Top Reviewed Service Specialists At This Dealership
Service rep was attentive and informative - FSCACCETT1
I gave the five star rating because my vehicle was serviced as i requested. I also had a question answered about the uneven and unlevel look of my truck bed. The service technician was able to explain the problem. Unfortunately the problem cannot be fixed. The service rep was informative and attentive.
The service was completed in an acceptable amount of time.
Assistant Service Manager
Out-Of-Town Car Service - Atticus
Needed to make an unplanned service stop and called Bergey's Chevrolet. Joe McNamara treated me like I have been a repeat customer for years. They took care of the issues in a timely fashion and put me completely at ease. Thanks again, Joe.
Super - Leslie Lemmerman
Always greeting with a smile, concern and helpful! Love this place, greatest atmosphere! They all treat you like family! Craig always say "she's like family". Always purchased my vehicles from here!
Great service! - BBsonic
Had an 8:15 appointment today (10/3) for 15,000 mile maintenance - oil / filter change and tire rotation. I was on the road by 9:00 AM - less than 45 minutes! Great Service! Also received multi point inspection read out - dealer service is very thorough - highly recommend Barlow Chevrolet.
Outstanding Dealership - shammirock
Had oil changed. Overall it was
a good experience. Treated with
courtesy by everyone. Very friendly group of people. Servicing of my car on time.
Free wash too. Hats off to Tony
in service Dept., LeeAnn, Michelle, and Dominic.
Always treated well by the staff.
Oil Light on - TYoung
If I could give this dealership a ZERO I would. I purchased my Audi Q7 in 2015 from this dealership. And has had the SAME PROBLEM all the time. My oil light is constantly coming on. Whenever I would call to notify the dealer they would advise that "it is not uncommon for the oil light to come on in those vehicles and that it probably needs to be TOPPED OFF". Well outside of my regular oil changes I had to always top my car off for 3 YEARS..Finally, I had my husband go under the car to look and needless to say he seen a hairline crack and took a picture for me to show the dealership. My next trip to the dealership I showed the staff the pictures and advise that there is indeed a leak as I suspected for 3 YEARS.. However, they stated they could not see the leak..So they added oil and sent me on my way..Until June of 2018, I called Kegon and Javier (service manager) to advise that I will need an oil consumption. Per Kegon "Javier stated that he does not think I need an oil consumption but they will do one if I wanted and I would have to pay for both parts of the oil consumption process" I advised that I will not pay almost $500 to cover something that I have been notifying you all about for 3 YEARS..Kegon called back and advised that they will do the first part at no charge and I will be responsible for the second part in which I agreed. Needless to say my vehicle DID NOT PASS the 1ST part. My vehicle was in to be serviced for this OIL ISSUE for 8 WEEKS. I have now had my car back for about 4.5 weeks and GUESS WHAT??? the OIL LIGHT just came back on. I called the dealership to notify them and was told by Kegon " when will you be in the area so we can TOP IT OFF"are you kidding me Kegon??? Topping it off is NOT THE ANSWER!!!! THERE IS A PROBLEM WITH THIS CAR.....I called Javier and left him messages to inform him and has not received a call back. I did schedule an appt at the Cherry Hill location with hopes that I can get this issue rectified. Sorry about the rant but I need everyone to know how HORRIBLE this dealership is.
great service - Jeep2018
I have been customer for a year now and so far I have been ever satisfied. All the guys at the service counter are very nice and always get me in and out in a timely manner. The service tech Mark has worked on my jeep every time and always come out and goes over everything he did.
Got ripped off. - Donbly
I bought a 2000 Ford F-150. After the truck stopped running for the 2nd time my mechanic found the gas tank had a hole in it. Hoses leading to gas tank had previously burned. $775.00 to repair. Of course the $500.00 warranty covered nothing. Also found after market rubber strips on each side, covering holes in the body. Strips had been glued on but it came off in the summer heat ! Maaco wants $2,000.00 to repair the holes and paint the vehicle. Isn't that wonderful ? What's next ??
