Great service - pgoines54
I didn't have to wait to get taken care of. Everything was explained to me as to what would be done on this visit.
Top Reviewed Service Specialists At This Dealership
Excellent Customer Service - angie
Unfortunately I had 2 issues with my vehicle in a week & on both occasions Anna greeted me with kindness. She was able to have both issues diagnosed the same day & get me safely on the road. Anna exemplifies the passion for quality care with the customer & she does it naturally. She truly has the "home town" compassion. Thank you again,
Service Manager firstname.lastname@example.org
Service Advisor email@example.com
Shop Foreman firstname.lastname@example.org
Oil change, tire rotation and inspection - Talbertson726
Been dealind with Bloomsburg Chevy Cadillac for the last 4 years. They are wonderful people and very efficient. Very friendly and knowledgeable also. Would recommend to anyone.
Timely, courteous and professional - yippy
The team at Patterson's was able to fix a problem with my 2011 SRX in a timely, courteous and professional manner. I was extremely satisfied in the transparency of what it was going to cost to repair the vehicle.
No Problem - Chevyman
John Heiple my salesman took all the information and put me in touch with the service dept . When I arrived for my appointment . It all went smoothly and fast...
Excellent thorough service - dusty
We broke down on highway. Regester Chevrolet took vehicle in without a wait. They went out of their way to accommodate us. Provided excellent thorough service.
Car service - Babyrowe1
Thank you for a great experience while getting service greeted by very friendly faces.Thank you for the shuttle service to and from where I needed to be.Thank you Hope for being a great advisor for keeping me informed with my service THANKS AGAIN SEE YOU ALL NEXT TIMIE
Accessory install - Wood2015
I recently purchased a 2015 Silverado pickup and included a tonneau cover in the deal. It arrived 4 days later and was installed 2 hrs later. Looks Great! Very pleased with my sales and service ecperiences.
Very friendly and caring service - Karl
Although I've already wrote a review I just need to add one more thing. This morning I had an appointment to drop off my car for service. I forgot. I know that most places would have just wrote it up as a "no show" but even with Frederick's busy schedule Tom took the time to call me and give me a reminder. This little extra step proves to me that their care and service goes beyond the time of purchase. Thanks again Tom!
Always a good experience. - OEH
The professionalism and dependability of this dealership is the reason we have been a customer for years. I rely heavily on their experience and knowledge to purchase and maintain our vehicles. They have never failed to exceed our expectations.
Awesome as always!!! - Fuhrm217
Just a pleasure from the moment you pull in!!!
Tracey does an awesome job!!! Cliff is always cheerful and a pleasure to work with. Pure Professional!!
Butley - Butley
I , as always, was very pleased with the service I get at Blaise. I might add that, Cliff is top notch and always is there to make your experience a pleasant one..Thank you for being so helpful.
Volt dead battery - CCRC
It was a nightmare dealing with GM roadside assistance. Very disorganized. Cost me an additional 30 dollars to keep my car at the long term lot because of their delays. However...after my Volt was towed to Sutliff it was smooth saling.
The Service Manager and staff are great. They should be sent across the street and teach ethical customer service classes to the Used Car Sales Manager.
Review - han,j1978
The service writer was professional, knowledgeable and honest, not too many people in general are honest these days, it was nice to see. He also gave me his opinion on what he'd do if it was his vehicle. I liked that.
Service was great - Truckstuff
Great service department love these guys great staff had an issue and they fixed my truck the same day. I would recommended them for everything. They even thanked me for coming in and I said I want to thank you guys.
Professional and Timely - Ed051950
My expereince was both profssional and timely. The staff are top notch and when you leave there it's with a smile and good feelings. Trust is important to me and I trust Hawkins with maintaining my autos.
The service center staff know most of their customers by first name which have always impressed me.
Cant get it right - James15068
Put new climate comtrol in and now no defroster. Said i waited to long..and wont fix it..cost at least 700.00 for me to heve it fixed. Also 3rd time in shop for low oil pressure..keep on fixing.things and cost racking up. Not only won't i use service but will not purchase car there either
Service and its employees are tops - Nana 1
From the time you meet this department you know you are in good hands. Courtney was the first person we met and couldn't have been treated any better. She knows her 'stuff' and is very courteous to everyone even when we knew she was very busy. She took her time in dealing with us which made us feel like we were family. Keep up the good work
DO NOT TAKE your Business for Service to Hoffman Chevrolet - NavyMom out of town.
