A wonderful and unique Automotive shopping experience - FourWheelDriver
Folks, the moment I had arrived I was greeted by so many genuinely friendly Mohegan Lake Audi Employees. The owner took the time time introduce himself and not once was I ever pressured into purchasing. Every floor model was available for me to experience and a full breakdown of each and every car and SUV was described in full detail. My Audi Brand Specialsit, Enis, was a great pleasure to work with and made the “process” not feel like a “process” if you understand what I mean. With all that being said, I encourage you, the reader, to give the folks at Mohegan Lake Audi (and especially Enis) a chance should you be in the market for a Luxurious AutomobIile. Oh and just in case you were wondering, I did score a great price and even greater Audi Elite shopping experience.!
Top Reviewed Specialists At This Dealership
Audi Brand Specialist
Very Pleased with Ian at New Country Audi! - Alexa K.
I purchased my first car with New Country Audi this past week and Ian was extremely helpful both during and after the purchase. He was very patient and professional, keeping open and clear communication throughout the process. He was quick to answer any questions or concerns, no matter what time of day. I highly recommend Ian is you are looking to purchase or lease a car from Audi!
A Most Enjoyable Car-Buying Experience - Jamkid44
For many buying a car can be a very frustrating and intolerable process. That could not be further from the truth at Classic Audi when working with Ivan Boros. The experience is always comfortable and Ivan fights to get his customers the best price. The buying or trading process is seamless and worryfree, a relaxing experience I've failed to find in any other dealership. Customer Service is not just preached it's practiced at Classic Audi. I strongly recommend this dealership and Ivan for anyone ready to have the ultimate driving experience with their very own Audi.
Fantastic Experience, Gorgeous new dealership. A+++ - Jon
Helped a buddy of mine get a lease on what was perhaps the last Black 2018 A4 in the entire region. From the immediate outset, Jonathan Tamburro was willing to work with me, communicated with me continuously throughout the day, and was a real, solid stand-up guy. Absolutely stellar salesman.
We agreed on a great price in the fully loaded A4 via email in a matter of hours. My friend and I immediately hopped in the car to pick up. The dealership is brand new, clean and classy all the way through.
Kurt Hughes in finance quickly got him through the signing and helped guide him through the details and value of AudiCare. My friend was absolutely thrilled.
Thank you guys for an amazingly positive experience!
Service - Valdi
Jacqueline and Amrit were sooooo professional. I think 10 stars is more appropriate. Pick up and drop off is a great business move. I will definitely consider another lease next year with Beiner. Price is a factor. Maybe shoot me some mail or call. That would be the icing on the cake. Oh yeah forgot to mention Matt. 10 stars
Excellent experience as always. - JNYB2626
Excellent dealership. This is my third Audi. They always do right by their customers. I would highly recommend them to a friend or family member.
The Audi Brand Specialist
Audi A6 - Daniel B.
A seamless interaction and a seamless transaction at Audi Meadowlands. Thank you Michael Boden and Annie Hagenbush. I will recommend doing business with you both.
The best!!! - Ericadeluccia
Terry is the best!!! He sold my mom her audi about 6-7 years ago and helped me out with my car. I told him exactly what I wanted and he got it for my no problems. So helpful and genuinely caring. He was just happy to see me happy with my new car. I will absolutely recommend him to anyone that is looking for an Audi!
Great Service! - ARodriguez
I made the right decision in purchasing the vehicle from Town Audi. Michael made the process as smooth as it can be. Gave me great insight in the vehicle purchased. I was in and out of the dealership in an hour. I recommend Michael to anyone who is looking for a 5 Star experience.
Uncooperative & unprofessionalo - Bmisterbig
I had some minor engine work done (changed a senor value, and grossly overcharged me. Tried to negotiate a two week plan for release of vehicle(I use car to earn money), insisted I pay in full for repair, before car could be release. I believed that it was fair request, but instead was suggested that I not to trusted(not sure where this conclusion can from, since this first time doing business at this dealership. Insults were said to me on several occasions( I suspect something very ugly was going here, because I usually have a great experience with classic Audi.
I do not recommend this dealership, if you are a male of color(I did notice that there were to sales people of color, but none in management.
To summarize, I did ask to speak with management, but was refused, I also with spoke Audi of America, and know help, seem to indifferent about how this was representing the brand.
No respect for a loyal customer's time - Bizflyer
Where to begin. Should I start at the beginning so that I can recount every error. No to be more clear and precise, I will omit some further damning details to stick to he most offensive of Audi Open Road Manhattan’s behaviors.
For those who don’t want to read further just know that Audi Manhattan has a broken sales processes and no respect for a loyal customer’s time. When the issue is raised to a Manager they will make no attempt to rectify the situation.
I’ve leased my Audi Q5 Premium Plus for 29 months on a 36 month lease. I got a good deal on the lease for sure, but nothing unusual about my initial process. In the time since I’ve been a good customer of Audi Manhattan servicing my car there and also using them for Body work when my car was in an accident.
I take my car in for a recall and regular service. When I do I receive a phone call where they tell me that with the special incentives Audi is running I can replace my old Q5 early with a new Q5 for the same payment a month. I wasn’t recording the phone call so is it possible she said similar? Maybe, but I distinctly remember the Sales Rep ending the call by saying it was a no brainer to replace my older car with a new one if “the payment is the same”.
I schedule a visit 2 days hence, plenty of time I think for them to work out the potential details of what a lease would look like.
I show up with my wife promptly for my appointment and they insist on taking us on a test drive. Is the 2018 Q5 better than the 2016 Q5, yes. Is it radically different no. After the test drive we sit down to talk numbers. When I say I was told I can get the same payment the sales person gets nervous and asks if that is what the Sales rep actually said. He then starts asking very basic details of my lease, like how many payments I have left, details which should noted from their own systems.
He then says that given the number of payments this will be very hard to get done and asks how I got such a good price to begin with. I remind him that I didn’t want to come in, I was encouraged to under the promise I could get a new car for the same payment as the old car.
The salesperson, who by the way was quite new, then left to the Magical Place wherever Salespeople go to bring you a price on a car.
He comes back and says, “Are you sure you don’t want a new sedan? This would make it much easier”. No sir I don’t want a sedan, I told you I was happy with my car and used it to go skiing. I had to remind him that I was called.
He then shows me the starting price for a comparable lease it is over $260 more a month than my current lease! At this point you can understand how irate I am. I’ve spent 2 hours of my wife and my time, 4 hours total. I’ve skipped a morning of work for this. Most of the time was spent collecting information they already had or working out details that could have been handled in advance. Only to be asked for 50% price increase over my current payment.
At this point, since my salesman is new, I insist on speaking to a Manager to complain. To be clear, I tell everyone that my anger is not about not getting a good price it’s the total lack of respect for my time that has just occurred, I inform them that based on this last of respect I want nothing to do with them including future repairs.
I speak to the Manager who understands my story and asks if there is anything they can do. There is some minor work that needs to be done on my existing car and I say that giving the inconvenience the sensible thing to do would be to conduct the repair at cost. Not lose money, just don’t make money. He seems to think that is reasonable and goes off, only to return offering my a 10% discount on the repair. What an insult. I leave only to ever return for free service with my Audi Care or to return the car.
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