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everyone at dealership was very friendly. camery was just... - wayneallen.neff
everyone at dealership was very friendly. camery was just what we were looking for rodney very knowledgable of car and price is what we were expecting.
Top Reviewed Specialists At This Dealership
outstanding experience Excellent thank you Silvia and... - STEVE_VOSBURG
outstanding experience Excellent thank you Silvia and the brooklyn guy that did the paperwork looks like JK Simmons? from Farmers commercial? lol love the cafe and people no pressure.
A well mannered and good person to deal with at the... - Steve Shabu Mathew
A well mannered and good person to deal with at the Toyota Center! Thanks for the great help Robert!! Way to go and have great future .
Sales and Leasing Consultant
Internet Sales Manager
we were happy with eric the guy we spoke with. he was... - kok_tes
we were happy with eric the guy we spoke with. he was very good and approchable. we didn't have difficult time. we enjoyed the time.
Our review for service with Duvan and Janalys - Fizandaya
We were at Towne Toyota dealership last week and had an excellent service from both Duvan and Janalys. We were able to get the car we wanted with great price and no hassle at all. They’re both very professional and friendly and we highly recommend their service and business. Thank you
Awesome experience dealing with Alex LaScala. He was very... - monte_399
Awesome experience dealing with Alex LaScala. He was very thorough and was able to help us find the exact car we were looking for. I highly recommend Alex!! Thank you!!
My Service Advisor, Chris, was fantastic in addressing my... - turtle34a
My Service Advisor, Chris, was fantastic in addressing my needs and questions regarding the service needed for my vehicle. He listened carefully and professionally assisted me. My car was ready at the time and price he quoted. While I was a bit concerned with the COVID-19 situation at first, it turned out to be a fine experience.
Working with Tony Bryant and his finance team was a joy.... - aelliott8000
Working with Tony Bryant and his finance team was a joy. Tony did not have the exact 4runner in stock that I was looking for, but was able to quickly obtain one. Thank you very much! A+ service.
Internet prices are a scam. I talked to the internet... - Emanon
Internet prices are a scam. I talked to the internet sales person Nelson. He swore the only fees were doc fee and mvc fee. The car advertised for 13675 suddenly became 16999 after the "special fees" that are added to internet specials. Why didn't Nelson tell me that. Don't go here.
Jim did a great job balancing salesmanship with personal... - aclarke
Jim did a great job balancing salesmanship with personal space. The dealership did a great job accomodating for COVID without going too crazy. We were able to test out the vehicle alone and follow up with Jim to answer specific questions we had. He was able to source a vehicle from another dealership in a timely fashion and even quoted us very well on a brand new model sienna.
We brought our 2019 Avalon in for its 10,000 mile... - JYM
We brought our 2019 Avalon in for its 10,000 mile maintenance. We were behind a couple other cars and a friendly representative came out to meet us. She took our information and invited us to the waiting area. Toyota World of Newton is following Covid-19 safety measures. The waiting area, restrooms and showroom area were all super clean. Everyone was wearing masks. The service department is professional and performed the 10,000 mile maintenance in a timely manner. While we waited, we stopped in to say hello to John Mayo, our sales rep. As always, he was super friendly. He checked on a back ordered touch-up paint and the registration for our new Highlander which we have not received in months. John has been great keeping us informed regarding the registration documents for our Highlander which has been delayed due to covid. I have been going to Toyota World of Newton for over 30 years and have never been disappointed.
the people working there are friendly. Had an appointment... - daverich
the people working there are friendly. Had an appointment and was met as we walked thru the door. Test drove 3 different models each one presented nicely.
The purchasing negotiations were handled in a professional manner all paper work went smoothly. Vehicle we choose was cleaned and all the systems explained. Very easy experience.
Great dealership....Service Dept is outstanding.Roger is... - Donna
Great dealership....Service Dept is outstanding.
Roger is a great service advisor who does his job over the top, hard worker. Highly recommend this dealership.
Kelvin is one of the most amazing salesperson u can ever... - Lueohare
Kelvin is one of the most amazing salesperson u can ever find. He is so patient and know how to work with u. Thank you keep up the awesome work
This review is being written following eight weeks of... - OwnToyota
This review is being written following eight weeks of engagement with Krause Toyota Sales Department. I simply wanted to purchase a 2020 XLE Sienna with nearly no options and made that clear on day one. Didn’t want to pay for options someone else decided I needed on my Sienna. I especially wanted to avoid Toyota’s $1,410 Navigation package, and made that clear to the Sales Rep who added that “no car buyers want that, they have their phones”. Discussions with Krause that lasted for eight weeks ended when they announced to me that the Sienna they “ordered” for me had arrived. With, you guessed it – the Navigation package – and that I would be expected to pay for it even though I never wanted it. Krause gave me a take it or leave it offer - I didn’t accept it. This leaves me starting the whole car-buying process over again. Nice!
