GREAT SERVICE - MR.EARL
I DIDN'T BUY MY CAR AT THIS DEALERSHIP , BUT THE DEALER I BOUGHT MY CAR AT IN PITTSBURGH . WAS ALWAYS KIND OF NOT VERY NICE. SO I CAME HERE, I HAD NO PROBLEMS GETTING MY CAR SERVICED AT JIM CRIVELLI . THEY EVEN HAD A WATER PUMP FOR MY SONIC . WHEN I HAD IT IN FOR ASTATE INSP. GREAT PLACE I'LL SHOP THERE AGAIN!
No Problem - Chevyman
John Heiple my salesman took all the information and put me in touch with the service dept . When I arrived for my appointment . It all went smoothly and fast...
Review - han,j1978
The service writer was professional, knowledgeable and honest, not too many people in general are honest these days, it was nice to see. He also gave me his opinion on what he'd do if it was his vehicle. I liked that.
Poor communication skills - lisalib5
The part I needed had to be ordered. Was not called when it came in I had to call .I was told it would be 45 min wait I was there 2 1/2 hrs.
Service was great - Truckstuff
Great service department love these guys great staff had an issue and they fixed my truck the same day. I would recommended them for everything. They even thanked me for coming in and I said I want to thank you guys.
Some of service desk guys are not to my liking - Madashell
originally was helped by a shady weasel in my opinion but other visits I dealt with awesome guys Ed garbay is the best guy ..also I big guy I think his name was Cory not sure but he was the most straight forward no b.s. guy in the shop just honest good dude those two men are why I will return over and over to Northstar.
Cant get it right - James15068
Put new climate comtrol in and now no defroster. Said i waited to long..and wont fix it..cost at least 700.00 for me to heve it fixed. Also 3rd time in shop for low oil pressure..keep on fixing.things and cost racking up. Not only won't i use service but will not purchase car there either
Oil and tire rotation - Apd12823
Made a 1pm appointment to have the above mentioned service. My vehicle was taken into a sevice bay soon after. I had no problems with the work done, thay also had my vehicle washed. I get great service all the time, which is why I always take my vehicle there and will continue to do so.
And a shout out to Gregg the service advisor.
WOW: FANTASTIC! - DT13
Service is always a quick and easy task! Service writers are always pleasant and smile when you enter. Work done quick and correct the first time. excellent dealership to buy/lease your next car and have it serviced when needed!
Thank you for taking advantage of me at all costs. - Molly537
I unfortunately went went to this dealership. They have given me the worst experience I’ve ever had. I live in New Jersey my transmission went in Pittsburgh. They charged me $4500 for a USED transmission. Also charged me for a rental car the whole time. They “ordered the wrong part” and added an extra six days to my stay. I was stranded out in Pittsburgh for a total of three weeks. Oh and want to hear the best part? My transmission still ISNT fixed and now my car WONT EVEN TURN ON. STAY AWAY.
Need a dealership that cares this isn't the one - outlaw54
Had my GMC Terrain in the shop 3 times for same problem and even showed them a video of the suv shaking when first starting and all they say is we can't duplicate problem and made my wife feel like she didn't know what was going on and told her no code then no problem even with video. And 2nd time I had it up there it sit in middle of service dept for almost an hour which I took pictures of and then tell me we can't duplicate problem. This dealer is a joke and if you need a dealership don't go here. They don't care once you buy your car.
Service - RayR
Service horrible. Finally had enough. Purchased many vehicles from them but every service experience was the same. Make appointment and wait. After waiting two hours on one scheduled service visit, went to ask service what the delay was and they wouldn't even acknowledge I was standing there while they continued to hold an obvious private conversation! Shocked to find sales staff would offer no support. Service needs complete overhaul and new attitude. When I tried to discuss with management, they made the comment that they didn't have any other complaints, yet when I was setting in the waiting area on every service visit, almost every customer complained about wait time. Disappointing!
