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On April 9, 2021, I drove up to Bennett from Maryland to... - 1794 Tundra
On April 9, 2021, I drove up to Bennett from Maryland to buy a 2021, 1794, edition Tundra. From the inception I had a smile on my face. Ms Joanna was very nice and pleasant to work with in getting the truck. Once there I met Joe, exceptional service and knowledge of the Toyota product. Felt like family there. Thanks to whole team
I had a very good experience at Koch 33 Toyota while... - Chittura
I had a very good experience at Koch 33 Toyota while purchasing my vehicle. Michael was prompt and answered all our questions regarding the vehicle. He gave us time to test drive a couple vehicles and make up our mind. They also did a great job with our trade-in. Overall we were very pleased with all the Customer service that they provided.
Brad was knowledgeable and very nice while addressing our... - Tiki55
Brad was knowledgeable and very nice while addressing our questions and bringing in Paul and Matt accentuated our great experience when purchasing my Toyota. A great experience! Jerry & Kathy Thanks!
I’ve had 2 negative experiences at this dealership. I... - Irishmist13
I’ve had 2 negative experiences at this dealership. I bought a new Toyota Camry here years ago and ordered a certain color pinstripe. When I went to pick up the car, the pinstriper had done it in a color he thought would look better! Since when does someone paid to do a job make a decision like that? At that time, they took a photo of you when you bought a new car, and I still have it showing how upset I was.
Now I have another Camry that’s just over 2 years old. It replaced the car I had for almost 20 years, and is my 3rd Toyota. The leather on the steering wheel is coming apart and they don’t want to replace it. It should be under warranty, but Tri-County kicks responsibility to Toyota corporate, who kicks responsibility to Tri-County. Not to mention that the car has a recall on it and I received a letter informing me that it could be more prone to accidents, but they have no resolution to the problem yet!
What it really comes down to is they sure don’t build the cars the way they used to. And this dealership should be working harder to make sure that their customer is satisfied and taken care of. This car was A LOT of money for a Camry (an XSE model), and should not be coming apart after only 2 years. I am not a happy customer, and don’t suggest you using this service facility.
We had a great experience as always with Toyota Krause,... - Oana M
We had a great experience as always with Toyota Krause, this is our 2nd vehicle we buy there.Very friendly customer service, I prefer to have my cars service here also, i trust them and had always a honest positive experience with Toyota Krause!
This review is being written following eight weeks of... - OwnToyota
This review is being written following eight weeks of engagement with Krause Toyota Sales Department. I simply wanted to purchase a 2020 XLE Sienna with nearly no options and made that clear on day one. Didn’t want to pay for options someone else decided I needed on my Sienna. I especially wanted to avoid Toyota’s $1,410 Navigation package, and made that clear to the Sales Rep who added that “no car buyers want that, they have their phones”. Discussions with Krause that lasted for eight weeks ended when they announced to me that the Sienna they “ordered” for me had arrived. With, you guessed it – the Navigation package – and that I would be expected to pay for it even though I never wanted it. Krause gave me a take it or leave it offer - I didn’t accept it. This leaves me starting the whole car-buying process over again. Nice!
If you plan to shop for a vehicle at Krause Toyota:
1) Do not communicate with Krause via phone or email. Requests may be misconstrued, details may be forgotten, numbers may change. I’m suggesting that you communicate everything in person and in writing because misunderstandings probably won’t go your way. None went my way.
2) When you visit Krause, write down exactly what you want on the vehicle you’re after. Have the sales rep sign the list to verify he/she understands - what you want – not what someone else may decide that you need. If Krause has to go outside the dealership to locate a vehicle – make sure the sales rep understands what you want – reference the list. Make sure they understand anything not on the list won’t be paid for.
3) If you’re trading a vehicle, do an honest KBB assessment of your vehicle’s trade value range. Don’t over-value your trade condition. Carry the KBB trade value sheet to the dealership with you to be sure you’re at least getting average of the range. I didn’t do this and received a Krause offer of the lowest value of the range. I used their assessment of condition following their inspection of my trade-in and found it was worth more.
4) Through the process at Krause expect that:
a. Trade allowance may be communicated verbally at a different rate than will show up on the price build sheet you receive. Inconsistent communication meant my trade value was represented three different ways on the paperwork provided to me. So, I was always guessing about whether I was getting a straight story. Again, see my note above about not doing any phone discussions.
b. When Krause says they can’t locate your vehicle in the tri-state area they may offer to “order” a vehicle and it may take around four weeks. At the end of the four weeks the “ordered” vehicle may arrive, and it may have that pesky $1410 navigation package you made it clear you didn’t want installed. Happened to me. When you ask why an “ordered” vehicle would have an expensive add-on you don’t want, you may be told they really didn’t “order” from production line because that would have taken 4-6 months. The vehicle that arrived for me – could have been purchased at another local dealership by me six weeks prior. So, what did I get for being patient, waiting for an “ordered” vehicle through Krause - Nothing.
c. You will be expected to pay for the vehicle’s transport to the dealership - $1,120. I’ve never liked this charge, but during our discussions didn’t challenge the profit built into it.
d. You will be expected to pay a “Documentary Fee” - $389. Probably some actual title transfer costs they’ll incur, but likely also paying the Krause employee for doing the paperwork. I’ve never liked this charge, but during our discussions didn’t challenge the profit built into it.
Your call as to whether you want to deal with Krause Toyota.
John Rivera, thank you so much for making the deal... - azul.bacano1
John Rivera, thank you so much for making the deal happen! Let me tell you that I traveled from Kennett Square, PA all the way to Hatfield looking for a 2021 six speed Toyota Corolla Hatchback, beautiful car and my first new car, which was driven off the show room! John was very nice, professional and not pushy with me, go see John for the right deal and the right car! He has also been available to answer questions post car buying. Great experience!