Oil change and tire rotation, fan replaced - Tracy10
Mike is always very helpful and take some the time to explain questions I have and all options for repair. The staff is excellent in the service dept :-)
Awesome experience at Axelrod! - GMC gal
Axelrod is always wonderful to work with. Dorothy Kusek was able to get us in as soon as my husband brought the car in to have the low tire looked at and they patched the day it was brought in. They also worked with us when the patch wasn't enough and we had to purchase a new replacement tire. They credited what we originally paid for the patch work towards the new tire! We highly recommend Axelrod Buick GMC and Dorothy Kusek!
Top Reviewed Service Specialists At This Dealership
Collision Center Repair Process Painless - Trever Furman
Being a State Farm Service First Center has been a very positive experience for me. Called in and spoke with Jennifer and she told me when she would be available to give an estimate. Went and got the estimate and repair service all scheduled in the first visit. Just got the car back and it looks great. They even had it totally cleaned when I arrived to get it. I would definitely recommend this place when having to have any body or collision work done. Keep up the great work!
Assistant Service Manager
Body Shop Manager
Diagnosed the problem with my 2015 GMC Yukon! - jdriver
I am working in the area from out-of-state and had taken my vehicle to another dealership closer to work. The diagnosis they gave did not make since according to the "symptoms" and that fix was expensive. So I called #1 Cochran and made an appointment for a second opinion. They got it in the next day and found the "root" of the problem quickly...and this actual fix was way less expensive than the one that wouldn't have fixed it. Thanks Don!!
Customer service #1 - June Proviano
We have been taking our 2015 GMC sierra 2500hd Denali to Cochran since we bought it. ( We didn't buy it from cochran). Every single time we call or take it in we have been treated great. Brian Downs, has been so accommodating. Went above and beyond to get our horn fixed. Couldn't be happier with our service from Cochran GMC Monroeville!
First routine maintainence. - cindyp21
This was my first routine maintainence. The service employee was very nice. It took a little less than an hour and I was on my way.
Great sales (Matt Emrick), tremendous service (Ray & Brandon - Mike at Millstone
Have purchased/leased over 6 vehicles in past 5 years. Sales, Service Dept and Finance Dept have been absolutely wonderful. Wish I had found these guys years earlier !! Can not say enough positive about them !!!!
Great job - Pedrog
They do an excellent job on servicing cars. Good deals on new cars. The waiting area is clean and comfortable. They wash and vacuum you car also.
Great Service - Ohiogirl
My windshield spray wasn't working and with winter snowsrorm quickly approaching I called. They got me in immediately and had a driver take me to work. They made it convenient and kept me posted throughout the day. Everyone from service to the office were friendly.
experience - 57 chevy
my visit to preston was pleasant I dealt with grant Wilson who was knowledgeable an friendlyan not pushy made me fill comfortable an took care ofme
Super duper service - Gregory Schuster
Marisa is the best receptionist ever! She is very friendly, helpful, and can send you where you need to go in a very timely manner. She is one of the hardest workers I know. She is still there working at almost 41 weeks pregnant! The Service is great. They really make you feel at home and are very knowledgeable. Shooter Paul is not one of those managers that hides in his office. He is always around and will even get you a cup of coffee or popcorn if you ask politely. He does need a haircut though if he plans on being out in the public as much as he is. Paul must just be so busy helping costumers that there is just no time for a hair cut. Or maybe he plans on growing it out to donate to a charity. I wouldn't be surprised due to his remarkable public relations and charitable heart.
The auto butler service is well worth the cost. - DogMom1
The Auto Butler service is well worth the cost. My car stays shiny on the outside and gets cleaned throughout every six months. This keeps the resale value greater.
Quick excellent service! - Alice
The service was done very professionally. The employees were very courteous and knowledgeble.
My window on my car broke over the weekend in the down position and this Ganley Dealership was the only dealership who was able to service my car in under a week and a half and it’s not because they weren’t busy. I am so appreciative of their ability to take me the same day. Leaving a car window open was a real safety issue for me. I drove from Lakewood to Strongsville.
Oil change - bj73
Checked tires etc when did oil change which gives me confidence when on the road. Completed the work in a short amount of time and washed the car. Did forget to reset the “% oil left til need change” though, which I reset
Service and Sales are excellent! - Eduardo
Never had a bad experience with Sales team or Service department.
I had a great experience with warranty work on a vehicle purchased used at a different dealership. They treated it as if I purchased it there. Only regret may be that I didn't purchase it from Marhofer.
Excellent service - Derekjames91
Wether it’s to get my tires rotated or my car inspected Smail is always a great place to go! Frank and everyone is so nice and willing to go that extra step to help you with your vehicle.
Awesome job! - Happy Guy
I’m from out of town on a business meeting and blew a major gasket, originally was told fixed by Monday. But these guys came through for me and got my car done within the day! I can’t thank them enough for their service!
Auto Butler a waste of money! - Karen
Took my Acadia for it's semi annual Auto Butler appointment. Front of truck not even washed! Bugs stuck on front! Last time there were black streaks running down where they missed. Total waste of money and time.
best car dealership around - Fazgirl33
Very helping and will work with you. Helps you out any chance they can. Goes above and beyond for customers. Makes sure you are satisified. Friendly and helpful.
