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It was so easy and pleasant dealing w/ smithtown vw and... - lisa618
It was so easy and pleasant dealing w/ smithtown vw and all the staff, especially our sales person jim Rogers! No games, very honest and fair
Top Reviewed Specialists At This Dealership
We had the best experience! We are return customers and... - JENNIFER1124
We had the best experience! We are return customers and John was excellent from start to finish! He was an absolute pleasure to deal with! I will always recommend him.
Assistant Sales Manager
Had a quick experience with Leandro, he was very... - Taylor S
Had a quick experience with Leandro, he was very accommodating and worked out the best deal for us. The only thing missing was an explanation of how to work everything in my new vehicle upon picking it up. Unfortunately it was at the end of the day and everyone was rushing to go home.
Rob Cassero was amazing! So knowledgeable, helpful, and... - bmauren19
Rob Cassero was amazing! So knowledgeable, helpful, and willing to get me the car I wanted. Sat in the car with me for 20 minutes getting everything set up and showing me how everything work. 100% recommend!!!
This is my favorite Audi service on the island so far.... - Paul
This is my favorite Audi service on the island so far. Always a pleasure when working with Sean. He knows exactly what my car needs. The only complaint I have is that it takes forever to do small stuff when you decide to wait at this dealership and getting a loaner seems impossible unless it’s weeks in advance. So if something comes up with your car that needs immediate attention you better have someone that can pick you up while your car is being serviced or bring a book or have something to watch on Netflix cause you are gonna be there forever. Sean is 5 out of 5 stars experience every time. 3 out of 5 overall for the wait.
VW Sales & Leasing Consultant
Certified VW Sales Consultant
We went to Sunrise Volkswagen because the lease on the... - Claumel15
We went to Sunrise Volkswagen because the lease on the Tiguan was expiring. We got another Tiguan SEL. Randy was very helpful and made the transaction very easy.
Almost 3 months of phone calls after buying a car with... - etripi1837
Almost 3 months of phone calls after buying a car with problems ,emails dealership visits and still waiting for a response.Filed complainant with DMV . All meet with the same response "the manager will call you back" never talked to the guy.I have now had to file a dispute with the credit card company(because the down payment had to be on a card).Also have retained a lawyer to get the canceled warranty refunded.
STAY AWAY FROM THIS PLACE THEY GIVE A BAD NAME TO USED CAR SALESMEN
I purchased a 2013 Jetta TDI Diesel from Shawn Baron. I... - jforsyt1
I purchased a 2013 Jetta TDI Diesel from Shawn Baron. I have all the routine service work done for the first 70,000 miles. That included the DSG transmission service at 40,000 miles. I knew there was something wrong with the car because my mpg went way down. I just couldn’t put my finger on it.
At 80,000 I decided to do the DSG Transmission myself. The capacity should be 4 1/2 quarts of fluid.
I had a friend with me when I drained The DSG transmission. I got 9 quarts out of it!!!! They probably never drained the original transmission fluid and added another 4 1/2 quarts. after I did my own service the car started driving well again and my fuel economy went back up.
I was surprised that they did not blow my transmission due to their negligence! I called the service manager Melvin Ramos and asked who was the xxxxxx who put 9 quarts of transmission fluid in my car?
He said he would follow up and get back to me. He never did
The next time I came back to the service department for warranty work I produced the 5 gallon bucket with a 9 quarts of transmission fluid in it. The new xxxxxxx in the service department tried to suggest that I could’ve just put any oil in that bucket!!!! I told him that I had notified Melville Ramos at the time. And that he was supposed to follow up and did not.
So this xxxxxxx basically accused me of trying to perpetrate a fraud! I am mediately asked to speak to the general manager four times that day. They made excuses and said he wasn’t available.
This is a den of vipers and they should never be trusted by anyone! they are absolute low class people.
General Sales Manager