Since they don't allow people to rate on FB here i am. - usmcstone856
To the individuals who have been holding my 2013 Chevy Traverse hostage for 5 weeks:
It seems like just yesterday that I was going to social media to solve the incompetency of Chevrolet Dealerships in Western Pennsylvania. First is was Rohrich in Dormont, and now it is Century III Chevrolet. Since none of your service managers or general managers want to return my call, I get to air our my frustration in the only way it seems to get to anyone.
Our Traverse had a warranty covered issue that took Rohrich at least a month or two to fix, and only after I complained to their Facebook page and threatened to post every single day with 1 star reviews until it was fixed. I am prepared to do the same again. Rohrich claimed to have fixed the issue until one down our SUV broke down on Route 51 during rush hour when my wife was alone with three kids. It took at least 3 weeks to get a courtesy vehicle, only after I complained online, at least this time with Century III we got one the same day. Now I will digress to the courtesy vehicle.
The 2013 Chevy Traverse has a 24.4 sq ft cargo space, which we use every bit of with strollers, groceries, and hockey equipment to and from Lemieux Sports Complex each week for my son’s hockey practice and games. The Chevy Trax only has 18.7 sq ft of cargo space. Do you know what this means? This means my wife has not been able to take my son to hockey as we cannot cram 3 children, 1 double stroller, and a hockey bag into the vehicle if both parents want to go. We have had to put a hiatus on hockey, which we pay dearly for. We have missed a total of 10 sessions since surrendering our vehicle for a total of nearly $200.00 of lost ice time. This doesn’t take into the account the emotional toll that it has taken on our son that he can’t play hockey because our replacement car isn’t big enough to fit his equipment and his brother and sister. He has asked if we could leave one of them at home or drop them off at my work, so he can play hockey.
This wouldn’t be so bad except it THE SAME xxxx THING that we went through with Rohrich, then had to get Chevy Customer Service involved, after going online, in order to get it fixed. Only to find out that you, Century III Chevrolet said that Rohrich jacked it up and that the engine might be need replaced because such of the work that was done on it. Then you didn’t want to do it because it was Rohrich’s fault. Then we were told that Rohrich lost their Chevy franchise and wouldn’t fix it. Then we had to wait to find out what was wrong because apparently “nothing every goes wrong with Traverses’” as your service representative said, only to be told that there is a lot of Traverses that have been here longer than we have by a service representative today.
I just want to come home and find my wife happy and not crying or stressed out because she is trying to manage three kids, one with special needs, fight with dealerships and Chevy customer service on the phone, and try to go to medical appointments or whatever other tasks she needs to do in her already hectic days with the modern-day equivalent of a BMW Isetta.
Please fix our vehicle, or trade out our loaner vehicle, as you continue to hold our car hostage. We have put nearly a thousand or more miles on this vehicle and it has been xxxx all the way. It sad when I have to say that I want my 5-year old vehicle that is dirty with dried up McDonalds French fries under the seats, spilt fruit punch on the seats and dog hair everywhere… over a brand-new vehicle with 2,500 miles on it. I will be on here every day with ever increasing posts until this is rectified and amends are made. I understand Rome wasn’t built in a day, but they were laying bricks every hour until it was. I don’t expect my car to be fixed tomorrow but I at least expect us to be told what’s wrong, what needs to be done and a realistic timeframe for completion. I work for the federal government and I know inefficiency, but this is ridiculous.
Roger Staubach once said that “at a car dealership, the person who sells the car is the hero and also gets the commission. But if the mechanics don’t service that car well, the customer won’t return.” I would assume you know where I’m going with this. Don’t talk to me, you can speak to my wife as I take blood pressure and anti-anxiety pills and I would hate to fall over dead if I must deal with you directly. My wife is a much nicer person and will put up with this crap to an extent, but I’m done.
(the person who is making a $400.00+ car payment on the certified pre-owned paperweight in your parking lot that PA Chevy dealers can’t seem to fix.)
