David Destefano listened to me. - satisfied
I gave Dave a list of what I wanted in my new leased vehicle. We talked a few minutes (actually I talked, probably too much) and then he excused himself and said he would be back in about 5 minutes. When he returned he asked if I would take a look at a vehicle he had parked outside. I looked at a beautiful 2018 RAV4 XLE, got inside and he began pointing out every item which I wanted in my new vehicle and then some. I did not have to look any further. Dave just had a knack of listening and then following up by showing me what I had just asked him for. Good man! It is very easy to buy/lease a vehicle from this type of staff (including financing people but I forgot his name and his signature is worse than mine so you will have to look it up, I believe he was on loan from Honda but I won't hold that against him) and I never felt pressured at any point in the discussion. They also stand behind their sales, by contact, and I always can count on getting my questions answered with usually just one call.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Wonderful experience there. - delmy123
If you are looking for a nice car and a reasonable price, Jack Sherman Toyota is the right place to find it, the people there is very friendly.
Sales & Leasing Consultant
Customer Service - Sales & Leasing Consultant
Excellent customer service. So friendly & helpful! - Summer88
I have never been to a dealership where I was treated with so much respect and professionalism. Such kind employees who really know their stuff. James Molina was exceptional I highly recommend him. Halterman’s Toyota is the best car dealership I’ve seen yet
Purchase new vehicle - LAURIE
Toyota of Scranton was recommended to me by a family member. My experience was A+.
Mr Wagner very professional and went above and beyond to explain and show me everything I needed to know about my purchase of Rav 4 Limited. He even brought me back to service to show me the ropes.
I would recommend Toyota of Scranton.
The only downfall of purchase was wait time from agreeing the purchase at 11:30am., To signing after 2pm.
I did consider leaving.
Thank you Mr. Wagner, you did a great job.
Quick and Easy - JCK223
Top notch, Chris Mackes is a true gentleman and is very knowledgeable of the product. I assisted an older family member purchase a new RAV4 after hers was totaled in a crash. I contacted Chris via email with a quick response and two telephone calls I received my best price from him and made the deal. We traveled 85 miles to the dealership where the car was prepped, and ready to go. Upon arrival unlike other dealerships the price quoted was the actual price. The entire process only took one hour and fifteen minutes. There were no high pressure finance room scare tactics or shenanigans. Chris was very patient explaining the new vehicle features to my family member. All in all a great experience.
Poor Business Management - Cutesie1124
I spoke with Chris Demarco about purchasing a Hylander, he quoted me a price. When I came back the next day it was suddenly 7,000 higher!
Bought a Tacoma comning off a lease. Truck had some... - kath
Bought a Tacoma comning off a lease. Truck had some problems, but the Sales team + the Service Team worked very hard to resolve them, all through warranty. Took several tries to resolve one problem, but they kept their positive and helpful attitudes and finally located + solved the problem in the truck's rear. The whole group here is awesome, well-trained and responsive.
Toyota of Scranton
F & I
Certified Toyota Brand Manager
Jack Sherman Toyota