Easy to work with - wzapata7
Employees were courtious and very well spoken, was updated about the vehicle when expected, and made everything hassle free from the beginning, very professional and looking forward to use their service department more in the future.
Top Reviewed Service Specialists At This Dealership
Assistant to Service Manager
Always the Best - MariaPro
Mahwah Cadillac always provides the best service, from its Sales Department to its Service Department. Mahwah addresses the hardest issues and provides excellent customer service.
Service and Parts Director
Helpful and informative - Jeremy
I went in for an unexpected tire issue. Walter was professional and informative. Once problem was corrected, he was kind enough to explain how the tire protection worked and honestly changed my whole mood.. I left there very satisfied.. thank you.
Outstanding Service Dept. - LED ZEPPELIN
Excellent service dept. Carlos & Joe are very professional & efficient. They had my car in & out in no time. I would highly recommend bringing your car here for all kinds of service. Dealing with a certified Chevrolet service center gives me the peace of mind I want with my new Equinox.....LED ZEPPELIN
Clicking noises in the front end of 2017 XT5 - Bert Light
Kathy B is the best Service Consultant a customer can have, she is always very attentive to my needs and always resolves any issues. Had issues with a clicking noise coming from the front end of my 2017 XT5, it was diagnosed and corrected in 3 days. Was provided a loaner for the time the vehicle was in service, Kathy B. made the whole experience seamless. Haven't had any issues from the front end since it was repaired.
Customer Experience Manager
Very satisfied - Jkettner
I was very pleased with the service and waiting room accommodations. My only minor issue was when my Tahoe was ready to be picked up, it wasn’t where the service mgr said it was. It was difficult to find where on the lot it was placed. The Service manager and I literally covered 3/4 of arroway’s campus looking for it.
As a side note, one of my tires’ appeared to be losing air and the service department did an inspection on the tire not finding anything wrong. I highly appreciate the honesty since bringing the car to a local service station would likely result in a dishonest conclusion.
I thank you Arroway Chevy.
Always reliable. - Frank N
I purchased my new SAAB 9-3 Aero from this dealership in 2007 and have serviced it there ever since. Always professional and courteous. Karen Casado is my current service rep and she is a delight to deal with. My SAAB always feels like new when I pick it up. I highly recommend Potamkin.
Best dealership ever - Suburban
This is just the best dealership hands down. Any & everytime i have to have my truck serviced, i receive nothing but the best customer service here...
Excellent service! - KimCT
Very friendly and helpful staff. This was my first time using this dealership and i will gladly come back for future repair and maintenance needs.
A Great Experience! - Smholley
"Cash Your Car Inc.. Really eliminated the frustrating complexities of car buying with their great patience and non wavering attitude when some financial hiccups occur.. Chris you have a great T.E.A.M. I walked in and drove out grinning from ear to ear...
Beware of managers and service advisor - Ajp
We had a horrid experience from management to service person Jason
They were nasty unprofessional and did not tell the truth
They treat customers like dirt with disrespect as well as have a pompous attitude
Even when you prove them wrong they spin the story
All customers want is too get a true accurate evaluation of their expensive auto and correct repair and service and move on !
It seems these people take every opportunity to ridicule owners !
Sounds also like since they can not have the pleasure and opportunity of owning a BMW THEY MAKE EVERY EFFORT TO DEMORALIZE YOU
WE SAY TO ALL BMW OWNERS ( for decades) especially disregard all the disrespect by the trio there (they know who they are ) and seek other avenues for service and write to BMW USA
Two outstanding experiences - DanielRitchie
I have had a great experience at Northbay Cadillac service. My advisor, Brendan Sullivan has been so thorough and accommodating. I have had two unique issues and they have supplied me with a great courtesy car and high quality customer service. Amanda the receptionist is amazing and helpful through entire process.
My vehicle showed a warning of "A/C off due to... - Martin Soloway
My vehicle showed a warning of "A/C off due to temperature of engine"
I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM
was unable to correct the problem.
I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem.
After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced.
I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me.
I therefore think a "Good" rating is proper under the circumstances described.
This shop does by far the best quality work. They're... - Tappollo719
This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.
Cadillac of Mahwah