Total replacement of Radiator and coolant parts - LSHFR
No appointment. Listened to the repair items I wanted and ordered parts accordingly. Completed this major repair in a timely manner. Kept me informed daily as to the repair status. Super job!
Top Reviewed Service Specialists At This Dealership
Service & Parts Director
Service and customer service - Dvh
We met Eric at the dealership even though we were there for an emergency repair. Everyone was absolutely fantastic and accommodating. Eric and his team are most professional and knd. Even if we are from Rhode Island we would seriously consider purchasing our next vehicle from Pointe GMC. There aren't enough words to describe these people.. they treated us like royalty and above all like family! Thank you Eric Davis and the entire team for taking care of us Sat. Aug. 11, 2018. We will certainly return to purchase a vehicle even if you are 5 hours away! Thank you again!
My Trail Blazer - Prendergast
Andy Quinn always takes good care of all my cars. That is why I keep coming back for all my service needs he knows my cars
service department Millie Turnbull - Frankie G Heyward
is out standing in what she does explain what is needed with great patience and true full, this allows you to make the dissension . keeper.
Volvo Service Manager
BMW Shop Foreman
BMW Assistant Service Manager
Fantastic Service dept - tony40451
Fantastic service department. Brought in my wife's vehicle which is a 09. Thought I was staring down the barrel of a large bill. Not the case, Service writer looked up the vehicle which had an older recall on it, so cost me nothing. And they washed the car
Stress-free process! - Kara810
My experience at GMC was nothing less then outstanding!
I was lucky enough to have Melissa Hass work with me in sales who made buying a car a quick, easy and stress-free process. Melissa stayed in contact with me for about a month until it was the right time for me to come in a purchase a vehicle. Within minutes of meeting with Melissa in person I was test driving my dream car, and within a couple hours it was mine. Melissa was helpful, honest and not at all pushy or overbearing.
Shawn Pecora met with me after to go through the final paperwork which can taxing and stressful but instead was simple and effortless. Shawn was straightforward and made this process a breeze.
My experience was so great that both of my parents are considering going to Granite Run Buick GMC in the new year to purchase vehicles of their own.
Issue missed on first visit, two additional visits went well - Aguyfromtheburbs
The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode).
Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved.
One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left.
I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever.
Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform.
All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.
Dishonest and careless - Erik R Krevics
Dishonest and careless service. Scratched the dash and top of the steering wheel in my new truck. Would not even come out and look at the vehicle, then the Service Director accused me of "scratching it myself with a screwdriver". Claimed the techs just use their hands to remove trim panels. BEWARE!!! Typical car dealer shysters!
(continued) The enclosures include two (2)... - SAPIENTIA
(continued) The enclosures include two (2) invoices ... for reference only. Legally, my claim would be hard to prove ... especially after/when the "evidence" burned up. [The Left Front rotor had turned blue, from the heat, ... only after it cooled down four (4) hours later.] I am quite familiar with the Service Industry and I know when to trust "gut" instincts concerning "poor service" from same. I (also) do not appreciate the MIDAS treatment ... especially from Ferraro Cadillac. Because of the seriousness of the above-described incident and the near-fatal possibility, I will not be returning to Ferraro for Sales or Service. Since the damage (induced by the Ferraro Service Team) was repaired by County Auto Service, Inc., my 2001 Buick is (now) braking properly ... the way it did prior to the 18 February (2005) service. In closing, Craig D’Anjolell is a true gem of a salesman and one of the best representatives for the "sales" end of your business. Some customers, though, have to be sold on both sales & service. [The best (or worst) advertising has always been by word-of-mouth.] From my recent experience, I most certainly would hesitate to recommend your dealership to any new customers. Yours truly, ----------------26 May 2005 Craig D’AnjolellFerraro Cadillac-Buick, Inc.674 Baltimore PikeSpringfield, PA 19064-3030 Re: Invoice No. BUCS xxxxxDear Craig: This is just a brief note as to why dealerships lose customers. The enclosures explain my problem involving a first encounter with the Ferraro Cadillac-Buick, Inc. Service Department. You and the rest of the Ferraro sales force are the “front line” of the business. A good portion of service revenue does not just come from warranty and standard automotive maintenance repair work. It is derived from a sale that fostered a good relationship between Dealer and Customer. Return/Repeat business is a direct result of that relationship. On 5 May 2005, I sent – via Certified Mail – a letter (with enclosures) to Mr. Anthony Ferraro, Jr., detailing my first & last encounter with Ferraro’s Service Department. To date, I have not received a response to that letter as Mr. Ferraro, Jr. has not given me the courtesy of a reply. Not only did I eventually end up spending more than $650.00 for brake work, but I felt that my personal safety had been compromised due to the original shoddy workmanship. The shoddy workmanship is all too reminiscent of the treatment that one could expect from a second class shop! In closing, I will no longer be recommending Ferraro due to the above-referenced matter. It’s true that the best (or worst) advertising has always been by word-of-mouth. If you think that I’m kidding, just spend some time in the Customer Service waiting area. There is some real BS being thrown at unsuspecting souls. By the way, ... The customer is ALWAYS right! Yours truly, ------------------
Awesome service experience every time - A.overstreet
So I've been going to Pellegrino Buick Gmc for a long time to purchase vehicles and I've always written reviews about my purchases and the experience I've had, but I've never written a review about my service experience. I always take my vehicles for normal maintenance as well as things that have gone wrong to Pellegrino. Bob is always there to help me with my service needs. I call and am always able to get an appointment when I need and want to come in, sometimes even the same day. Bob always makes sure my wait time is short no matter what I brought my vehicle in for. The longest I've ever waited for a vehicle is an hour and that's even getting new brakes, oil change, tires rotation. Ive only had to leave my vehicle overnight once and I was given the same exact vehicle as I have to use while my truck was in the shop. Sometimes it's difficult to get a vehicle to use as large as mine, but they always find a way because they know I have five kids and need the room. My youngest daughter is always with me and all the men and women at the service desk make her feel completely comfortable and she always leaves with a big smile! Bob Rico is awesome and I definitely recommend Bob to everyone for their service needs!