DO NOT TAKE your Business to Hoffman Chevrolet while I was out of town in Hagerstown visiting my daughter new Base. I started having issues with my 2010 Tahoe 2 days before having to head back home to Ohio. I took my Tahoe in 1st thing Tuesday morning 03/06/2018. To be told the alternator and tensioner pulley was bad and couplings. $1,000.00 repair, I had no choice but to pay the bill hope for the best. My Son and I left town Wednesday Morning 03/07/2018, the Tahoe started making the same noises half way home 7 hour drive. I was forced to pull off highway 2.5 hours from home when the passenger side wheel bearing went out !!! During a snow storm strained had to have the Tahoe Towed 2.5 hours home. That was the scariest experience I've ever had to get through. Broke down so far from home and it's snowing so hard can't see 30 ft in front of you thru the mountains. I had to have both Wheel Hub Bearings replaced the passenger side was by far the worse. The Multi-Point Inspection is practically blank, if they had checked the brakes they would have found the rocking of the wheel because the bearing was going out. I do not believe my Tahoe was driven, they would have found that the bearings where going out.
I called the Dealership about what had happened about the misdiagnosis of my Track and the results of the correct repair NOT being done. I call Mr. Greg King Service Dept Manager 03/08/2018, told him what happened he said he would talk to the Mechanic and call me Monday. He never called me back, I called 03/14/2018 left VM, he still didn't call back. I called again 03/15/2018 Mr. King told me he is not responsible for miss diagnosing my Truck, his mechanic did the repairs for the sounds I told him about. Have a nice day and hung up on me !!!
On 03/16/2018 I receive a call from Hoffman Chevrolet to follow on my service at the dealership and was told my 2010 Tahoe is in HIGH demand wanting to buy the Track from me !!! Are you SERIOUS ??? I explained what had happened and the Rep said that is NOT how they want the Customers treated and she would follow up with the GM.
I'm NOT surprised at all I haven't heard from ANYONE !!
For the SAFETY of your Love Ones DO NOT TAKE your vehicle here they DO NOT CARE. It's ALL about the DOLLAR not your SAFETY . Needless to say I will let as many people I can know about this experience since they do not care to talk to me about what happened. I guess since I'm from out of town Customer Service doesn't apply.
Hoffman if you want to follow up with me now, ask Mr. Greg King for my contact information !!!
Very Good Service - Stan
All Klick Lewis service personnel were very friendly, respectful, knowledgeable, and professional. I was 100% satisfied with all work performed on my car at this service visit. Stan
Thank you for taking advantage of me at all costs. - Molly537
I unfortunately went went to this dealership. They have given me the worst experience I’ve ever had. I live in New Jersey my transmission went in Pittsburgh. They charged me $4500 for a USED transmission. Also charged me for a rental car the whole time. They “ordered the wrong part” and added an extra six days to my stay. I was stranded out in Pittsburgh for a total of three weeks. Oh and want to hear the best part? My transmission still ISNT fixed and now my car WONT EVEN TURN ON. STAY AWAY.
Service - RayR
Service horrible. Finally had enough. Purchased many vehicles from them but every service experience was the same. Make appointment and wait. After waiting two hours on one scheduled service visit, went to ask service what the delay was and they wouldn't even acknowledge I was standing there while they continued to hold an obvious private conversation! Shocked to find sales staff would offer no support. Service needs complete overhaul and new attitude. When I tried to discuss with management, they made the comment that they didn't have any other complaints, yet when I was setting in the waiting area on every service visit, almost every customer complained about wait time. Disappointing!
Rip off - Mary 910
I brought my car in for state inspection on 2/24/17 to York Apple Chevrolet. I was told to pass inspection, the turn signal mechanism needed replaced because it does not always turn off after I hit it. When that happens, I manually turn it off and it only occurs occasionally. I said I have had my car inspected for 5 years now and that never came up. I Was told I was just lucky. Too pass it would cist me $209 dollars. Seriously??, I had it done but said I will never bring my car back to you. Nor will I buy a new car from you. You must be desperate for money to charge this amount. I am going to spread the word to my friends to avoid Apple Chevy at all costs.
