Awesome service - Jumpdaddy
Great job for Family Ford for finding my truck, everything was well organized. Thanks for a job well done gentlemen. I will recommend Family Ford to my family and friends
Bought new car with ease - Steelers1
I highly recommend Gene Latta Ford, Brian &Ty have been extremely helpful, knowledgeable,very friendly with all information about my new vehicle. Great customer service,kind, answers all questions.
sERVICE dESK AND AREA WAS TRULEY PROFESSIONAL AND ON-TIME - Floyd
REPAIR WORK WAS DONE PROFESSIONALLY DONE ASAP. SERVICE PEOPLE WERE GREAT, SPSPECIFICALY HOWIE AND KIM. THE LEFT TURN SINGLE AND THE FUSE BOX BENEATH THE STEERING COLUMN HAD TO BE REPLACED.
Happy dealing - Tr34
Worked with me to work out some issues for a good deal.slight misunderstanding on numbers was dealt with in a professional manner.Walked away satisfied.
Great Truck Friendly staff - JD Dunagan
I was extremely happy with the friendliness, knowledge, and honesty of the Sales staff. Everyone there really makes you feel at home. Good Deal + Great People = Great Experience.
A MODEL OF EFFICIENCY,HONESTY AND PRICING FOR OTHER DEALERS - JOE W.,BARB A.
Purchased new 2018 ford escape-drove 4 hours r/t and well worth the time.
Personnel dealt with:
BRENDAN COSTELLO-SALES CONSULTANT
--Well mannered ,honest polite and professional
--Obtained best price and pursued all rebates,discounts etc.
--Double checked and verified all price calculations, the day before our arrival
--Promptly returned calls and answered questions( even when not at the dealership)
--No sales pressure ,considerate of customer's time
--Arranged for vehicle and paperwork to be ready upon our return from lunch (1 hr.)
--Overall very helpful and accommodating to seniors
JOSIAH RICHARD -FINANCIAL MANAGER
--Cost of vehicle and all fees agreed with those stated by Mr. Costello to the penny
--All fees and charges prominently displayed in large print on the office wall
--No hidden fees or unpleasant surprises
--Very professional ,efficient, and took time to fully answer any questions
--No pressure to buy any additional products(but explained what was offered)
--Transaction went smoothly and quickly
--Overall very considerate, honest and polite
KIM FROCK- SERVICE DEPT.
--Very helpful and knowledgeable about the vehicle's technical characteristics,(she owns one)
--Instrumental in decision to purchase specific vehicle ,based on her input.
--Overall a pleasure to deal with
New Truck Purchase 2019 Platinum F 350 - Signman
This was by far the best experience of purchasing a new Truck! The Sales man Mike Reid
was very knowedgeable the training was the best on all the new equipment this truck has and he took as much time as we needed to show us hoot operate everything in this truck!
On top of the fact my scheduel is extremely busy and he waited after hors for men to close the deal!
Kenneth S Tievy
Love Our New Explorer - Rich2017
The product (20l7 Explorer XLT) and personnel (sales - Frank B., finance - Brad, and service) are great. We could not be happier. We have been dealing with Keystone Ford for many years and have always been a satisfied customer without exception. We have always recommended them for both sales and service.
Leasing experience - F150convert, DaveD1352
I just leased a 2018 F-150 from L B Smith. The salesman , Steve Souder was knowledgeable, professional,courteous, and helpful with all my questions. Couple his efforts with their Bus Mngr
Bob Baldwin, who took care of all the paperwork and made the procedure seamless as well as painless. The whole experience was what getting a new vehicle should leave you feeling like
Great Experience - JAM
We took our daughter for her first (used) car buying experience. After visiting several other dealerships, she was overwhelmed by the pushiness of several other salesmen. We went to Frederick Motor looking for a specific care and were met in the lot by Dave. What I great guy! He was kind and attentive, without any pushiness at all. He talked to our daughter about what she was looking for in a vehicle, and he listened to her! Several others hadn't given her this respect. I cannot that Dave enough. I've bought many cars over the years, and this by far was one of the easiest, most relaxed, and POSITIVE experiences. Thank you Dave!
