Honest and customer oriented - jimnaz
I have had nothing but positive experiences with Larry and the rest of Service Staff at Kelly. Servicing there for last 10 years with no problems. Also have had interaction with Parts Dept and Service Manager....they too have been courteous and professional.
Top Reviewed Specialists At This Dealership
Top rate people who care ! - Bill and Sue
My wife has special physical issues. The whole Rothrock Team went to work to satisfy our needs and wants. From the understanding and patient Sales Consultant, Brian Crouse, to his outstanding Sales Manager, Steve Bennet, friendly Finance Officer, Michael Akutah and the efficient Service Department., Outstanding Job. THANK YOU.
Careless Service Department - avm1990
I brought my leased vehicle in for servicing (tire & oil change). The mechanic working on the vehicle was dropping my wheels and pushing them across the garage to the other side where the tire machine as located. After we had already left, 2 and a half hours after our scheduled appointment, we noticed the wheels were scratched already around the outer rim as well as multiple scratches on the spokes. We contacted the service department, specifically the service manager, LeeAnn Krauss. She advised that the vehicle had come in that way. My vehicle is regularly detailed - if the wheels had been scratched before my service appointment, I certainly would have noticed. We argued back and forth for a good while and the best solution she could come up with was to pay half of the repair costs to have the wheels repainted. I have tried multiple times to make an appointment to bring my vehicle to the dealership to have the wheels repainted, however each time, they seemed to not have a loaner vehicle available for me to use while my vehicle was in their possession. The issue had not been resolved and we hadn't been back since due to their inability to service vehicles in a timely manner and their carelessness with the customers' vehicle.
Kelly Nissan of Route 33
New Car Sales Manager
Rothrock Motor Sales