WORST DEALER EVER - Amber Elwarner
Just purchased a cadillac escalade 2013 havent had it with in a day the front shocks went and the blind sensors do not work when we purchased we were told nothing was wrong with it...exact words upon the next day after purchase i felt movement under my feet along with a noise after bringing it to their attention thwy told us to take it to the cadillac dealer so they can fix it but they wouldnt tpuch it because we only had it not a month when we took it back to baglier they first wanted to charge us 1200 for something we didnt do now want to charge us 300 saying it was fine when it left as if in the one day of us having it we must have done it although my first tims driving it i felt it...the service people are just rude and they all take so long to call back we did not spend 42000 to have to spend more to have it fixed when it should have been done so before selling. to top it off after paying for something we thought would be covered by 2 warranties my husband left went 2 lights and the blind sensors broke again
Need a dealership that cares this isn't the one - outlaw54
Had my GMC Terrain in the shop 3 times for same problem and even showed them a video of the suv shaking when first starting and all they say is we can't duplicate problem and made my wife feel like she didn't know what was going on and told her no code then no problem even with video. And 2nd time I had it up there it sit in middle of service dept for almost an hour which I took pictures of and then tell me we can't duplicate problem. This dealer is a joke and if you need a dealership don't go here. They don't care once you buy your car.
Don't do it (especially for Service) - Todd Currington
My visit was due to the engine light coming on sporadically, car runs as good as ever but I figure I better get it checked. I was told it was a timing chain issue and that it needed replaced (AGAIN) - another timing chain problem Really? I just had this replaced approx 15 months ago by JAY Buick GMC for nearly $2,000. I explain that the only way a 2010 GMC Acadia will need a 3rd timing chain is if the 2nd one was either improperly installed or there were faulty parts. To my dismay, I was basically told ‘we’re sorry, this is very unfortunate, and your unlucky because this repair is out of warranty’. Speaking with the Service Manager and requesting he speak with someone of higher authority led to the same response. I then decided to write a letter to the General Manager and Operations Manager at JAY to see how they respond (in hopes that someone at this dealership has the integrity to do the right thing). JAY’s General Manager, who apparently is also the Sales Manager, called me back to let me know I truly am unlucky because this repair is out of warranty. He did however suggest that I buy a new car (surprise surprise). SO, now everyone from bottom to top at JAY has shown no intention of considering customer satisfaction any more then what they can get away with. Just some additional info - the JAY Service Manager felt the need to hypothesize on this (2nd) timing chain failure and how it would go bad so quickly. He suggested that since he saw no oil change service history with JAY, perhaps not enough oil changes were performed… When I told him I could provide proof of adequate oil changes, he said it would not change anything. For the reasons stated above, I could neither recommend JAY Buick GMC nor return there for any reason, and the only communication I will offer regarding JAY is that the service is as poor as it gets and may perhaps be corrupt. I couldn't be more dissatisfied with my experience with JAY GMC and I highly recommend Consumers go to one of the many other BUICK GMC Dealers located in NE OHIO. Todd Currington
Disappointing SERVICE department - JF
If ZERO were an option it would be it. I booked a service appointment to have my Jeep Wrangler power steering check two weeks ahead. I arrived a few minutes early and was the FIRST customer at the 8 AM opening. I was told by the service manager it would take up to one hour for the estimate (the eventual repair would take place at a later date).
About 50 minutes later, I checked on the status. The manager called the shop floor and a few moments later I was told that the evaluation didn’t start yet; the technician was about to start with a test drive. After expressing my disappointment, I was given a series of false excuses which didn’t stand any ground and told that I could simply leave (WOW that’s Service!). I consequently took that “option” as my four years old disabled son was getting impatient in the dealership.
Conclusion....Perfect recipe to 1) loose a service customer (& a few of my Jeep friends) and 2) never shop for another vehicle at that location.
Rip off attempt - Matt
They only reason I even give them one star is because you can't write a review without one. I have chevy Cruze I bought from them. They have lifetime power train warranty if you get oil changed there every time which I have done last 5 years. Turns out this is a lie they will find some reason your no longer eligible. Took car in last week for idle hesitation , Russ, the service Rep told me I needed new valve cover. Just that assessment which took them 10 minutes was $100 which they did not even tell me there would be charge in advance. So Russ tells me the valve cover work is $900 for 2-1/2 hours plus parts. I though wow, that sounds unreasonable. So I looked on YouTube turns out its a 20 minute repair I can do myself. I ordered valve cover and new spark plugs off Amazon for $100. Installed it in 20 minutes and now runs prefect. THEY are ripping people off, old people I. Fixed incomes have no idea how they are being taken advantage of. I am considering suing this place as it is such an obvious attempt to steal from me which is exactly what this is. I hope no one else has this happen to them.
OWNER REFUSED TO ACCEPT RESPONSIBILITY - Mcquillen rip off
WORST PLACE to deal with. BROKE MY DOOR PANEL AND REFUSED TO FIX>When I called, they said it wasn't their fault. I will let everyone know of my experience.
Worst experience of my life - robertk90
Brought my Saturn in for a basic service to have the clutch bleed and when I went to pick up my car they give me every excuse why they couldn't bleed my clutch system including saying brand new parts were broken. Anyways I pay for the clutch service get my keys and go out to my car and find out I have no breaks now. So I go back inside and start inquiring about why I no longer have breaks. Long story short they give me a bunch of bs answers that make no sense and denied all responsibility and refused to fix my break system they broke. So I was forced to drive a car home with no clutch and no breaks home putting my life and others in jeopardy. Currently dealing with Gm customer service but they have been of no help in resolving the matter. So I paid good money to have my car broken