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To say my experience with Dina was amazing would be an... - JasonR95
To say my experience with Dina was amazing would be an understatement. In a nutshell, I had an awful experience with one of the “online car shopping dealers” I had enough and got connected with Dina through some online research of my own. Not only did she take the time to truly consult with me on what I was looking for but she made it happen quickly and conveniently. She went above and beyond, by offering any incentives that I qualified for, and it was greatly appreciated. She got me into a 2021 Escalade at a price that fit my budget perfectly, with little out of pocket. Vic in finance was terrific as well with that part of the prices.
Overall Dina was extremely transparent, and over communicated throughout the entire process. As an out of state buyer from NJ she made this engagement the most pleasant car buying experience I’ve EVER had.
Upon arrival, i was greeted and treated with the utmost respect from all of the staff. Vic was extremely informative and not a single piece of my contract was left in question.
Outside of having everything ready to go upon my arrival Dina also spent nearly an hour, getting me acclimated with my new vehicle and truly explained everything in detail and Set up my additional benefits like my onstar and my Cadillac app.
It’s safe to say I’m taking another trip to Dina when I’m ready to buy my next vehicle. Massive thank you to Dina and all involved for earning a new repeat customer!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales & Leasing consultant
Just purchased an Escalade and Nelson was very helpful... - Ronnyspinatto
Just purchased an Escalade and Nelson was very helpful and patient, as soon as I walked in the dealership he greeted me and was able to get me what I was looking for.
Cadillac Brand Specialist
Certified Cadillac Sales and Leasing Consultant
Charlie Albanese was very helpful and courteous during... - mcaiazzo1
Charlie Albanese was very helpful and courteous during the entire buying experience. Which lasted months, due to the Availability of my car. He kept me posted with any updates and when my car finally was delivered. He had as much paperwork completed, before I had arrived, as possible. I would highly recommend Charlie and his team at Bical.
G.M. Product Specialist
I Lease a 20 Traverse from Atlantic and own an older... - cbdelec
I Lease a 20 Traverse from Atlantic and own an older Corvette purchased from
Atlantic 22 years ago. great experiance with lease and very accommadating and
friendly with an issue i had with my Corvette ! Kudos to Dennis & Rafael !!!!
I would definately recommend this dealership.
Great service!! Dan was so helpful and professional,... - reenidf
Great service!! Dan was so helpful and professional, making this experience a perfect one!!! Thanks so much Dan!! Love my new vehicle! Would recommend you highly!!
Total SCAM and Waste of time. My dad went there this... - Mack
Total SCAM and Waste of time. My dad went there this morning (Saturday April 3rd) to buy a 2017 Chevy Suburban posted on their Website for $40,555 before taxes. They agreed for $44,000 out the door (All taxes included). From the very beginning my dad told them, his credit is not that great, and he's willing to put $20500 down. Two hours later, finance department told him, he's approved, but still refused to tell him the payment amount and the terms of the loan. They forced him to put insurance in the car (Still refused to disclose the terms of the loans). After wasting nearly 6 hours going back in forth, they called my Dad at the financing office, they told him after putting the $20500 down, the remaining balance to be financed will be $31000. The total would now be over $51500, and extra $6000 more than was agreed on. My dad put me on the phone, when I asked them why so much extra? They said that's what was told. The guy at the financing department, really has no integrity, no respect and no sense of honesty smh, we had to leave and cancel the deal. (See the attached screenshot from their website)
I found my dream car 4 states away & Petar was willing to... - Aswenson
I found my dream car 4 states away & Petar was willing to meet us halfway. Super easy to work with, smooth process. This was my first time buying a car sight unseen and I was quite nervous but the car is basically brand new and the process was too easy!
I am shockingly displeased with the level of service from... - GLAW
I am shockingly displeased with the level of service from the general manager Ronald. He greeted me with a smile and lied to my face regarding a lease purchase that he saw no profit in. This was the second car I leased from them and will be the last. Ronald lends credence to the pre conceived notion about the ethics of cars salesman being sleazy, as well as demonstrates the bureaucracy of Cadillac of Greenwich that ensues when any leg work has to be done for existing customer. He does injustice to the Cadillac name, and the clientele who have been loyal to the brand for generations.
Stay Away, try to rip you off with unnecessary repairs.... - bob c
Stay Away, try to rip you off with unnecessary repairs. Told me I needed $1500 new front shocks on my 2 1/2 year old Yukon Denali. Scam artists.
DON"T USE THIS DEALERSHIP HORRIBLE CUSTOMER SERVICE - Sue L
DO NOT USE THIS DEALERSHIP, HORRIBLE CUSTOMER SERVICE.
If I could give them less than a zero stars I would.
