Great work!!! Great Service!!! Great People!!! - Mustafa
Great work!!! Great Service!!! Great People!!!
I am honored that I had the opportunity to meet Kevin the owner of this dealership, and learn more about Alexandria Hyundai. Also I met with Gerald the service manager, who is an awesome service manager and great gentleman. They both treated me like family and took care of my car AND SAVED me a lot of money. They really SAVED me a lot of money. And I was very happy with the work that was done on my car; I almost did not recognize it.
I highly recommend Alexandria Hyundai. Go visit them and learn about this local business, It is owned by a local family who cares about their local community and they will treat you like family.
Great Customer Service - Marv
Annapolis Hyundai demonstrated great customer service from the very beginning of my communications with the company to my purchase. I really felt at ease throughout the entire car purchasing process.
Top Reviewed Specialists At This Dealership
Leasing & Sales
Excellent Service at Antwerpen Clarksville - Hyundai17
I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He immediately looked to see if there were any open recall notices (which there weren't). He let me know what kind of services would be needed later on down the road, which was very helpful. I always have a wonderful experience at Antwerpen Clarksville!
Best Service Experiences - AmandaH1980
I would really like to thank Bob Bell Hyundai's service department. I've owned two Hyundai Accents. Every time I go in for an oil change, it's a wonderful experience. They are professional and very efficient. I was quoted a 1 hour wait time, and they were done in under an hour. I recently had an issue with my car and they got to it first thing in the morning. Everyone was very helpful in answering my questions. I also appreciate their shuttle service if you live within miles. Their service department and their sales department are excellent. I was never fond of going to a dealership for basic maintenance but it is totally worth it!
College Park Hyundai is Top Notch! - EET72*
I have been very pleased with the customer service of the service team at College Park Hyundai. The service manager and the service associates are professional, totally qualified, and caring.
Making lemonade - AlanL
The 2011 Sonata year was not the best one for Hyundai. Lots of problems. We didn't know that when we bought a new one from Fitzgerald. But we loved it for most of the time we drove it. But I loaned it to my daughter who was visiting and she drove it to Brooklyn with her family. On the way back the car stopped in Delaware. Had to be towed 112 miles back to Fitzgerald. Needed a new motor. Turned out it was under warranty, and it was replaced at no charge. Then another problem with the steering wheel shaft. It, too, was replaced. And three weeks ago, the car stopped again. This time it needed a transmission. In each of these instances,. as inconvenient and frustrating as they were - Fitzgerald (Rich Sukhram was our service rep and advocate) connected with Hyundai and got the replacement costs covered, Fiitzgerald did the work quickly and we also got a loaner car for some of that time. It is the reason why we are buying another car from Fitzgerald in next month
Prompt, courteous service - MKL
I was greeted by CJ immediately, she noted all my concerns. I had to go home this particular day rather then wait at dealership. CJ called several times to let me know how things were going and to find out how I wanted the service techs to proceed. CJ called to say the car was ready. When I got there the computer system that allows the service reps to check the status of a customer's purchased service contract, was down. CJ took the time to call and check on it so I wouldn't be overcharged. I can't say enough good things about CJ. While I was there I felt like I was her only customer and what I said mattered. She's a keeper!
Awesome experience. - Mr.Black
Nick is a awesome dude who takes care of his customers. I would bye a car from him anytime. Thank you for your professionalism. God Bless you.
Excellent Car Buying Experience - Pamela J
This is the third vehicle I have purchased at Sheehy Hyundai in Waldorf. Once again Cecil McCoy came through with the perfect vehicle and a great deal. Tania Proctor in the Finance Department was excellent. Everyone at the dealership was nice and friendly. I definitely recommend this dealership if you are looking to purchase a vehicle.
UNPROFESSIONAL AND CARELESS - stardhgkd99
Pohanka Hyundai has been the most unprofessional, non-communicating deslership I have ever dealt with. Do not take your car there unless you want it returned in a worse condition than when it was taken in. My car was taken in after a recall, that caused my car to stall in the middle of the highway, which almost caused multiple accidents (because my steering and brakes both locked up). I was guaranteed no more than 2 weeks til I had my car back. they wanted me to PAY for a rental. They then had my car for over a month (would've been almost $1200 in rental fees). They constantly said "it'll be ready tomorrow" and then put it off for weeks. Then one lady said "You can come pick up your car but it doesnt run" WHAT DO YOU MEAN MY CAR DOESNT RUN??? it was brought so you guys could make it run because your terrible manufacturing caused it to stop running. They eventually fixed it after I reached out to a manger.
I ALMOST LOST MY JOB BECAUSE THEY HAD MY CAR AND WOULDN'T GIVE ME A RENTAL. I have a house, a 5 year old kid and bills to pay, this has taken SUCH a toll on my life.
Aside from all of that, I go to pick up my car (it's got a VERY expensive tiffany blue custom wrap on it) to find GREASY HANDPRINTS all over my hood, wiped down the side of my car and to top it all off an oil spill all down the front of it?!?
So now, I have EVERY manager, gm, director etc trying to keep me from reaching the General Manager, Tim Pohanka himself. Well I won't stop until I do just that. And I guarantee neither me, nor any of my family will ever shop with Pohanka.
Might I add, my family owns MANY auto/mechanic shops down the east cost, and they are all completely baffled by how unprofessional and STUPID the person who worked on my car must've been.
I encourage to not take your car to Pohanka Hyundai of Fredericksburg.
And let's not forget the guy in front of me who pick up his car that had a fresh paint job and found scratches ALL over it.
Yeah, No thanks to that. I will never rep Pohanka's name in a good way until something is done about this.
(And to think I almost accepted a job with them) 🤦???
Assistant Service Manager