Accident Repairs - JQuadd
Got into a minor fender bender and had SUV towed into Patrick's body shop. They gave me a written estimate and contacted my insurance company about the cost. The repairs were scheduled to take at least a month as parts had to be ordered and the frame needed to be repaired also. Mark and Emily in the body shop kept me informed of their progress at least twice a week by text message and personal phone calls, The repairs were finished a week earlier then promised and a great job was done
Top Reviewed Service Specialists At This Dealership
Certified Service Advisor
Certified Service Manager
The new Carbone Buick, GMC, Cadillac dealership in N. Utica - RJM1631
Your new Dealership is great. The staff and service were wonderful when I had my Buick Encore serviced there for the 1st time. The waiting area is great, big TV, lots of coffee & goodies to eat while you wait and plenty of comfortable chairs with a pull around tray to hold your coffee, nice idea. Will continue bringing my car there for ongoing service. Keep up the good work!
Amazing small town dealership - RedneckGirl
I have bought two new vehicles from them and would go back to buy another one. I also get all my service done there. I can't say enough good things, I love this dealership. The people are friendly and are willing to help with anything. The body shop also has great people. Margaret always comes over to say hi and asks how things are going, if she isn't busy with another customer.
Great character salesmen trying to help find what's best for - Paulie F 30
I bought a Chevy Silverado from Tradition and Kyle was the Sales rep. I worked with. I viewed a lot of trucks and test drove until I found the truck for me. I was able to negotiate a fair value on my trade in and was able to get an even better deal on my new truck. Overall good experience and I would purchase from them again. My family has bought 3 vehicles from here and there's never been an issue.
I would never go anywhere else!!! - Micheller7373
I have purchased several cars from vision Buick GMC. This particular time I came in to get my oil changed. I was greeted by Michelle Arango. She is friendly and always has a smile. I came in to get my oil changed with Jim Pilosi in service. He is super knowledgeable and keeps you in the loop at all times if you decide not to stay while the repairs are getting done. Anyhow, this particular time I wanted to take a look at some options on getting a new lease while waiting for my service to be completed. Phil Pitts, in sales, assisted me at looking at some options. I’ve worked with him in the past and he’s a pleasure. He made me feel comfortable with a great deal made on a new lease. He went over several options until I was satisfied. My decision took several hours and he never came off as impatient or that I was wasting his time. I felt well taken care of!! I will never go anywhere else because of the superior deals and people who work here! They’re like family at this point... thank you Vision Buick GMC in Penfield, NY!!!! You are FAR ABOVE the rest!!!!
GREAT SERVICE DEPT. - DORBUICK
I CALLED TO GET MY TIRE LOOKED AT BEFORE SNOW FALL, THEY GAVE ME A 4 PM APPT TIME I WENT AFTER. WORK AND THEY TOOK ME RIGHT IN
Poor Customer Service - Luca B
Absolutley the worst customer service experience I have ever had, and I owned a Yugo at one point. Does that tell you something? The Service Dept at Burdick did nothing to help with covering a Side Detection System issue. My $52K Enclave had an issue with the Side Detection System at 49,300 miles. I made an appointment immediately to get the repairs covered under warranty. Due to the death of my Father, I had to reschedule the appointment. I also had to drive the vehicle 250 miles to watch my Father die, then return hom, then travel 250 miles to bury my Father. By the time I had arrived at my rescheduled appointment, the vehicle had 51,000 miles on it. 1,000 miles out of warranty. Burdick did NOTHING to help me, as a customer, to get this repair covered by GM. Lots of conflicting information from GM and Burdick regarding the decision, and who was respinsible for making the poor decision. Burdick input my info into the GM calculator to determine customer participation for non warranty repairs. THAT IS IT. NOTHING MORE. I have since taken the vehicle to another dealership that could not believe the way I was treated at Burdick. I tried to contact Roger Burdick himself to inform him of this pathetic situation. Instead I get a call back from a Ken Elander. Mr. Elander was very abrasive, and not helpful. He basically told me to take my vehiel to another Buick Dealer. If this is the kind of customer service you want, go to Burdick. If you want REAL customer service go to ANY other Buick dealer. Stay away. The aggravation is not worth it. I left a poor review on Facebook, and saw another name of a customer service person, Ryan Meeker(?). I contacted him to inform him of this issue, and he was no help either, no surprise. Burdick is the absolue worst customer service dealership I have ever dealt with.
