Holy crap the horror show at this place is ridiculous.... - mldilorenzo923
Holy crap the horror show at this place is ridiculous. STAY AWAY AT ALL COSTS AND MAKE THE TRIP EAST. I leased a 2020 Jeep Grand Cherokee Limited and Wayne helped me. The truck had a defect from the plant with the rear hatch / trunk. It was installed crooked. I had to bring the truck back to the dealership 3 times. It was never fixed properly to the point where the dashboard clearly indicated the trunk needed to be closed. After I picked up the truck after the 3rd time there was an obvious stain of compound from the body shop on the driver's seat. The truck at this point had less than 1000 miles. When I brought the stain to their attention - the blamed it on a denim stain from my jeans (black leather seats!!). They declined to service the vehicle and essentially told me to kick rocks. I attempted to reach out to the owner directly and that was a waste of time. After being escalated to Jeep/Chrysler corporate - they advised me that this dealership has this reputation and to go to a nearby Jeep dealership to get a second opinion. I brought truck to Security Dodge and worked directly with their warranty department (Dylan). He reached out to Jeep corporate and helped get my seat replaced, and trunk aligned PERFECTLY. STAY AWAY FROM MERRICK DODGE. This place is a joke. I am now getting my truck serviced (oil changes, tire rotations, etc.) at Security Dodge as I don't want to waste ANY TIME at Merrick Dodge. Thanks for making this experience terrible for me.
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