Service Visit - kturner7
Timely, thorough and great customer service during my service visit. I missed having my inspection done, but the service rep caught the mistake and made sure I left with an inspected vehicle and current registration.
Top Reviewed Service Specialists At This Dealership
Great service - Robyn Unruh
I had a noise in my left front end I thought maybe the axle was breaking something was going to fall something was going to happen I came in and my tires are only a year-and-a-half old but there was a flat spot on the left front they moved it to the rear no more noise their technicians are so smart I'm Amazed I would highly recommend Kelly Chevrolet
Brian is the best - Nourab43
I have known Brian to a long time time and every time he does and outstanding job by being very professional, friendly, and knowledgeable . He is very personable and cares about your needs and always goes out of his way to make sure things are done the way you want them.
Thanks Brian for always being on point .
Service Advisor/Inventory Assistant Manager
One of the few - Cnap
MARK IS ONE OF THE FEW THAT IS STILL WORKING HERE THAT KNOWS HIS STUFF. ALLWAYS EXPLAINS THOROUGHLY AND VERY HONEST. NOW BRING BACK MY SALES REP(ANDY) AND THINGS WILL BE BACK TO THE QUILITY SERVICE AND BUYING I WAS ACCUSTOM TO.
Assistant Service Manager
Excellent service . - char/11-12-34
Needed a battery replacement. Car had to be towed and the the Service Consultant and all technicians were very helpful. I recommend Jeff D'Ambrosio Chevrolet to everyone!.
Excellence is the customer's desire, I got just that. - Caren
Howard was friendly, professional as well as persistent
Howard was always smiling.
I just happen to be at the Dealership having routine maintenance perform on my car.
He taught me that I deserved better and put me in a more reliable vehicle.
Friendly and Serving - Trice
Jerry’s service department is awesome. I am always greeted with a smile whether my car is being washed or if something is wrong. Everyone has a pleasant attitude. The waiting area is clean, inviting and spacious! I wouldn’t take my vehicle anywhere else to be serviced.
Assistant Parts Manager
Super - Leslie Lemmerman
Always greeting with a smile, concern and helpful! Love this place, greatest atmosphere! They all treat you like family! Craig always say "she's like family". Always purchased my vehicles from here!
Great service! - BBsonic
Had an 8:15 appointment today (10/3) for 15,000 mile maintenance - oil / filter change and tire rotation. I was on the road by 9:00 AM - less than 45 minutes! Great Service! Also received multi point inspection read out - dealer service is very thorough - highly recommend Barlow Chevrolet.
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Warranty work - Shane86
From start to finish everyone was helpful and professional this was a very good experience as have several past visits. My next vehicle purchase and service will likely bring me back.
Chevy service done right - K_Gonzalez
Gentilini service department is always very accommodating towards my work schedule and they do the service right the first time. I have confidence in their work!
Custom Shop - Malibu
Had some new over sized tires installed by the Custom Shop on my 2012 Silverado and ran into some issues with the factory tire pressure sensor settings so the next day.I went back, they stopped what they were doing and with all hands on deck corrected the problem with some reprogramming.
It would have been easy to just say this is a service issue but a team effort by all was very impressive.
Go with Winegardner!!
Awesome experience with Sales Chris & Charlie Kerbeck - Mammies11
Today my friend and I met Charlie Kerbeck . What a very kind man. He paid for our lunch., and asked us to be in a commercial that same day. Everyone was so very nice! Charlie went out of his way to make us comfortable. We had a Blast. Also, my husband and I purchased a Chevy Tahoe from Kerbeck and we positively LOVE it! Chris was our salesmen and he was very professional and so very nice. We will go back the next time we need a new vehicle for sure! Again, Thank You Charlie for your kindness.
Customer Service is Awesome! So amazing! - Honor
I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!
Amazing Experience - Jamaal Shird Sr
Me and my Princess had a wonderful service experience at Miller Brothers. Ann was awesome, friendly, easy to talk to and a joy to work with. Made Me and my daughter like family, and be continuing all my future services and business with Ann and Miller brothers. Thank you again, see you soon.
Outstanding Dealership - shammirock
Had oil changed. Overall it was
a good experience. Treated with
courtesy by everyone. Very friendly group of people. Servicing of my car on time.
Free wash too. Hats off to Tony
in service Dept., LeeAnn, Michelle, and Dominic.
Always treated well by the staff.
Nothing bu positive things to say - hzfd68
I have been buying cars and having them serviced there for 25 years. I have nothing but positive things to say about them. They give me more for any trade in than anywhere else within 50 miles and have saved me over $1600.00 dollars when another dealer's service department wanted to replace the steering shaft in my vehicle, when in fact it was just a computer communication issue and all that had to be done was flash the computer, for $75.00 dollars. So yeah they earned my business.
