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Customer service - Snowplowpa
Wow... Customer service FANTASTIC THANKS Chad Perkins !!! Very happy. My daughter and her two month needed a dependable car, Chad went out of his way help us !!!
Service run around - Ringer
Brand new 2017 acadia, less then 1 yr old. Less then 800p miles
Brakes squeall like a school bus. APPT 1. I'm told the need to change brake pads. Ordered pads will be 8n nexr week. They never called me. 2 weeks after initial visit. I call them tell me parys Just came. Bring on your next week.
APPT 2 Take car in they tell me GMC policy JUST chg. No new pads. They turm rotors. Next day brakes squealing. Told me to bring car in next week. Today was next week. Tell me pafs need replacingI would have to pay. I refused
They then said they'd split cost 50/50. I refused. Now in GMC MEDIATORS HANDS.
It Comes Down to Your Life - cwill
No joke, this dealership has no regard for your safety or your life. They are only concerned with getting you to sign the paper, even though the second you do...your damned to one of the worst service and repair departments I've ever experienced and I've owned and had more than two dozen cars repaired over the years. Last time I left this location I left without oil in my engine, an old air filter and horribly over "patched" tires that are bald and riddled with their patched up fix job. It was so bad that I had to go to the Williamsville location where they again told me how poor of conditions that 2012 SRX was under. Only had the car for 8-9 months now and I have had to go to East Aurora 5 times to get same job not done. In addition to neglecting all of my maintenance needs, when I was told all these things were still covered by the warranty, none of it was...Dave T. my sales rep, lied and deceived me all because I listened to a referral. Please, stay away from this place and if you do go here, just buy a new car and get repairs anywhere else but East Aurora. It's your life and it isn't worth risking at this terrible place. After five attempts to fix the tires, a new battery, new air filter, and now a new drive shaft that I had to pay for, the thing that worries me the most is that they forgot the oil in the truck...how simple and basic to forget. That is so basic that to forget to put oil in the engine is nearly intentional...leading me to think they dont have a regard for safety here. Avoid and save your life. The sad thing(s) is/are that I am a kind hearted orphan, a disabled/retired Marine and missionary who was referred to this dealership. That is sad, disrespectful and very revealing. DO NOT buy or come here, if you do, don't say nobody warned you of the issues you will face here. Go anywhere else but here, I've had more success buying cars on craigslist...sad but true.
Upon delivery of my vehicle, I learned that the contents... - Whateverman
Upon delivery of my vehicle, I learned that the contents (insurance, registration etc.) of my glove box had been thrown into the garbage. This was exceptionally irritating considering the upholstry was not even cleaned and the wax was spotty at best. Personal items were also taken and unreturned. When I brought this up I was told the detailers "only make 6 dollars an hour"!!! The service deptartment also failed to fix the sunroof as I would learn a week later when it would not close. The screws and assembly that were taken apart to repair this part was not even tightened afterword. (Maybe they knew it would be back.) After the sale, agreed upon specifications were not met. I got the old "got your sale on to the next one, thanks." Minus the thanks. When I became upset about these things and expressed this, one of the dealers (whatever it is he does there) proceeded to talk in a rude manner about me in the showroom, unknowingly in front of my spouse and child.
On top of this, while waiting outside for my car I noticed an angry woman leaving and then heard the unprofesional conversation between the dealer and the other office guy. "Oh she's going down to Kia... good my brother works there. I'll squash that deal too!"
I was appalled with dealership on every level. Lesson learned. Get exactly what you agree upon DELIVERED, before you sign anything. And don't go to Performance Pontiac.