Promises made, promises kept - Ed B.
Chris and Vincent were great to work with and the process was smooth. We went in and got a great deal. We told them we’d shop around and see what other similar brands offered. They were patient and when we came back honored their original deal. We felt very comfortable and they were very attentive. I highly recommend this dealership if you’re looking for a good deal and wanted to be treated well.
Top Reviewed Specialists At This Dealership
The experience was almost painless, then GREAT! - TEAM JEFFERIES
The day we purchased our New Sorento was not planned. We only came in to compare pricing. Kirk was very attentive to us and not pushy, because at the end of the day you can't make people buy a car. My husband is a pretty tough customer, but Kirk never loss his professionalism. We wish him much succcess and we will recommend him to friends and family!
TEAM JEFFERIES... you are lucky we didn't go to Waldorf KIA :)
Igor Lewis; Service on 2015 Kia Optima - Jahjones_10
Though Igor wasn’t here, the rest of the salesmen ensured that my spare key would be in my hands today and filled up my tank with gas! I really appreciate the service while Igor wasn’t here! The entire staff was a big help today! Thank you Igor!
they do not respect appointment times! - Miapark56
They do not respect appointment times. We booked an appointment and were told that it will take about 1h to get the recall items fixed on our Kia. We get to the dealership before our appointment time and they let us know it will be 3h to fix the issue because they have other clients in front of us (without an appointment). Assistant Manager thinks it is business as usual that you add 15-20 minutes for every appointment and get delayed without letting the people with an actual appointment know that they will be sitting at the dealership for many more hours than anticipated (on a work day). Very disappointed and will never go back there for a new car nor for maintenance / recall appointments.
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.