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Greg was really personable and helpful! He got me the... - Alyssaschnur
Greg was really personable and helpful! He got me the exact package I was looking for for the best price! So happy with the experience!
Top Reviewed Specialists At This Dealership
My compliments to Michael Bourne, sales person, for his... - Auntfluffy
My compliments to Michael Bourne, sales person, for his professionalism, knowledge, and ability to listen carefully to what I wanted in a new vehicle.
Needless to say I am very pleased with my purchase. Kudos to Michael Bourne and Sean Dietz.
Toyota Master Certified Sales Rep
Luis was a pleasure to work with and we got exactly what... - Louise
Luis was a pleasure to work with and we got exactly what we wanted. He was very friendly and professional. We will definitely use him again.
My salesman, Charles Murphy, was very helpful and... - pteubner
My salesman, Charles Murphy, was very helpful and personable throughout the entire car buying process. Even during a somewhat tough negotiation, I always felt that Charles was my advocate at the dealership. And once the negotiations were successfully completed, he made the rest of the car buying experience as painless and pleasant as possible.
Thank you, Shane Camacho for making my latest service... - jvmsw
Thank you, Shane Camacho for making my latest service appointment so pleasant. Shane is professional, respectful and had my car ready in the time promised
I can easily say that Akin shows marvelous workmanship... - JUANITASSTEWART62
I can easily say that Akin shows marvelous workmanship and professionalism. I’m in and out when I am there for services on my cars. And he’s truly true to his word on issues with my cars! He has a way of easing any car related stresses..
Sales and Leasing Consultant
Internet Sales Manager
My experience with Toyota City has been frustrating, to... - Brian
My experience with Toyota City has been frustrating, to say the least. I'll leave this here for others to read; hopefully it saves you a headache.
I worked with Genuine Thomas who sold me a lease for a Toyota RAV4. After the deal was done, he indicated they didn't actually have the car.
Okay fine, when will it be at the dealership? "Tomorrow or Friday."
Next day, I follow up, "Can I get a status on the car?" Turns out it'll be here next week.
Next week, I check in, "Can I get a status on the car?" Oh, Genuine isn't in, you'll need to talk to Luis Gonzalez. After speaking with Luis, he indicated that the cars are in Vermont and need to be shipped down to NY. He's been "waiting on the phone for hours" to find out where my car is. I ask him to follow up with me when he has an estimated timeline.
The next day, Luis follows up, telling me it would be here sometime in the next 1-2 weeks. I asked him to follow up in a week.
In a week, no followup. I call in, Luis isn't there. Now I'm speaking with Isaac Weiner
who indicated that the system is indicating "tomorrow" but it could be next week.
This is insanity. You shouldn't have to do this ridiculous dance to lease a car. Get a car somewhere else. I still don't have mine.
-- Update Jan 25
Genuine dropped off the car at my apartment. I'll give them points for driving here and dropping off the car. I'm glad to finally have the car; it's been quite a journey.
-- Update Feb 17
The lease is now shown up at Toyota Financial, and it's listed at 10k miles per year, and not 12k miles per year. Haha, my god. This doesn't end. I'm now calling Toyota City to have them correct the mileage. Guess they couldn't leave me without one last problem.
Excellent service and prices, I highly recommend this... - garryone9
Excellent service and prices, I highly recommend this dealer. If you need to buy a car, go to Toyota Star used cars. Very professional and fast. I have least several cars from them and I purchased my last used Lexus from them as well. I will purchase all my cars from them. When you find the best, why would you work with anyone else.
On Saturday I went to Sunrise Toyota in Oakdale. I was... - samantha
On Saturday I went to Sunrise Toyota in Oakdale. I was paired with my Sales person, Kevin. I was looking for a new 2021 Camry. Upon arrival I did not have much intention on buying but Kevin convinced me otherwise. He was extremely informative and attentive to my needs/concerns with the vehicle. It was a fast, smooth & easy process. I recommend Kevin to anyone who is looking to purchase a vehicle.
They have a Dishonest sales department, bait and switch,... - TwoDog
They have a Dishonest sales department, bait and switch, completely wasted my time.
I spoke to them on the phone about a specific model and price, as soon as I got there they gave me a completely different pricing and pretended they didn't even know what I was talking about.
And they try to switch me into a different car that I was not even interested in.
I do not recommend using this dealership due to their unethical sales practices.
It was great! In and out very quickly! Great salesman!... - Tratra831
It was great! In and out very quickly! Great salesman! Nikson was great, answered all of my questions. The contract signing, was quick and efficient!
Javier Priety /sales and Greg/finance Dept.Were very... - margo
Javier Priety /sales and Greg/finance Dept.
Were very kind and professional.
I will be sending all my friends and family!
Thanking you, so much.
If I could give zero stars, I would. This is the worst... - Jamossa
If I could give zero stars, I would. This is the worst dealership! Do not GO here or BUY a car from them. My husband and I were in the process of buying a car and even put down a deposit. Were told the other night to come pick up the car on Friday, 24 hours before, called and told they sold the car to someone else. Operate completely unethically. will be reporting them to Better Business Bureau and Westport Chamber of Commerce.
