day to have these chips taken care of.
Service - Tinkerbell@061152
We had an oil change on our Equinox. Very satisfied with service and pricing. Waiting area was very comfy and friendly. An added perk was coffee and pretzels.
Service dept a joke,about worst ever liars - dennisinpalass
We brought our 2017 Enclave in for brake and steering issues.I requested a test drive with the tech.Srevice advisor had shop Forman drive truck with My sister and ai after they said nothing was wrong.Shop Forman drove with us and after the brakes went to the flor and he almost went through the windshield he told Service advisor somethings wrong to bring it back in.They parked the car and came back an hour later and said its fine yet didn't move truck again.The gave us a truck with a very low brake pedal and said u less there's a code they can't fix it.My sister was in Jersey and the brakes total went out,Roadside had to be called.It was towed to a nearest Buick dealer that found the bad a Master cylinder in ten minutes.
The trucks brakes work great now.thanks for almost killing us Faulkner abuick.I bought my Caddy there,not anymore since Faulkner employs such dishonest clueless techs and service adbisors
Never Again - Disappointedcustomer
This was one of the worst customer service experience I have ever had from start to finish. When I called to make the appointment I asked if I could drop off the car and pick it up at the end of the day (so I could go to work) and the girl informed me I had to show up at the time of my appointment. I dropped the car off yesterday and when I picked it up they informed me it was not covered under warranty (which I completely understood.) However, when I got it back yesterday the radio, blinker, seatbelt alarm, etc., did not work. I called them and they told me to bring it back in the morning.
I brought it back this morning and the man told me it was like that when I dropped it off. The navigation literally told me where to turn into the parking lot! After continually insisting it was like that, he then explained he heard a “thumping” noise when they brought it up. When asked why I wasn’t told any of this yesterday, I was told they assumed I knew since it was like that when I dropped it off. I was told that they do not touch the radio or anything that would affect that even though they told me they took the whole side apart yesterday. It was not until I had him speak to my husband that he admitted it may have happened when they were testing it to find the leak, but that it still wouldn’t be covered. To continuosly question me but have a completely different response to my husband was disgraceful. I paid 140.00 to get my car back worst than when I dropped it off. I am incredibly disappointed with how it was all handled and I will never return to FC Kerbeck or suggest that anyone else purchase a car there.
Lemon Dealer - Scott H
Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.
I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi
I have purchased five cars through abruzzi auto brokers since 2000.
I estimate my savings to be around $10,000-$15,000 total.
I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket.
They have also sold several cars for me.
My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
Dieckhaus Buick has the best service department I have... - iamrag67
Dieckhaus Buick has the best service department I have ever dealt with . I take all of may cars there for service inluding my older antique cars. They are friendly and honest and the work is always done right the first time.
(continued) The enclosures include two (2)... - SAPIENTIA
(continued) The enclosures include two (2) invoices ... for reference only. Legally, my claim would be hard to prove ... especially after/when the "evidence" burned up. [The Left Front rotor had turned blue, from the heat, ... only after it cooled down four (4) hours later.] I am quite familiar with the Service Industry and I know when to trust "gut" instincts concerning "poor service" from same. I (also) do not appreciate the MIDAS treatment ... especially from Ferraro Cadillac. Because of the seriousness of the above-described incident and the near-fatal possibility, I will not be returning to Ferraro for Sales or Service. Since the damage (induced by the Ferraro Service Team) was repaired by County Auto Service, Inc., my 2001 Buick is (now) braking properly ... the way it did prior to the 18 February (2005) service. In closing, Craig D’Anjolell is a true gem of a salesman and one of the best representatives for the "sales" end of your business. Some customers, though, have to be sold on both sales & service. [The best (or worst) advertising has always been by word-of-mouth.] From my recent experience, I most certainly would hesitate to recommend your dealership to any new customers. Yours truly, ----------------26 May 2005 Craig D’AnjolellFerraro Cadillac-Buick, Inc.674 Baltimore PikeSpringfield, PA 19064-3030 Re: Invoice No. BUCS xxxxxDear Craig: This is just a brief note as to why dealerships lose customers. The enclosures explain my problem involving a first encounter with the Ferraro Cadillac-Buick, Inc. Service Department. You and the rest of the Ferraro sales force are the “front line” of the business. A good portion of service revenue does not just come from warranty and standard automotive maintenance repair work. It is derived from a sale that fostered a good relationship between Dealer and Customer. Return/Repeat business is a direct result of that relationship. On 5 May 2005, I sent – via Certified Mail – a letter (with enclosures) to Mr. Anthony Ferraro, Jr., detailing my first & last encounter with Ferraro’s Service Department. To date, I have not received a response to that letter as Mr. Ferraro, Jr. has not given me the courtesy of a reply. Not only did I eventually end up spending more than $650.00 for brake work, but I felt that my personal safety had been compromised due to the original shoddy workmanship. The shoddy workmanship is all too reminiscent of the treatment that one could expect from a second class shop! In closing, I will no longer be recommending Ferraro due to the above-referenced matter. It’s true that the best (or worst) advertising has always been by word-of-mouth. If you think that I’m kidding, just spend some time in the Customer Service waiting area. There is some real BS being thrown at unsuspecting souls. By the way, ... The customer is ALWAYS right! Yours truly, ------------------
Definitely not a 5 star jeep dealership This is... - phillyjen
Definitely not a 5 star jeep dealership
This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.