P.S. Have a good night, I’ll see ya’ll tomorrow for my next post and rating.
Rip off attempt - Matt
They only reason I even give them one star is because you can't write a review without one. I have chevy Cruze I bought from them. They have lifetime power train warranty if you get oil changed there every time which I have done last 5 years. Turns out this is a lie they will find some reason your no longer eligible. Took car in last week for idle hesitation , Russ, the service Rep told me I needed new valve cover. Just that assessment which took them 10 minutes was $100 which they did not even tell me there would be charge in advance. So Russ tells me the valve cover work is $900 for 2-1/2 hours plus parts. I though wow, that sounds unreasonable. So I looked on YouTube turns out its a 20 minute repair I can do myself. I ordered valve cover and new spark plugs off Amazon for $100. Installed it in 20 minutes and now runs prefect. THEY are ripping people off, old people I. Fixed incomes have no idea how they are being taken advantage of. I am considering suing this place as it is such an obvious attempt to steal from me which is exactly what this is. I hope no one else has this happen to them.
Does not stand by their product - Bobsequinox
We were sold a pre owned car last August and took it for inspection last week.
The rotors are so worn that they have to be replaced and we only put 12,000 miles on the car!!
When we contacted our sales person we were basically toldl that too bad, they will not cut us a price break on new rotors, so our inspection til is costing us a total of $700.00.
Once Ron Lewis gets your money, they are done with you.
NEVER BUY A CAR FROM RON LEWIS !!!!!
I have purchased my last 3 Pontiacs from the dealership. ... - mrpontiac66
I have purchased my last 3 Pontiacs from the dealership. I have always been treated well by Bob in sales and by the servie department staff. They always complete the work within the time they tell me it will take and always go out of their way to make me feel more thatn just a number in line.
Clueless - route2dmb
I had a radio upgrade (PDIM) unit that I installed myself, and I took it to Classic Chevrolet, to get the radio reprogrammed, which is a common 20 minute procedure at dealerships. Over the course of the 3 hours I was there, I heard the following:
- What's a PDIM? (Should have been my first clue to leave)
- This isn't a GM part. (It is)
- Can you come to the service center and explain to our installer how to reprogram the radio? (Even after I printed off the instruction page and gave them to the service guy when he took my keys)
- You need a code from GM to reprogram the radio. (You don't)
And my favorite.....
- It's reprogrammed. (It wasn't)
I spent three hours at a dealership for a job that requires them to plug a box into a cable and hit a button. And they still didn't get it right.
My money was refunded after I asked the service manager if he knew what a PDIM was. He said yes, so I asked him what it did. His response? "It connects the things." After asking what things, he just looked confused and refunded my money. Too bad he can't refund my three hours. The next day I took it to Wright Chevrolet and they had it installed and working within 45 minutes.
I am giving this rating because I was overcharged for... - mick564
I am giving this rating because I was overcharged for service.
I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.
I would absolutely recommend this dealership. The... - am.garrison
I would absolutely recommend this dealership. The service department is the best! I have had my car in for service in there for various reasons. I usually deal with a gentlemen by the name of Eric. He is so nice and helpful. If the don't have the part for my car, they will always find it. Normally it only takes one day for them to fix. I can even drop my car off without an appointment the night before and it is always done the next day. I would recommend this dealership to anyone! Who doesn't want fast and courteous service! They are the best.
Worst experence ever - joco457
Lied to me from the start. told me my car was going in the shop right away, 45 mins later still sitting outside, another hr told me, Car failed inspection needed parts replaced I said fine it's
warrantied. Told me warranty expire 5/2014 I told them I just looked at the warranty papers the
night before good til 5/2/2015, they sold me the car shouldn't they have that info right in from of them. Called GM customer service had warranty info right in from of them 5/2/2015
Think they were just trying to RIP me off for $$$90.00 They don't even have your paper work done when you leave, they have to MAIL it to you Just plain lazy I'd say. My inspection Expires at midnight Can't drive my car tomorrrow