Tire Light Sensor Just wont stay off - tired
My car tire light has been coming on every week or so for at least the last six months. You would think that I work for Audi as much as I have been there to have this issue resolved. Each time after they tell me it's corrected the light comes back on after no more then 3 days of me picking up my car. You would think that if this is continuing to occur they would replace the wheels. They have replaced sensors, had the bends taking out of the wheels still I have this annoying light that keeps coming on. I will now try another dealer to see if they can correct the issue. Not sure why the Conshohocken dealer could not resolve the problem.
Hidden lease charges - Cindy Popelik
I leased a Chevy Trax from Carfagno for 2 years. Returned the car with no damages or high mileage charges the car was in excellent shape. Prior to returning the car, a friend told me about "extra end of lease charges" that can pop up. While getting my last oil change, I asked the salesmen in the office and the Leasing coordinator if I should expect any end of lease charges. They all played dumb and said no they were not aware of any end of lease charges unless there was damage to the car or high mileage (of which we there were none). 3 weeks after returning the car I get a bill in the mail for a "Disposition charge" because we did not lease another car or buy another car from them. So the people in the office blatantly lied to me, right to my face! I will never buy from or trust this dealership again. I find this in very poor taste and the kind of "old sales methods" used by crooked sales people in the past........Good bye GM and Carfagno Chevrolet.
Horrible service - Jmeyer
This is the review that I left on their fb page The only reason why I brought my 2013 Dodge Dart in to this place is because I believed the problem with my vehicle would be covered under the power train warranty. I had brought it in on Monday July 16th because on Saturday I went to move the car and it wouldn’t shift out of park. When I inspected the problem I noticed that the cable shifter had popped off. I put it back on so I would be able to drop the car off on that Monday. I was rudely told by the service associate that they weren’t going to look at it until Thursday being I didn’t have an appointment which I was fine with since the problem happened late Saturday night and wasn’t able to make one. On Thursday I was told that the car was fine and there was nothing wrong with it. I had to tell three separate people what was wrong with car on 3 separate phone calls. Which in my opinion is ridiculous being that they’re supposed to be the ones who diagnose the issue not the customer. I had to walk the caller through the problem for each phone call before they finally figured out the issue. I was told I needed a new shifter cable which isn’t covered under warranty. The part had to be ordered being they don’t have it in stock. I was assured the part would arrive and the car would be worked on by Tuesday or Wednesday the latest. It is now Thursday and the part hasn’t arrived yet and am told that it missed the truck. How is it my problem? I was told Wednesday the latest my car would be ready. I haven’t been offered anyway for me to get to work so I’ve had to rely on other people and miss shifts which is costing me money. Do they care? No not at all. I would never recommend this place for anything to anyone. Like I said the only reason why I went here is because I thought that a transmission issue would be covered under the power train warranty. Never again Reedman Toll.
Everybody wasnt on the same page - Wesley
My car had a recall on it and i called gordon chevy after i made my appointment online i called into gordon chevy and told them i work for a ambulance company and that i couldnt stay with the car she said they would give me a loaner car unpon my arrive that wasnt the case the guy told me i had to wait for my car and that the only way i could get a loaner was if i paid out of pocket and i told him im not paying anything for something thats the manufacturer fault
Too much to say - Carcaptain
I recently went to the service department here to simply receive a duplicate key and fob for a used truck that I just purchased at another location. The service advisor, Bruce, proceeded to ask me "I'm assuming this is your husbands truck?" And when I told him that no, it's mine and I bought it to pull my horse trailer, he then lectured me about how the truck wouldn't be able to pull one and that I would be disappointed! Really unprofessional, out of line, and much too much to say since I didn't ask for his opinion! I have had similar experiences before at Fred Beans dealerships before and I WILL not be back. The employees seem to be rude, brash and outspoken. They should be trained how to treat customers.,
I should have listened to both of my neighbors! - JF3
I can't speak for the sales department, but if you intend to have your car serviced here, do so at your own risk. Service department is incompetent, unsympathetic and will take ZERO responsibility for their actions. And now of course my car is leper that no dealership or GM wants to touch!