Bob Bell has made a 180 degree turn since my last rating. - ScubaSteveG67
If you read my previous reviews you'll see I'm not afraid to blast a dealer when it is due.
In January 2018 I was again in the market for a new truck but still a little hesitant to go back to Bob Bell but not because of the sales department, it was the dreaded service department. I, again place my trust in Joe Evans and again he didn't disappoint. Joe is now a sales manager so he introduced me to salesperson Jason Davis. As I usually do, I arrived at the dealership already knowing what I wanted and what I was going to pay. Within a few hours I was driving my new 2018 Colorado Z71 4X4 midnight edition. But the story doesn't end there.
Six months have past and I was fearing taking the love of my life (my midnight edition) to the service department after my previous experience in 2015. My neighbor who is a GM retiree told me to see Service Rep Yvonne Huhn. I did make the appointment and as described, Yvonne was courteous, professional, energetic and most important to me, KNOWLEDGED in what she was doing and talking about. I know I had a few wear and tear issues after six months of owning my truck and some may need to be paid for by my out-of-pocket. I dropped it off and a free shuttle took me home. Hours later Yvonne called and said that it was a toss up that some of the items should have been paid for by me including tire balancing but out of courtesy the service department would fix it for nothing. If you read my old review and I encourage you to, you'll see I dealt with a team of service associates that truly didn't give a crap about Bob Bell and especially their customers. When I first arrived I immediately noticed a fresh new service facility and most importantly, a new team of caring employees. When I returned to retrieve my truck I again was met by Yvonne who was so friendly but waisted no time telling me what my truck needed and that Bob Bell was absorbing any cost to thank me for buying my new Colorado from them and trusting their service department again.
I can't stress enough how glad I am that Bob Bell fixed those issues and finally took out its old trash.
Jason Davis was awesome
Yvonne Huhn was awesome
Fantastic experience and AMAZINIG staff! - Chelsea Q
I went in for an issue that I was having with my tire pressure sensors on my Camaro SS. I literally was in and out of the dealership in less than 45 minutes! Come to find out I had a super tiny nail in one of my tires that another dealership was unable to detect. Thank you Chevrolet of Dover!!!
Service at Honda Towson - Acurafan
I was thoroughly impressed by how quickly my service was completed! The staff was extremely friendly and responsive. I appreciated their help in ensuring I had a great experience.
Top Notch Service - Linda Rose
Purchased my Tahoe elsewhere but have been taking it to JBA for service - JBA has an amazing staff, spot-on service......I could not be happier!
Loud brakes - 15sierrasy
I recently bought a 2015 GMC Sierra. It had a few minor problems. I had issues with the radio, the front brakes were extremely loud and a fuel injector went bad. At first I had trouble with the service department but multiple people from the dealership have reached out to me to get these problems fixed.
Issue missed on first visit, two additional visits went well - Aguyfromtheburbs
The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode).
Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved.
One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left.
I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever.
Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform.
All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.
Oil Light on - TYoung
If I could give this dealership a ZERO I would. I purchased my Audi Q7 in 2015 from this dealership. And has had the SAME PROBLEM all the time. My oil light is constantly coming on. Whenever I would call to notify the dealer they would advise that "it is not uncommon for the oil light to come on in those vehicles and that it probably needs to be TOPPED OFF". Well outside of my regular oil changes I had to always top my car off for 3 YEARS..Finally, I had my husband go under the car to look and needless to say he seen a hairline crack and took a picture for me to show the dealership. My next trip to the dealership I showed the staff the pictures and advise that there is indeed a leak as I suspected for 3 YEARS.. However, they stated they could not see the leak..So they added oil and sent me on my way..Until June of 2018, I called Kegon and Javier (service manager) to advise that I will need an oil consumption. Per Kegon "Javier stated that he does not think I need an oil consumption but they will do one if I wanted and I would have to pay for both parts of the oil consumption process" I advised that I will not pay almost $500 to cover something that I have been notifying you all about for 3 YEARS..Kegon called back and advised that they will do the first part at no charge and I will be responsible for the second part in which I agreed. Needless to say my vehicle DID NOT PASS the 1ST part. My vehicle was in to be serviced for this OIL ISSUE for 8 WEEKS. I have now had my car back for about 4.5 weeks and GUESS WHAT??? the OIL LIGHT just came back on. I called the dealership to notify them and was told by Kegon " when will you be in the area so we can TOP IT OFF"are you kidding me Kegon??? Topping it off is NOT THE ANSWER!!!! THERE IS A PROBLEM WITH THIS CAR.....I called Javier and left him messages to inform him and has not received a call back. I did schedule an appt at the Cherry Hill location with hopes that I can get this issue rectified. Sorry about the rant but I need everyone to know how HORRIBLE this dealership is.
Koons White Marsh Chevrolet