Since they don't allow people to rate on FB here i am. - usmcstone856
To the individuals who have been holding my 2013 Chevy Traverse hostage for 5 weeks:
It seems like just yesterday that I was going to social media to solve the incompetency of Chevrolet Dealerships in Western Pennsylvania. First is was Rohrich in Dormont, and now it is Century III Chevrolet. Since none of your service managers or general managers want to return my call, I get to air our my frustration in the only way it seems to get to anyone.
Our Traverse had a warranty covered issue that took Rohrich at least a month or two to fix, and only after I complained to their Facebook page and threatened to post every single day with 1 star reviews until it was fixed. I am prepared to do the same again. Rohrich claimed to have fixed the issue until one down our SUV broke down on Route 51 during rush hour when my wife was alone with three kids. It took at least 3 weeks to get a courtesy vehicle, only after I complained online, at least this time with Century III we got one the same day. Now I will digress to the courtesy vehicle.
The 2013 Chevy Traverse has a 24.4 sq ft cargo space, which we use every bit of with strollers, groceries, and hockey equipment to and from Lemieux Sports Complex each week for my son’s hockey practice and games. The Chevy Trax only has 18.7 sq ft of cargo space. Do you know what this means? This means my wife has not been able to take my son to hockey as we cannot cram 3 children, 1 double stroller, and a hockey bag into the vehicle if both parents want to go. We have had to put a hiatus on hockey, which we pay dearly for. We have missed a total of 10 sessions since surrendering our vehicle for a total of nearly $200.00 of lost ice time. This doesn’t take into the account the emotional toll that it has taken on our son that he can’t play hockey because our replacement car isn’t big enough to fit his equipment and his brother and sister. He has asked if we could leave one of them at home or drop them off at my work, so he can play hockey.
This wouldn’t be so bad except it THE SAME xxxx THING that we went through with Rohrich, then had to get Chevy Customer Service involved, after going online, in order to get it fixed. Only to find out that you, Century III Chevrolet said that Rohrich jacked it up and that the engine might be need replaced because such of the work that was done on it. Then you didn’t want to do it because it was Rohrich’s fault. Then we were told that Rohrich lost their Chevy franchise and wouldn’t fix it. Then we had to wait to find out what was wrong because apparently “nothing every goes wrong with Traverses’” as your service representative said, only to be told that there is a lot of Traverses that have been here longer than we have by a service representative today.
I just want to come home and find my wife happy and not crying or stressed out because she is trying to manage three kids, one with special needs, fight with dealerships and Chevy customer service on the phone, and try to go to medical appointments or whatever other tasks she needs to do in her already hectic days with the modern-day equivalent of a BMW Isetta.
Please fix our vehicle, or trade out our loaner vehicle, as you continue to hold our car hostage. We have put nearly a thousand or more miles on this vehicle and it has been xxxx all the way. It sad when I have to say that I want my 5-year old vehicle that is dirty with dried up McDonalds French fries under the seats, spilt fruit punch on the seats and dog hair everywhere… over a brand-new vehicle with 2,500 miles on it. I will be on here every day with ever increasing posts until this is rectified and amends are made. I understand Rome wasn’t built in a day, but they were laying bricks every hour until it was. I don’t expect my car to be fixed tomorrow but I at least expect us to be told what’s wrong, what needs to be done and a realistic timeframe for completion. I work for the federal government and I know inefficiency, but this is ridiculous.
Roger Staubach once said that “at a car dealership, the person who sells the car is the hero and also gets the commission. But if the mechanics don’t service that car well, the customer won’t return.” I would assume you know where I’m going with this. Don’t talk to me, you can speak to my wife as I take blood pressure and anti-anxiety pills and I would hate to fall over dead if I must deal with you directly. My wife is a much nicer person and will put up with this crap to an extent, but I’m done.
(the person who is making a $400.00+ car payment on the certified pre-owned paperweight in your parking lot that PA Chevy dealers can’t seem to fix.)
P.S. Have a good night, I’ll see ya’ll tomorrow for my next post and rating.