In Nov 2017 I took my 2017 Volt in for a simple recall service. My car's performance was flawless and I loved it, racking up about 13k miles in a year and a half. Upon getting the car back, the Lane Departure features were inop (a costly upgraded feature that I specifically waited until 2017 model year to purchase for this vehicle and a "safety" feature that is tied into the cars fully drive-by-wire braking, automatic braking, and steering functions).
Upon returning the car to them a few weeks later for the remedy service, I'm told by the service advisor that in performing the repairs GM allegedly never instructed them to reprogram that feature (since speaking with another GM dealership service department that is well versed in the latest Chevy functions, that feature had nothing to do with the recall repair.) I think little of it and thank them for at least addressing it in this follow up visit. They assure me that it works fine now (despite learning later that they have NO other vehicles on the lot to confirm how the operation is to properly work anyhow).
Long story shortened due to a legal breach of contract lawsuit pending, over the course of 1 week they acknowledge, confirm and document the problem, GM/Chevrolet Customer DisService 'reps' claim a high escalation of the matter and lied to me as to the 'status' of the repair and their alleged interaction with the dealership, the dealer states that can't undo what they did and will do nothing more and demand that I bring back the loaner car to the point of harassing me and then threaten to call the police. 1 WEEK! I invite them to come get their loaner and inform them that I will not take possession of the car until they repair their error. So what do these unscrupulous guys do? They drive my car, leave it in the street in front of my neighbor's house, facing the wrong side of the road, doors unlocked, keys in obviously visible in the cupholders and jump into their loaner. They were so anxious to sneak & drop my car that they brought their own spare key and I had to flag them down before pulling out of my driveway to give them back the key that I was given.
Horrendous integrity and they can rest assure I will be joining my neighbors in NEVER taking my car to them for further disservice again.
Deceptive crooks - Kjohn
I took my car to get a state inspection this morning. As i pulled in to drop off my car team blue attendent John Weiser, did a visual inspection of my vehicle noting that he acknowledged an issue with the right taillight case being cracked prior to taking my keys and assuming responsibility for my vehicle. At the desk I stated the reason for my visit was to have a state and emission test complete. John being fully aware I would not pass the state inspection because of the broken light case proceeded to sell me other services that were supposed to be included in the emission test like, checking my breaks, and services that were supposed to be included in my oil change like rotating my tires for an additional 80.00. After 1.5 hours he calls me to the desk to tell me my car didn't pass because of the taillight and hands me a 160.00 bill 134.75 being labor.
2014 SONIC LS CAR TIRES - good honest guy
I went to my local Sunoco gas station where I saw my mechanic. My tires were low on air. As he was filling my tires with air he told me that my tires are dry-rotted. My car is two and a half years old with 7000 total miles I was told by chip the service manager that my tires are dry-rotted because of my driving conditions only driving 7000 miles in two and a half years. I am still within my new car warranty three years or 36000 mile warranty. They refuse to replace the tires that are badly dry rotted. I would not recommend Armen Chevrolet service to anyone
Lemon Dealer - Scott H
Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.
I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi
I have purchased five cars through abruzzi auto brokers since 2000.
I estimate my savings to be around $10,000-$15,000 total.
I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket.
They have also sold several cars for me.
My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
I have bought 2 new vehicles from this dealership, the... - grbngrs
I have bought 2 new vehicles from this dealership, the last one being purchased in 2006 when they were still at their old location. Since moving to their new location the service has been great. The Tech that works on my car has superior knowledge and work ethic and addresses any questions I may have about any repair my car may need. The rest of the dealership, from salesmen and service writers to the owner, has been friendly and respectful of me and my wallet.
Ciocca Chevrolet of Princeton