I own an Cadillac XT4 fully loaded. This past February, on the way home my check engine light came on. I called my local dealership King ORourke in Smithtown. They got me in the next day and kept the car all day and told me it was a glitch and reset the warning light, First failure. Two weeks later the same light went on. Again, I called them and they had us bring it in. They provided a loaner. After keeping it for several days they tell us it needed a new part and they ordered it. Several more days and then a week plus went by with no word from them.
We call and find out parts are delayed due to some of the plants shutting down with the virus. Yes, we understood. At this point we were dealing with Aric as our service consultant. We tell him to please keep us informed. Another week goes by and again we call and finally called us back several hours later. He tells us yes the part came in but because it was a "new engine" they didn’t realize that a companion part was required and again was on order. Second failure.
Another 10 days pass. We call on Tuesday and are told the part is on its way and my car will be ready Friday or first thing Monday. At this point the car has been there over 3 weeks. This sets up failure three. They didn’t make installing that second part a priority putting it in their parking lot for the weekend.
No one called us on the Friday so Monday morning again we have to call. Aric calls us back hours later to tell us that my car was hit in their parking lot over the weekend and had sustained significant damage and had to order a new headlight and would require body work. Third failure. They looked at the video and figured out who did it and it would be taken care of. I was so upset as my beautiful car was now damaged and I cried all day.
At this point we starting dealing of Joe Lafrance the service manager since Aric never bothered to call us so we thought going to the service manager would get us better attention. Unfortunately this has not been the case. We told him every time we spoke to him to keep us informed. We had stressed with him multiple times we wanted to be kept informed even if it was to say there was no additional info. NOT ONCE during this whole debacle did anyone from the dealership have the decency to call and let us know what was going on, we had to call each and every time. Aric and said he would look into getting me a free oil change , nope when I got the car 38% oil life left. He also said he would look into fixing a small dimple in the finish, considering they had to basically fix that sides entire front end would have been a 10 minute job, but nope all false promises with no follow through.
On May 20. I finally got my car back. Yes, we realize that these are unprecedented times but if the car had been fixed correctly the first time. If the correct parts were ordered the second time, then my car would have not been in their parking lot to get hit and damaged. If they had made the car a priority when that second part had finally arrived after 3 weeks it wouldnt have been there for the weekend to get hit. They have acted like they were doing us a favor by fixing my car that was in their parking lot and should have been protected.
Several times we spoke to Joe about compensation for all the stress and inconvenience he said he would work out something. He has had 10+ weeks to work this out so imagine our surprise and upset today when he tells us he would talk to someone. This should have been worked out before we came in.
My beautiful car is no longer new since it has been damaged while under their watch. When we picked it up today he said he would reach out to corporate for compensation but frankly I have been very disappointed with the lack of follow through for ignoring us these past weeks.
The dealership said it was in corporate hands for any compensation but when we talked to corporate today, senior advisor Rafael (no last name given) said it is up to the dealership. We had told Joe Lafrance at time of pickup our request for compensation and he said to write corporate since they had limits on the dealer side. When I repeated it in an email to Joe Lafrance with the same amount we had not only spoke about in person when we picked up the car and email multiple times afterwards. his answer was “ we have cancelled that request from GM and will not be addressing this issue any further” We did not find their low ball paltry offer adequate compensation for all the stress and anguish they caused us by their incompetency which started back on Feb 21, 2020 by their original misdiagnosis of the issue and lasted 10 week.
But GM said it was up to the dealership so again they lied to us.
To add insult to injury we picked up the car in the middle of this pandemic and on all their ads they talk about the sanitizing and cleaning the cars which is complete BS, my car was filthy and had 10 and ½ weeks worth of dust.
STAY AWAY FROM THIS DEALERSHIP
Finding a salesman is extremly hard to do, finding a good... - tekexec
Finding a salesman is extremly hard to do, finding a good dealership who treats there customers well, ebhances the challenge by 50%. In country I have found both. Doug Hacker is a salesman that I have purchased two CTS's from. There pricing is excellent, service terrific and ease of process was unbelievably easy. I look forward to purchasing many a car from Doug at country and appreciate the time and ease all of the staff did to make my sales go smoothly.
Never in my life have I heard a person waiting a whole... - Grand2002
Never in my life have I heard a person waiting a whole week before having their car serviced. When I called always received the "BRUSH OFF", as if they don't care. The best thing I've heard so far was " they didn't service my car because they didn't know what was wrong"; how could you know whats wrong if you didnt look and find the problem. Well in the end it was just motor mounts but as I write this today, it's almost two weeks and still havent gotten my car back.
Paul Conte Cadillac
Bical Auto Mall
Pre-Owned Sales Manager