Great place. - ErinmS
I have always left Dave Hallmans a completely satisfied customer. They do a wonderful job and are always so polite. Highly recommend for any services you might need!
Top Reviewed Service Specialists At This Dealership
Warranty repair - Red
Battery sensor cable installed backwards car would not start, brought in for warranty car sat 2 1/2 days before they even looked at it, then wanted to say they don't do it when they did. They didn't even look at past history
Routine maintenance - Bobbynovs
Awesome staff very knowledgeable i bought my last three vehicles from them, I would recommend anyone to purchase or have a vehicle serviced with them.
Dissapointed. - Dissapointed
My complaint is simple. Nobody was or is getting back to me. I'm being ignored. Now my 6 month warranty is up. I have a laundry list of issues from my mechanic which was given to the service department. My mechanic spent 3hrs of his time checking the vehicle before purchase.I was promised the issues were going to be resolved. I HAVE A LONG, STRESSFULL STRUGGLE AHEAD OF ME. I'm so very dissapointed & can't afford to have the problems fixed. I hope Paddock helps me before I consider other venues.
Far away, but... - MyCar
I purchased an XT5 in OCt, 2016. I have a love/hate relationship with the vehicle, but that discussion is out of scope for here. My home is in Buffalo, NY around the corner from a Cadillac only dealer with whom I first went to shop at. In short, I did not not have best experience with a given salesman who is no longer there. He was professional in many ways, but that's another story. I needed to buy an in stock vehicle and on a late Friday afternoon visited Basil Cadillac in Orchard Park, NY. They had a well orgainized display of many XT5s, but I cannot recall if it was the color or given options I wanted that wasn't available. Later that night I went online and found the vehicle I wanted at Basil, Fredonia.
Next AM i contacted a sales person and received an excellent trade-in (subject to inspection) and a very competitive price. By 6:00 that night I drove home in my new car.
It is not convenient for me to travel 60 miles just to get my car serviced under warranty, and the owners have not honored my request to relocate their business. However, while I have gone to the local dealer for service (always excellent), I usually make the trip to Fredonia because of the personal service and attention I have received, and walk away 99% satisfied. Why not 100%? I am a tough one.
It's life. Look up reviews for any hi-end product, restaurant, etc., and there will always be someone who has had a bad experience to counter the many good ones. Stuff happens. I am very appreciative of the attention and service I have received from Busti the service manager, as well as from Jason in sales and Marge, an owner.
I selected "Buick" because Cadillac was not an option. Nor were the employees I worked with.
Sales & Service - Davey Mc
Bought a car when I was casually looking for a replacement. I was previously in a lease, and my new job had me driving far too much for the lease to make any sense any more. I ended up finding a used car that was older than the one I was driving, in a model better, with a quarter of the mileage on it. I purchased and ended up with a lower payment than I had on my lease! I recently had an oil change, tire rotation, and inspection that were all completely covered by the dealership. Thanks guys!
Avoid the West Herr group - Hu12345
The West Herr group overall has proved in the past that my business is not important to them. A service rep. suggested I should take my business elsewhere. After the service guarentee is complete on my lease, I will take his suggestion. That type of professionalism is what drives customers to other manufacturers.
Poor service at service dept - Jay
My wife and I took our Chevy Tahoe in for an inspection, new tires, new shock and new parking sensor. While the tires were being replaced they broke a pressure sensor. When we called and complained the service manager was very rude to my wife. The Shock and sensor we were told would be available in 2 to 3 days. After 4 days I called and was told by the manager that they were still on order. After 11 days my wife called and found out the parking sensor was in but the shock had not even been ordered yet.
This department seems to be run very loosely and unprofessionally.
They did give us a 10% discount on our bill because of the trouble which might excuse the tire and ordering issues, it certainly doesn't excuse the rudeness.
Don't do what they say they did. - Razor
Had brand new truck in for 1st oil change. First they said the greased , checked fluids. Never done. Second truck smelled like grease. Had to scrub the seat. Then I contacted the service manager. He told me that there are no grease fittings. Very educated service dept. Never do business with a company that hires uneducated employees.