Bad service rectified - maxwellrj
I took my car in with a certain problem. After $850 of work I picked it up and the car still exhibited the same skip when you stepped on the accelerator. I called and complained. The Service Department Manager had me come to his office and he personally looked and had a different mechanic look at the problem. They fixed it at no charge even tho it was an expensive fix. The Service Manager did a great job in exceeding my expectations.
Top Reviewed Service Specialists At This Dealership
Took me right in and fixed all my problems!!!!!!! - chevytruck
Had a flat tire on the right front of my chevy pickup truck on sunday.First thing monday morning at 7:30 I was their and so was Troy Appleby to meet me to help me out. All done that day,Thanks troy for all the help and understanding of my problems.
Excellent service - mcasamento1
Service is excellent every time I come Andrew Anthony and George I highly recommend and will keep coming back I recommend them to everyone family and friends
System update - ROBINHNN
Called to get update on car done, they got me In right away. Fixed on same day. Very pleased with the service department. Kept me informed of every step.
Service Manager Ford
Service Advisor Ford
Service Advisor CDJR
Amazing small town dealership - RedneckGirl
I have bought two new vehicles from them and would go back to buy another one. I also get all my service done there. I can't say enough good things, I love this dealership. The people are friendly and are willing to help with anything. The body shop also has great people. Margaret always comes over to say hi and asks how things are going, if she isn't busy with another customer.
Great character salesmen trying to help find what's best for - Paulie F 30
I bought a Chevy Silverado from Tradition and Kyle was the Sales rep. I worked with. I viewed a lot of trucks and test drove until I found the truck for me. I was able to negotiate a fair value on my trade in and was able to get an even better deal on my new truck. Overall good experience and I would purchase from them again. My family has bought 3 vehicles from here and there's never been an issue.
Excellent Customer Service - Chip
Please pass on to "Cindy" in the Service advisor section. Brought My 2007 Saturn in for a problem (timing chain). She was more than helpfull from the start. Had the vehicle towed over and she notified me when the vehicle arrived and has been keeping me updated. I have a auto insurance problem and from (American Car Shield). Cindy has been keeping in touch with them about the car status and making arrangements with them to come out and inspect the car problem. Nice to deal with someone that is courteous and friendly and also very helpful. Please pass on to Cindy my appreciation and help in getting my car repaired. I feel Doan is fortunate to have someone like Cindy to work with customers.
Excellent Customer Service - Cheeks1177
I brought my vehicle in for an oil change and staff was friendly and helpful! I will bring my other vehicles there again for service.
First service on my new Traverse.... - sued2018traverse
My first service went well. The oil was changed and tires were rotated in no time at all! Everyone I encountered was polite and professional.
Happy with Equinox LTZ 2015 - Bruce
Have been a loyal customer for the past (3) new car purchases. Excellent customer service, It's nice to know the service reps. on a first name basis, THANK YOU.
Fast and friendly - Pat Appel
Always friendly, always quality work and the waiting room is very clean. Guys at the front desk area always concerned about your needs on your vehicle.
I was leaking oil. - dtpr
It was a seamless experience for me. They were very accommodating with regard to getting me in quickly. Repair was made under warranty and I was back in business in one day.
Poor Customer Service - Luca B
Absolutley the worst customer service experience I have ever had, and I owned a Yugo at one point. Does that tell you something? The Service Dept at Burdick did nothing to help with covering a Side Detection System issue. My $52K Enclave had an issue with the Side Detection System at 49,300 miles. I made an appointment immediately to get the repairs covered under warranty. Due to the death of my Father, I had to reschedule the appointment. I also had to drive the vehicle 250 miles to watch my Father die, then return hom, then travel 250 miles to bury my Father. By the time I had arrived at my rescheduled appointment, the vehicle had 51,000 miles on it. 1,000 miles out of warranty. Burdick did NOTHING to help me, as a customer, to get this repair covered by GM. Lots of conflicting information from GM and Burdick regarding the decision, and who was respinsible for making the poor decision. Burdick input my info into the GM calculator to determine customer participation for non warranty repairs. THAT IS IT. NOTHING MORE. I have since taken the vehicle to another dealership that could not believe the way I was treated at Burdick. I tried to contact Roger Burdick himself to inform him of this pathetic situation. Instead I get a call back from a Ken Elander. Mr. Elander was very abrasive, and not helpful. He basically told me to take my vehiel to another Buick Dealer. If this is the kind of customer service you want, go to Burdick. If you want REAL customer service go to ANY other Buick dealer. Stay away. The aggravation is not worth it. I left a poor review on Facebook, and saw another name of a customer service person, Ryan Meeker(?). I contacted him to inform him of this issue, and he was no help either, no surprise. Burdick is the absolue worst customer service dealership I have ever dealt with.
