Routine maintenance - Bobbynovs
Awesome staff very knowledgeable i bought my last three vehicles from them, I would recommend anyone to purchase or have a vehicle serviced with them.
Far away, but... - MyCar
I purchased an XT5 in OCt, 2016. I have a love/hate relationship with the vehicle, but that discussion is out of scope for here. My home is in Buffalo, NY around the corner from a Cadillac only dealer with whom I first went to shop at. In short, I did not not have best experience with a given salesman who is no longer there. He was professional in many ways, but that's another story. I needed to buy an in stock vehicle and on a late Friday afternoon visited Basil Cadillac in Orchard Park, NY. They had a well orgainized display of many XT5s, but I cannot recall if it was the color or given options I wanted that wasn't available. Later that night I went online and found the vehicle I wanted at Basil, Fredonia.
Next AM i contacted a sales person and received an excellent trade-in (subject to inspection) and a very competitive price. By 6:00 that night I drove home in my new car.
It is not convenient for me to travel 60 miles just to get my car serviced under warranty, and the owners have not honored my request to relocate their business. However, while I have gone to the local dealer for service (always excellent), I usually make the trip to Fredonia because of the personal service and attention I have received, and walk away 99% satisfied. Why not 100%? I am a tough one.
It's life. Look up reviews for any hi-end product, restaurant, etc., and there will always be someone who has had a bad experience to counter the many good ones. Stuff happens. I am very appreciative of the attention and service I have received from Busti the service manager, as well as from Jason in sales and Marge, an owner.
I selected "Buick" because Cadillac was not an option. Nor were the employees I worked with.
3:5 hours of my life I can’t get back - Dave 424
Had. 9:30am APPOINTMENT on 4/24/18 to have new tires mounted and installed and wheel alignment.
Tires were ordered 4/23/18. Arrived at service center ahead of appointment and advised service we would be waiting. At 12.15 pm inquired why the delay. Were told they would find out. Apparently there was a LONG line of tire work orders and they were working on our alignment now. Would be ready soon. My vehicle was done at 1:10 pm.
Question: How many vehicles could possibly before me when my appt was for 9:30 am?
What does an Appointment mean?
What is a reasonable time frame for tire mounting, installation, and wheel alignment?
Simple fix at West herr East Aurora - Cwill87
I've only had the caddy srx for a free months and I've already had to drive 80 plus miles three going on four times to get a simple tire replacement job. Three times later and many hours waiting in their lobby and now I have to go back again just to do something I could do myself if I had the right tools. It's a shame how poorly they treat their customers after they get them to sign the contract.
Poor service at service dept - Jay
My wife and I took our Chevy Tahoe in for an inspection, new tires, new shock and new parking sensor. While the tires were being replaced they broke a pressure sensor. When we called and complained the service manager was very rude to my wife. The Shock and sensor we were told would be available in 2 to 3 days. After 4 days I called and was told by the manager that they were still on order. After 11 days my wife called and found out the parking sensor was in but the shock had not even been ordered yet.
This department seems to be run very loosely and unprofessionally.
They did give us a 10% discount on our bill because of the trouble which might excuse the tire and ordering issues, it certainly doesn't excuse the rudeness.