If you plan to shop for a vehicle at Krause Toyota:
1) Do not communicate with Krause via phone or email. Requests may be misconstrued, details may be forgotten, numbers may change. I’m suggesting that you communicate everything in person and in writing because misunderstandings probably won’t go your way. None went my way.
2) When you visit Krause, write down exactly what you want on the vehicle you’re after. Have the sales rep sign the list to verify he/she understands - what you want – not what someone else may decide that you need. If Krause has to go outside the dealership to locate a vehicle – make sure the sales rep understands what you want – reference the list. Make sure they understand anything not on the list won’t be paid for.
3) If you’re trading a vehicle, do an honest KBB assessment of your vehicle’s trade value range. Don’t over-value your trade condition. Carry the KBB trade value sheet to the dealership with you to be sure you’re at least getting average of the range. I didn’t do this and received a Krause offer of the lowest value of the range. I used their assessment of condition following their inspection of my trade-in and found it was worth more.
4) Through the process at Krause expect that:
a. Trade allowance may be communicated verbally at a different rate than will show up on the price build sheet you receive. Inconsistent communication meant my trade value was represented three different ways on the paperwork provided to me. So, I was always guessing about whether I was getting a straight story. Again, see my note above about not doing any phone discussions.
b. When Krause says they can’t locate your vehicle in the tri-state area they may offer to “order” a vehicle and it may take around four weeks. At the end of the four weeks the “ordered” vehicle may arrive, and it may have that pesky $1410 navigation package you made it clear you didn’t want installed. Happened to me. When you ask why an “ordered” vehicle would have an expensive add-on you don’t want, you may be told they really didn’t “order” from production line because that would have taken 4-6 months. The vehicle that arrived for me – could have been purchased at another local dealership by me six weeks prior. So, what did I get for being patient, waiting for an “ordered” vehicle through Krause - Nothing.
c. You will be expected to pay for the vehicle’s transport to the dealership - $1,120. I’ve never liked this charge, but during our discussions didn’t challenge the profit built into it.
d. You will be expected to pay a “Documentary Fee” - $389. Probably some actual title transfer costs they’ll incur, but likely also paying the Krause employee for doing the paperwork. I’ve never liked this charge, but during our discussions didn’t challenge the profit built into it.
Your call as to whether you want to deal with Krause Toyota.
I recently bought a vehicle after checking around on the... - Donaldnj1
I recently bought a vehicle after checking around on the internet. I received the best price on the vehicle and associated fees from Eduardo Antonievicz and he arranged for me to work with Mohammed Ali and Nader Beskal, all prices stated on the e-price were transparent and the buying process was straight forward and stress free.
We had a great experience as always with Toyota Krause,... - Oana M
We had a great experience as always with Toyota Krause, this is our 2nd vehicle we buy there.Very friendly customer service, I prefer to have my cars service here also, i trust them and had always a honest positive experience with Toyota Krause!
Excellent service department that helped to solve a... - TDItoGTI
Excellent service department that helped to solve a wheel/tire issue with a new 4Runner. Manager, advisor and tech were all very helpful and went out of their way to take care of the problem.
Service department staff is rude and obnoxious. Annoyed... - dakotam
Service department staff is rude and obnoxious. Annoyed because I was only having an oil change. Tried to blame my 2 hour wait from my appointment time on COVID. Avoid at all costs this dealership!!
Bought a Tacoma comning off a lease. Truck had some... - kath
Bought a Tacoma comning off a lease. Truck had some problems, but the Sales team + the Service Team worked very hard to resolve them, all through warranty. Took several tries to resolve one problem, but they kept their positive and helpful attitudes and finally located + solved the problem in the truck's rear. The whole group here is awesome, well-trained and responsive.
Quick and Easy - JCK223
Top notch, Chris Mackes is a true gentleman and is very knowledgeable of the product. I assisted an older family member purchase a new RAV4 after hers was totaled in a crash. I contacted Chris via email with a quick response and two telephone calls I received my best price from him and made the deal. We traveled 85 miles to the dealership where the car was prepped, and ready to go. Upon arrival unlike other dealerships the price quoted was the actual price. The entire process only took one hour and fifteen minutes. There were no high pressure finance room scare tactics or shenanigans. Chris was very patient explaining the new vehicle features to my family member. All in all a great experience.
Absolutely terrible, avoid this place. - Mickey
Purchased a Prius c from this dealership, after agreeing on a price, they brought the car to the dealership and then raised the price! They put me on the spot, then said if I didn't want it at the new price, I could just walk away and they could sell it to someone else. This was by far the worst car buying experience I ever had. Also, they brought a vehicle with the wrong rims on it.
Toyota of Scranton