Service after the sale is terrible. - Don
This is my second vehicle purchased from FX Caprara. Same repeat problems with service after the sale. First you have to deal with parts as a totally separate department from service. Repeatedly I get (you’ll have to talk to parts about that….or…. you’ll have to talk to service about that). It should not be the customer’s responsibility to make the connection between the parts silo and the service silo. Extremely frustrating especially when we have to make over an hour drive to the dealership to find out that parts did not talk to service or vice versa. Next, try to call and talk to parts; it takes 6-7 calls to connect. Same with service; 6-7 calls to finally talk to someone. Infinite “on hold” with their irritating sales pitch while on infinite hold. I would seem the solution is simple: make parts and service the same department with a focus on customer’s vs building up the separate silos. At a minimum have the parts manager actually sit next to the service manager. Sad
The whole experience just isn’t there - Demers041
6 weeks ago I bought a used Ram truck there. My salesman was Andrew H, I have nothing but good things to about him. Everything was quick, easy, and painless. Probably the easiest vehicle buying experience I’ve ever had. Now onto the reason for the 1 star rating. A few days ago I had a check engine light come on, so I stopped down to the service department to talk with them. I explained to them I just bought this truck from there 5-6 weeks ago and have a check engine light on and I would like to see what the code is reading. They said they usually charge $100 to run the diagnostic test, but would charge me $50 because I just bought the truck. I asked why they couldn’t just plug a code reader in and let me know what the code is, that’s all I wanted to know. Their response was they didn’t have any techs available and I would have to schedule an appointment. So someone couldn’t take 3-5 minuets out of their day to do what I was requesting? Regardless I was very displeased with the experience. I ended up going down the road to auto zone and they took care of what I needed for free. After I get my free oil change, I will not to returning to Burritts again. I am a person who pays the dealer for routine service work on my vehicles, I will be returning my service needs to Longley Dodge. They treat you with respect, not look at you like a walking dollar sign.
Worst customer service - Cathy123
This is the 2nd time and last time I bring my vehicle here for service. Kimberly the service consultant was rude and has basically called me a liar now twice. Why would you want to deal with a dealership that doesn't understand or care to make their customers happy. I will take my business elsewhere, perhaps worth driving to Burdick p, where they understand customer loyalty
Unethical Business practices. - Carguy13
I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service
I am reporting review (165201735) 2004 Chevrolet Aveo 5... - N Rushing
I am reporting review (165201735) 2004 Chevrolet Aveo 5 door Hatchback because I have had problems with it. My car recently blew put the plastic thermostat that GM put in the car and never re-called for a fawlty part in the first place. I had this car for 6 years and had it stored for 2 out of that four. I did everything I can think of for up-keep, i.e. change oil get tune-ups so that I could have this car for a long time. It only had 43,330 miles on it when it all happened. I was told a used engine would run me about 3,800 dollars. That is a surprise because that was the approximated value of the car that I was planning on making a trade in with. Now I have a Pile of $100 dollar junk yard car without and engine because of engine bearings, head gasket, a new thermostat( and this is after replacement of the one that blew out), along with antifreeze mixing with my oil and more stuff that I am using the money for a down payment on a new car for. AND to top it off just a year ago I actually took it to the dealership for my New York Inspection hear in Watertown, NY and they took some parts off of my car that I had to go back and fight for, and $2,000 of my hard earned money, but they never changed my plastic thermostat. How's that for being screwed?
The service staff are excellent - Precious
The sales staff are excellent. The service needs a little a work. They don't tell you things that are wrong and then you drive away with an issue and the manager says they didn't tell you your hub and bearing were bad. They replace parts that don't even need replacing.
I took my GMC truck in for warranty service. From the... - hdavid66
I took my GMC truck in for warranty service. From the second I walked though the door it was like I was wasting their time. I was treated like a 5 year old kid. No one was willing to go out with me so I could show them what the problem was.
They kept the truck for 2 hours, didn't fix anything, and then called me to tell me how I must have hit something with the vehicle and that was the reason for the failure. No warranty coverage, but they would gladly fix it in their service department for a huge obscene amount of money. I said no thanks.
I had not been involved in any accident with the truck, but whatever if they won't cover it under warranty - I said fine - I'll fix it myself. I went to the parts department to get the part that was broken - All I got there was a huge run around about having to buy the a whole assembly and the part that was broken was not available separately. I have worked on vehicles my whole life - I knew it was a huge line of crap. So, infuriated, I left.
I went to another dealer - they too refused to cover it under warranty - but they nicely explained to me why they couldn't cover it. I was treated like an adult and they never accused me of wreaking my truck and trying to cover it up. I told them I wanted to fix it myself and they said no problem and actually helped me locate the part need. Not a whole assembly that wasn't needed. No run around. NO CRAP!
Even if I have to drive an hour out of my way - I will never take my truck back to Randall's, for warranted work or otherwise, again.