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Review of Lindsay Volkswagen Service. On 26 Oct 2020,... - cstein40
Review of Lindsay Volkswagen Service.
On 26 Oct 2020, I dropped my 2017 VW certified pre-owned GTI off at Lindsay Volkswagen for a 27 Oct 2020 appointment. The issue was water leaking onto the drivers floormat when parked in the rain. From all the website blogs it appears to be a common problem where the sunroof drain tubes are clogged.
I took the car to the dealership vice my normal mechanic because the blogs said the problem was so common there may be a Technical Service Bulletin.
After calling a couple hours after my appointment time the service advisor, I won’t use his name, checked and said my 2017 certified VW had rust on the frame of the sunroof and it would cost $3500. I explained this is a common problem, on the internet, and if a 2017 sunroof has enough rust for the sunroof to leak it is a manufacturers defect and the part should be replaced for free. No agreement from my Service Advisor. I picked the car up the next day for $149.95 and the technician was not in to speak to and the advisor was still no help.
I took the car from the dealership to my mechanic who fixed the clog in less than an hour, said it’s very common, and fixed my seatbelt which had been twisted inside the pillar, I assume during the Lindsay VW inspection.
I called the original VW Service Advisor at 12:05 and said I’d like to speak to a Manager. He said they were at lunch. I called back at 3:40 and left a message that I would like to speak to a Manager. A Manager, I won’t use his name, called at 7PM and was helpful and knowledgeable. He said he knew the leak was a common problem and it would be odd for rust. He asked me to come in the next day and refunded me the $149.95. I did not mention the seat belt twist.
I received two generic robo texts asking how the service was on 29 and 31 Oct. I did not respond because this was my second negative experience at the dealership. The first time I wasted my time writing up the issue and got no response.
The first incident was on 27 Aug 2020 when I brought my VW GTI in for an oil change and tire rotation. All went well but the “Lindsay Volkswagen World Class Inspection” (actually says that on the invoice) recommended a four wheel alignment. I left the dealership and went directly to the NTB service shop where they offer a 5 year alignment. They said I had a bad brake caliper leak. I left NTB and went directly to my mechanic who confirmed the caliper leak and replaced the caliper. I wrote this up and sent it twice to the texts and got no response.
Bottom line: The manager tried to resolve but between overpriced estimates, bad diagnosis and a feedback system made designed to send generic texts I would take my business elsewhere.