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Great Customer service.. Love her bubbly and caring... - ljpchavis01
Great Customer service.. Love her bubbly and caring nature. Always prompt with her follow up.always very Professional and gray mannerisms. I would definitely recommend
Top Reviewed Service Specialists At This Dealership
Internet Service Coordinator
Jay, Dan, and Thomas were fantastic. more than... - Gene Thompson
Jay, Dan, and Thomas were fantastic. more than accommodating to ensure that our needs were met, my expectations were exceeded in all points. Thanks again and I plan to continue to bring my Nissan to Stamford Hyundai for service as well.
Director Parts & Service
Jessica is very customer oriented. Great people skills. I... - mcaldera58
Jessica is very customer oriented. Great people skills. I will always ask for her. Listens to customers problem’s with their vehicles. Unfortunately my car issue wasn’t resolved no fault to Jessica. Thank you
I went there for the the ABS recall service and the... - liw
I went there for the the ABS recall service and the people there are very nice and helpful. Thank you very much to all of you!
Hyundai Certified Specialist
The service representative, Peter, provided superb... - paulinarodolphe41_
The service representative, Peter, provided superb service. He updated me at each stage regarding things my care would need. He provided excellent, friendly and thorough service.
Assistant Service Manager
The Service Department at Hudson Hyundai was responsive... - skarnkailw
The Service Department at Hudson Hyundai was responsive and quick to assist when my Hyundai Sonata's engine required replacement, answering the various questions I had with patience.
I had a wonderful experience that complimented my service... - Tramaynes79
I had a wonderful experience that complimented my service appointment.
I would like to point out additionally the service manager Sharon and Chris who are always superb!
Excellent service unlike Hyundai dealers in Brooklyn - ltita
My lease was expiring and although I leased my car in Bay Ridge Brooklyn, that dealer wouldn't take my car back neither would Plaza Hyundai. Ritchie Armstrong was so nice and so respectful and made the return effortless. It's right off the Verrazano and you should go to this dealer if you care for full service.
ANNIE R. IN SERVICE WAS AMAZINNG! FRIENDLY + CARING. VERY... - Crystal M.
ANNIE R. IN SERVICE WAS AMAZINNG! FRIENDLY + CARING. VERY FAST RESPONSE TIME, WENT ABOVE AND BEYOND FOR MY SITUATION. ANSWERED ALL MY QUESTIONS & CONCERNS. LOVE IT
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
I was very pleased with Tiesha at customer very... - Tmurphy1986
I was very pleased with Tiesha at customer very knowlegable and friendly everyone else not so friendly I would recommend people to see Tiesha when having service work done
I just leased my fourth car from Liberty Hyundai in... - 1103TG
I just leased my fourth car from Liberty Hyundai in Mahwah, NJ. Sandor , the salesman, was polite and never rushed me. He explained everything to me. Mike, who did the finance, was very nice and made sure I understood what I was signing. Everyone there is always polite and friendly. Liberty Hyundai makes leasing a car easy !
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
Left out to dry - Upset
I made an appointment for service on line for 8:15 am. I arrived a little early to find the service area and the dealership CLOSED. NOT EVEN A SIGN ON THE DOOR. I had to go all the way back home to find out that the place was closed, WHY TAKE ONLINE APPOINTMENTS. This was the worst !
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
Best car service in my life - alex777
Suddenly, a compressor on my Palisade has died but the compressors were backordered. I called Hyundai case management and they promptly shipped a compressor to Plaza Hyundai. Both Hyundai case management and Hyundai Plaza service management called me almost every day notifying me about the status of my case. The new compressor has been installed and tested ahead of expected time. I am incredibly grateful to William Bonilla, the Assistant Service Manager of Hyundai Plaza. He was extremely helpful and friendly. Overall, it was my best experience with car service.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
DO NOT LEASE FROM THEM - Ad38903
I leased my sonata from Bay Ridge in 2016. My lease was up yesterday and earlier in the week, i had called Bay Ridge to make an appointment to turn in the vehicle. I was emailed a confirmation that my appointment had been set. When i showed up the the dealership, the finance manager with a disgusting attitude (Tall white bald guy with a brown beard) came up to my father and I and stated that despite making an appointment, he will not honor the lease return. I told him that Hyundai Motor Finance told me that because i leased my vehicle from them, they were CONTRACTUALLY OBLIGATED to accept my lease back. He scoffed and said then bring the cops, bring your lawyers and try to force me to take your car. I took the day off work for this and showed up in casual clothing, he then proceeded to ridicule me for how i was dressed and then he pretended to call the cops and said that i was threatening him. HE is not only an example of a terrible finance manager but also a terrible human being who really should not be employed in the customer service industry. I will also be sending this to HMF as well as the Better Business Bureau
Crooks - Horrible Customer Service - - upsetclient
Made an appointment to return my Hyundai Elantra. Took off work to make my appointment. Two rude salesman kicked me out, cursing in front of the entire showroom.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Excellent customer service - tlisa
All of the people at the service desk were helpful and friendly. Even my daughter (age 11) was impressed with how nice all the employees were.
City World Hyundai