Unprofessional - New2Blue
So I financed my vehicle with East Syracuse Chevrolet and thought I would get some sort of customer loyalty discount, I did not. I needed a few things taken care of with my vehicle. I was told after I dropped it off that I would get a call later on that day to receive information on condition and how long it would take. I dropped my vehicle off at 1:30pm and did NOT get a call back, I left a message and still no reply. Paul lost my information and called the wrong number (unprofessional and unorganized). It wasn't until the next day I finally got a status, I had to speak with someone else to get a hold of Paul and that was a headache in itself.
I would NOT suggest servicing your vehicle here, they do NOT have my trust.
Service after the sale is terrible. - Don
This is my second vehicle purchased from FX Caprara. Same repeat problems with service after the sale. First you have to deal with parts as a totally separate department from service. Repeatedly I get (you’ll have to talk to parts about that….or…. you’ll have to talk to service about that). It should not be the customer’s responsibility to make the connection between the parts silo and the service silo. Extremely frustrating especially when we have to make over an hour drive to the dealership to find out that parts did not talk to service or vice versa. Next, try to call and talk to parts; it takes 6-7 calls to connect. Same with service; 6-7 calls to finally talk to someone. Infinite “on hold” with their irritating sales pitch while on infinite hold. I would seem the solution is simple: make parts and service the same department with a focus on customer’s vs building up the separate silos. At a minimum have the parts manager actually sit next to the service manager. Sad
Bill Cram? More like Bill Scam !! - Annacolonnese820
I bought a used truck there two years ago , yesterday I lost my key so I went and grabbed the spare, to my surprise the spare key would not start the truck !! When I called the dealership with the problem they pretty much told me too bad ! It's been 2 years nothing they can do. Like my bad for not losing my keys sooner !! So I would have to pay full price to have a new key made. When I purchased the truck I purchased a warranty with it, Any time there was something wrong with the truck they fought me tooth and nail to get the problem fixed and for it to be covered under the warranty ! I will never buy from these people again. biggest mistake!
The whole experience just isn’t there - Demers041
6 weeks ago I bought a used Ram truck there. My salesman was Andrew H, I have nothing but good things to about him. Everything was quick, easy, and painless. Probably the easiest vehicle buying experience I’ve ever had. Now onto the reason for the 1 star rating. A few days ago I had a check engine light come on, so I stopped down to the service department to talk with them. I explained to them I just bought this truck from there 5-6 weeks ago and have a check engine light on and I would like to see what the code is reading. They said they usually charge $100 to run the diagnostic test, but would charge me $50 because I just bought the truck. I asked why they couldn’t just plug a code reader in and let me know what the code is, that’s all I wanted to know. Their response was they didn’t have any techs available and I would have to schedule an appointment. So someone couldn’t take 3-5 minuets out of their day to do what I was requesting? Regardless I was very displeased with the experience. I ended up going down the road to auto zone and they took care of what I needed for free. After I get my free oil change, I will not to returning to Burritts again. I am a person who pays the dealer for routine service work on my vehicles, I will be returning my service needs to Longley Dodge. They treat you with respect, not look at you like a walking dollar sign.
Unethical Business practices. - Carguy13
I will write my review shortly. Very unethical business practices and only cares about the money not the customer. We have dealt with them years. The Daughter has no clue about customer service
I am reporting review (165201735) 2004 Chevrolet Aveo 5... - N Rushing
I am reporting review (165201735) 2004 Chevrolet Aveo 5 door Hatchback because I have had problems with it. My car recently blew put the plastic thermostat that GM put in the car and never re-called for a fawlty part in the first place. I had this car for 6 years and had it stored for 2 out of that four. I did everything I can think of for up-keep, i.e. change oil get tune-ups so that I could have this car for a long time. It only had 43,330 miles on it when it all happened. I was told a used engine would run me about 3,800 dollars. That is a surprise because that was the approximated value of the car that I was planning on making a trade in with. Now I have a Pile of $100 dollar junk yard car without and engine because of engine bearings, head gasket, a new thermostat( and this is after replacement of the one that blew out), along with antifreeze mixing with my oil and more stuff that I am using the money for a down payment on a new car for. AND to top it off just a year ago I actually took it to the dealership for my New York Inspection hear in Watertown, NY and they took some parts off of my car that I had to go back and fight for, and $2,000 of my hard earned money, but they never changed my plastic thermostat. How's that for being screwed?
Great service department-excellent results - Cbart1Z06
I love my z06 , so I'm very picking on who I let service my vette , and I've had some disappointing results from other dealers , new to the area I never been to Doyle , but I gotta tell from the moment I spoke to dan in service all my concerns were put to rest , and man was I right , these guys got my car right in solved and repaired all my issues and the grin on my face everytime I looked at my car was gone as soon as I drove it away, it was perfect and I fell in love with the car again. Awesome service-highly recommend !!! To all you vette guys , you have my blessing
Poor dealership. Delivered new car with bad wheel... - TomsDad
Poor dealership. Delivered new car with bad wheel bearing then tried to say nothing was wrong with it. Rear brakes were faulty, said it was normal to replace rotors every 20000 miles. Took them 3 years to figure out why Check Engine light turned on repeatedly.
Bob Johnson Chevrolet