2018 Explorer Sport - Jeff_Meagan
After researching the vehicle we wanted and prices for weeks (& sending out information out to various dealerships), we visited a dealership closer to us that had the exact Explorer we wanted. We ended up leaving unsatisfied with the customer service we received and searched again after we left, for a similar Explorer. That search brought us to Caleb with Apple Ford, he assured us that if we made the drive there they would give us the best numbers possible. We decided to hope for the best and make the trip- Caleb had the car ready out front, they had already started working on a deal for us, and ended up giving us better numbers than we expected! They beat any other dealerships numbers that we spoke with, Caleb was so great to work with from the start, Jackie was quick and efficient, and they had us out in record timing (per our request). We had such a great feeling after we left and are still very happy with the experience we had at Apple Ford - we will be back!
Honest? Hardly! - Researchguru
Treated as if I were ignorant to Auto sales and vehicle worth. Very slow to make good on promises. They will definitely tell you what you want to hear to get the sale. I've dealt with many dealerships and rank Hoffman's on the lower end. Be encouraged, there are dealers out there that care more about the customer than the bottom line!
Lying Scam Artist - Kennycruzin
Beware Lying Scam Artist! Took my Kia there for a simple $190.00 repair job and the technician caused $670.00 of body damage. Service manager and foreman both called me a liar and after offering to pay half the damage they caused they backed out and rescinded the agreement. There are other Kia dealerships in this area, please use them not Fred Beans or else you could be next!
Two vehicles and would go back! - Jim
I have purchased two vehicles from Crouse Ford. The service department has always been on the ball and economical relative to other dealers I have dealt with. I will say, I have asked them about another car I would like to buy that they didn't have in stock and they only came up with one alternative that was 60 miles away, but overall I give this dealership high marks.
Amazing Customer Service!! - mainy
We just purchased our third truck from Bob Ruth. From start to finish, Jeff Turner provided us with a 5 star experience!! Jeff is a pleasure to work with and he makes his customers feel like family. He makes sure that all of your questions are answered and never pressures you into anything. If you are looking for a new or used vehicle, you should check them out. We highly recommend Bob Ruth and love working with Jeff!
Damaged my car's bodywork and refused to fix it - treymetzger
A few weeks back I took my eight month old Mustang with only 13k miles on it into Huston Ford of Huntingdon, PA to get my fuel filler door fixed as it had been very loose ever since I bought the car brand new. I scheduled an appointment, dropped the car off, and picked it up later the same day and when I checked the door to confirm that it was tight, all seemed well. However, two weeks ago I was at Cars and Coffee at the Swigart Museum and was spray detailing the car when I noticed that right next to the fuel door where the hinge folds back behind the sheet metal for the quarter panel, there are two dings in the metal, one protruding outward and one slightly pushed in just under the other. Yesterday was my first day off I had since I discovered the damage so I took the car to Huston Ford of Huntingdon, PA and showed the damage to the service writer. He asked me to wait in the waiting room while he looked further into the situation so I sat there for around fifteen minutes until he finally came back out. He then proceeds to tell me that there is absolutely no way that they could be responsible for the damage and that they would not be fixing my vehicle. I explained that there was no damage whatsoever to the car before I took it in for them to fix it under factory warranty and that the hinge to the fuel door that they replaced is directly behind the damaged sheet metal. He stuck to his story that there was no way that they are taking responsibility. So then I called Ford Motor Company. They said that since the dealer is privately owned that I would have to go through their management in order to resolve this and that Ford would not be able to do anything about my situation. So I went back and requested to speak to the general manager who also happens to be the owner of the dealer, however, he was not there at the time so the receptionist took my name and number and said she would have him give me a call. So this morning I received a call from the owner of the dealer and he informed me that he had spoken with his head technician and agreed that they are NOT responsible for the damage that was so clearly caused by the work that they performed. SO basically, I took my $35,000 vehicle there to be repaired and in turn left with more (expensive) damage than I brought it in with and the dealer basically gave me the big "screw you." I have bought 3 Ford vehicles over the last four years and if this is how I am going to be treated as a customer, this will be my last. To anybody here in the Mount Union or Huntingdon area, DO NOT DO BUSINESS WITH HUSTON FORD. YOU CAN'T AFFORD IT.
The people at L & L Ford are super to work whith. The... - raffyremodeling
The people at L & L Ford are super to work whith. The people are kind and the dealership is clean. The service department performs top Quality work.