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Very helpful and knowledgeable. I didn’t know which... - cwschmitz
Very helpful and knowledgeable. I didn’t know which Honda I wanted and he showed me several and let me decide. He even offered to explain all the electronics again, in case I forget.
Top Reviewed Specialists At This Dealership
they do a great job at clinton honda, but I almost... - MDOLLOFF86
they do a great job at clinton honda, but I almost didn’t give the 5 stars due to the mandate of this 25 word narrative nonsense, well i’m almost to 25 so there you have it.
Senior Sales Representative
I just want to say that the sales person Enrique... - wmalaikat
I just want to say that the sales person Enrique Castaneta made me feel very comfortable in explaining everything to me , and answering any questions that I had when purchasing my Crv. He also would follow up with me to make sure everything was okay, and help me with any additional questions that I had about my vehicle. It's nice to know that he is around if in the future I would encounter any problems, or have any questions about my vehicle.
I had a pleasant and seamless experience with returning... - ashfordjh65
I had a pleasant and seamless experience with returning my lease and getting into a new one. Jonas was very helpful and gave me the opportunity to express exactly what I wanted. I am so pleased with my new lease and my experience with Honda and especially Jonas. Great sales person. I will definitely came back to Jonas on my next Honda adventure.
The service was professional done and was information on... - IROKOCHA
The service was professional done and was information on what I’d needed for future service. Zzz ggg . BBB vvv ggg bbb ggg bbb ddd
I had an amazing experience purchasing my first car.... - Tatib89
I had an amazing experience purchasing my first car. David and Gilbert were amazing. They made the process quick and easy. I will definitely recommend to friends and family.
Leo was awesome. He was able to get me the car I want for... - lb24
Leo was awesome. He was able to get me the car I want for the price I wanted. I wouldn’t choose any other sales person!! I appreciate everything he did for me. Thank you Leo!
We were very pleased with the sales assistance. Matt was... - Racecar5
We were very pleased with the sales assistance. Matt was friendly and answered all of our questions. He found the right car for us, too. The amount of time it took to come up with an agreeable price was a bit long.
The finance assistant was also friendly and helpful, but again the amount of time it took to fill in all the papers was very lengthy. In all, we were at your dealership for 4 and 1/2 hours. Overall, we are very pleased with Hamilton Honda but would like to reduce the amount of time it takes to buy or lease a car.
I had the worst experience with this place. Im an... - Educated Buyer
I had the worst experience with this place. Im an informed buyer, having already paid off three car loans. I know the pitch and tricks of the trade. This place by no means made the buying process transparent.
For starters, they are overcrowded in their facility. I went on a Saturday, and Robert Holmes (the sales person helping me) was attending to three or more customers at a time. I never had his undivided attention.
Second, when it came time to present the numbers, what scammers they are! BUYERS BEWARE AND READ THE FOLLOWING VERY CAREFULLY - what youre financing should be comprised of the MSRP price of the vehicle (never be fooled into paying MSRP - there is ALWAYS wiggle room. Even at invoice price they make a decent profit on sales), the discount you receive, the new improved vehicle price, the trade in value they are giving you (if applicable in your case), the down payment amount youre putting down (if any), the documentation fee, the sales taxes, and the registration and tags fee. THAT IS IT!!!!! Robert Holmes tried to scam $5,000 from me by sneaking it into the numbers. Read below!
Gap insurance - he was charging $900 - is only required if your trade in or your down payment isnt enough to give you 20% equity on your car. You can also purchase gap insurance privately too at probably a cheaper cost, or get it through your car insurance company (they call it something other than gap but serves same purpose). I didnt need gap in my case, and was told by another dealer that companies wont even ALLOW gap insurance to be purchased if you put 20% or more down for the vehicle. They probably wouldve put a bogus name for it just to sneak in the charge.
Total financed aftermarket - he was charging me $699 for this bogus fee.
Service Agreement - he was charging me $2,856 for this one. He never even mentioned or elaborated on what it was for! It was probably for an extended warranty that they get commissions on if you buy. Thanks, but no thanks.
All of these charges were sneaked into the contract. I walked away and boy I am so glad I did. Review your contracts if you purchased from there and see if you got bamboozled by them.
They also offered me $3K less on my trade in than the KBB estimates. Completely lowballed, and when they asked what sources I used for my numbers, they said KBB is unreliable. Really? No, youre unreliable.
If youre looking to buy a car from this place.... RUN... or drive elsewhere to get the car that you want. Unless youre OK with getting duped and giving away $5K or more.
Nothing crushes a crooked salesman more than an informed buyer. Do your research, calculate your payments online, and go through the contracts with fine tooth and comb. Youll thank me later.
NEVER buying another Honda Passport Touring or any other... - Rob
NEVER buying another Honda Passport Touring or any other vehicles from Open Road Honda in Edison again. I own a 2019 Passport Touring and can’t even listen to my radio, because the dam radio goes in and out and some days don’t even work at all. I took it to Honda service dept in Edison three times and they don’t know what the hel* is wrong with the radio. The technician guy try to train me on how to disconnect a fuse instead of the battery to reboot the radio (ain’t this some shi*). The service manager (George) gives me the run around and blames corporate for not releasing a software update for my vehicle, so I called corporate and they don’t know what’s going on. Corporate advise to continue taking the vehicle to Open Road Honda Service Dept. This suc*s!! riding in a new vehicle and cant even listen to the radio. Stay away from this dealer.
We had a great experience buying a new car. Walked in... - wiesvh
We had a great experience buying a new car. Walked in near closing time but Chevelle took the time answering all our questions and working the best deal. We walked in expecting to just get more information but walked out with a better car than we expected on our budget.
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