Bad service rectified - maxwellrj
I took my car in with a certain problem. After $850 of work I picked it up and the car still exhibited the same skip when you stepped on the accelerator. I called and complained. The Service Department Manager had me come to his office and he personally looked and had a different mechanic look at the problem. They fixed it at no charge even tho it was an expensive fix. The Service Manager did a great job in exceeding my expectations.
Top Reviewed Service Specialists At This Dealership
Excellent - Hairdo
Thanks Dennis Miller I love my new Tahoe!!! You made my experience of buying a new car very easy and enjoyable. I will recommend everyone to come see you for an easy enjoyable experiences to get the car of their choice.
Orange Team Service Leader
Courtesy Transportation Consultant
Quick - drewcarty
Very convenient. Let me know as soon as my vehicle was done and ready for pickup. They also found other issues that I was not aware of and was able to address right away
Very good service, and they provided a loaner car for us. - CARPE0
We have no problems at all with the dealership. Our only complaint is with Ford for not coming up with a permanent fix for there transmission issues with the focus. This automatic transmission has been rebuilt three times.
Service Manager Ford
Service Advisor Ford
Service Advisor CDJR
First service on my new Traverse.... - sued2018traverse
My first service went well. The oil was changed and tires were rotated in no time at all! Everyone I encountered was polite and professional.
Fast, Friendly Service - JMC1988
Service was quick and employees were friendly and very helpful. By far the best dealer service that I have had. I will be spreading the word to my fellow GM owners. Thanks and keep up the great work!
Very helpful and knowlegable very courteous already bought t - Jeep123
Have always been treated very well. The guys are very courteous and very knowledgeable. Have bought two SUVs so far and will again. I recommend them to all my friends.
Frank & Sons is a wonder place of business. I would... - Goldlj
Frank & Sons is a wonder place of business. I would recommend them to all of my friends and business associates. They did a excellent job. Very professional job.
doing without asking - chevy7
when I got my bill it said " customer stated wiper blades streak" which I never said. when I asked they said it was normal charge . I didn't ask for it and they put cheap summer blades on which I had to replace.then I had to keep going back for a brake problem and it was finally solved when I asked for a different technician
Awful - Chevytruck
Buying my brand new truck from this dealer was a mistake I will never make again. Service refuses to answer their phone or call back, my advice is to stay away from this place.
This place - kelliannek
First of all I have to say I am extremely disappointed in your service department. I take my Chevy Malibu in to get serviced for a thermostat to be replaced I make an apt for thurs September 3 at 8am, I drop it of on Weds September 2 at 4:30PM, You told me right then and there that part was covered under warranty. I ask you if you had a courtesy car I could drive because I work in Albany and you give me a disgusting 2005 impala that has a service engine light on for an airbag, it wasn't washed, the inside was gross, it was unsafe, the radio didn't even work. Thursday night my car hadn't even been looked at yet despite the appointment we made, Friday I'm still driving around in an unsafe vehicle that you loaned out even though there were plenty of newer safer cars on the lot and as of Friday at 3:30 my car still wasn't even looked at. Finally at 4:30 someone calls me and tells me they have to order a part for my car. I requested to pick my car up because I didn't want to drive in the death trap that you loaned me. My part comes in and I had another appointment today and low and behold all of a sudden my part is no longer under warranty and you went ahead and fixed it without telling us it would cost us money. I don't have a problem paying getting my car fixed as a matter of fact you can tell by my service records I keep my cars very well maintained, but when you tell me it will be no charge its covered under warranty and its really not and you fix it without asking me first then charge me is that great customer service to you?? Do you think I want to take my car to you again to get serviced? the answer to this is NO! Never again will I take my car to you ever, nor will I buy a car from you and I am a faithful Chevy owner. As I own not one but two 2013 Chevy Malibu's. I will go to DePaula or Northstar Chevrolet from now on for anything done on my vehicles. Your dealership has no integrity, you apparently don't care or value the safety of your customers, or you wouldn't have given me a piece of crap to drive that doesn't even pass inspection, and you have no common courtesy, or you would have simply would have called me and said "I'm sorry ma'am, We were mistaken, the part that you need is not covered under warranty would you like us to fix it for x amount of dollars or would you like us to reschedule for a better time?" That would have been the right thing to do, the respectful thing to do. I hope that Chevrolet sends me a survey to fill out like it always does, because the company needs to know how your representing its company. Maltbie maybe your franchise but Chevrolet is the business. I will also let each and every person I know about your lack of customer service skills and how we were treated as customers.
I brought my Tahoe to Mangino Chevrolet for an oil... - gval_924
I brought my Tahoe to Mangino Chevrolet for an oil change. I loved the quick and efficient check in process as well as the condition the vehicle was returned ....cleaned inside and out! The entire staff is very warm and welcoming...an overall OUTSTANDING Service experience...
The issue I have with the Whiteman's Service Department... - bfeik
The issue I have with the Whiteman's Service Department is from a series of brake repair related incidents from over a year ago. I was reluctant to report any negative comments about this incident or this Dealership because my wife and her family family have always purchased their vehicles from Whitemans. However, a recent negative experience I had with the sales department has prompted me to share with other potential customers that this dealership is poorly representing the Chevorlet brand while treating loyal repeat customers below the quality of service standards that Chevrolet promises.
The reason I am rating this Dealership and more specifically the service department is the result how the service manager was not honest with my wife last year with regard to the brake problem we were having with a new 2009 Impala. After serveral visits to the dealership (2 hours one way) they did not correct the problem and actually blamed the problem on her driving. Well, two sets of new rotors and three or four sets of new pads later, the problem was resolved by a dealership in Oneonta NY. It was not the drivers fault but rather the lower quality pads used by Whitemans or their lack of effort to make phone call to the OEM to find a solution.
I hope this review helps other potential customers seeking service from Whitmans to carefully consider the intregrity and honorability of the Dealership.