The people we dealt with were unfailingly courteous - martyrose.77
It took too long to obtain our car. About 5 hours. Moreover, we would not have bought the 2020 Corolla if we had been told that it did not have a rear window wiper. That is a dangerous oversight. We are we to do in rainy or snowy weather?
I just had the WORST experience with a Toyota dealership... - therealedzards
I just had the WORST experience with a Toyota dealership EVER! This horrible experience was with the service department at Toyota of Massapequa in Seaford, NY. I had brought my car in to take care of a known issue that Toyota is well aware of. They are so aware of the issue that they have issued a Technical Service Bulletin (T-SB-0116-20) to explain to their technicians on how to fix it. This issue is that the weather stripping around the sunroof starts to peel off and deteriorate. I wanted to have this taken care of BEFORE my sunroof starts to leak as the seals are already starting to leak. Mind you, it is Feb. 2021, and this is a 2018 Camry with under 34k miles. Oh yeah, I also purchased this car directly from another Toyota dealership as a CERTIFIED Pre-owned Toyota. With that certification comes a one year, 12k mile bumper-to-bumper warranty, as well as the multi-year powertrain warranty. I brought my car in before this expired.
As part of the service bulletin, new weather stripping needs to be ordered, and the part number is listed in the bulletin. I did not want to have to wait at the dealership knowing that they would have to order the parts. So, I pulled into the service center drive-up and explained to the first employee that I wanted to have a service advisor or manager just take a look at the peeling of weather stripping so that they can order the parts and then I would schedule an appointment to have it replaced when they got it in. He brought me to the service desk where my problems began.
Dealing with SEBASTIAN, he would not just come out to take a quick look (would literally have taken less than 30 seconds to see these horrible weather strippings) He said it is a whole process and I would have to either wait with the car, or leave the car. I asked how long it would be, and he said maybe an hour or so. I asked if he would just come outside to take a look, it would literally take seconds, and he said no, that it was a process, that they werent just going to start ordering parts. Again, I stressed how quickly the observation would be but he still wouldnt look at the car. So I reluctantly said I would wait for the car to be looked at. While in the waiting area, I could see them drive my car to a spot and park it. BEFORE anyone came to look at the car, a service advisor ANGEL came up to me and asked me if I wanted them to give me a quote for the repairs. I questioned why I would want a quote for something that should be covered under warranty, and he said that they would not be covering it as it was a wear and tear item. I told him that I believed him to be wrong, that I had the TSB explaining that there was an issue with the part. He told me I was not going to be helped, and because I did not purchase the car from them, that he wasn't willing to help me. I told him I was dumbfounded that I would not get the same courtesy that someone who purchased a car from them would get. He suggested I contact the out-of-state dealership that I had purchased the car from and tell them "that they owe me for weather stripping." With that I asked for me keys back, said I would never return to this dealership, and left. Shortly after leaving, SEBASTIAN at the service desk sent me a text message asking if I had any questions. I said I did, I wanted to know the name of the person I had spoken with, but he never replied. Instead, I had to look up his name on their website. I have never received such uncourteous service from a Toyota dealership in my life. Mind you, the part that should have been replaced, is under $20, and takes less than an hour to do.
There's so much to say about this whole ordeal, but I'll... - Mandi
There's so much to say about this whole ordeal, but I'll try to summarize. Firstly, know that their dealer fees are $2,265. This is not a joke. (Although, I can understand thinking that). I spent 2 weeks just trying to talk to someone about a 2015 Rav4 I was very interested in. I was ready to pay cash or finance (whichever they preferred). I went through Sabrina, Martha, Sabrina again, Martha again, Nicholas, Mauricio, and Roger, just trying to get information. I kept getting automated emails asking if I forgot about them, while I was constantly trying to get a human to return an email with something other than "I'll forward this to ___". My first email was sent on 12/31/2020. After 2 full weeks of getting sent around to different people without any actual answers to any of my questions, I got on the website and emailed the highest ranked employee I could find: Nicholas (Service Director). He apologized and assured me he'd get the sales management team on it. 2 days later, I emailed Nicholas again, telling him my next step would be to write a review, because it's been 2 weeks of this. I sent him a spreadsheet of my communication attempts. Within 8 minutes of that threat, I received my first phone call from them, January 13, 2020. Finally someone to answer my questions! Mauricio told me he'd go out and personally take some pictures and videos and send them back in 10 mins; he told me 10 mins over and over. An hour and a half later, Roger called me with the information. I said I was ready to talk numbers if they could repair the clear coat that was coming off. That's when I was told about the $2,265 in dealer fees. I couldn't believe it. $995 for an Admin fee. $695 for a Dealership fee. $575 for a Delivery fee within the state of New York. I told him that was ridiculous. He assured me that every New York dealership would be that price if not more. So of course I called around. Friendly Honda in Poughkeepsie has no dealer fee. Everything is right in the sticker price, and they price well. Same vehicle, same options, same color. They priced $5 cheaper with no dealer fee. Prestige Toyota in Ulster County has a dealer fee of $700. I never found another dealer in my nationwide search that had a dealer fee over $899. I ended up very happy with my purchase from David McDavid in Plano, TX (dealer fee of $282).
Advantage Toyota Valley Stream
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Empire Toyota of Huntington