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I am completely satisfied with the service that I... - email@example.com
I am completely satisfied with the service that I received from Herb Gordon Nissan. Lynn Fritz is very professional. I will recommend Herb Gordon Nissan to all of my friends
Top Reviewed Specialists At This Dealership
Product Consultant and Sales Rep
Ms Conway was the best Service Advisor i had in many... - jsprella
Ms Conway was the best Service Advisor i had in many years going to Nissan dealers, ever. I own a 2017 Pathfinder and i had a Frontier years before. Ms Conway was extremely helpful, responsive and knowledgeable. Thanks for a great experience.
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
General Manager firstname.lastname@example.org
Great experience. Everyone was very welcoming. They let... - BOUJOICHIC
Great experience. Everyone was very welcoming. They let me know exactly what was going on, my issue was fixed quickly and was on my way would definitely recommend
Love this dealership. Would not go anywhere else.... - Jmiragus
Love this dealership. Would not go anywhere else. Bought a used car and had a minor issue with it two weeks later and Joel took care of it. He didn't even hesitate. He marched me back to service where I met JJ and I was gone in 30 minutes. Thank you guys.
Avoid! Danger! Run while you can. I bought a used car... - Conned in NOVA
Avoid! Danger! Run while you can. I bought a used car here and the lies, deception and scams keep piling up. Everyone was friendly at first, in the same way a shark smiles at fresh blood in the water. The salesman and the manager misrepresented and lied about the condition of the used car. It was an older car but with very low miles and looked nice. They told me it was a quality car and had been inspected and was in great shape. They said it wasn’t driven much, in prime shape, and a perfect deal. I smelled what I thought was anti-freeze. They hid the truth by steam cleaning the engine and saying the smell was the cleaning fluid. I specifically asked about the smell. The smell did turn out to be anti-freeze and oil leaking through the bad, aged seals. The car looked nice but the condition was horrid. The first problem, coils, happened on day one. They fixed that one. Then when the bigger problems came on within a week, they accused me of doing the damage! You cannot destroy engine seals in a week. This time, they tried to tell me that car's low miles indicated that it had been sitting and anything can happen over time. Which lie is it? They wanted to charge me almost $3000 for a car I had for less than week. To add insult to injury, at first, they said they would fix the problem for free. Then they reneged and wanted the full amount. I was shocked. After a lot of haggling and frustration I got the price down but the problems keep coming. Bad coils, check engine lights and Priority has only made it a "priority" to rip me off. I will never spend another dime there and highly recommend — warn you — not to either.
The entire sales team was absolutely amazing to work... - Bcreepinup6
The entire sales team was absolutely amazing to work with. Definitely exceeded all of my expectations. Mr. Oba James and the management team were so helpful and got me everything I needed.
A great experience my salesmans name was Mohamed... - Mosi Osaze
A great experience my salesmans name was Mohamed Saddique very polite knowledgeable engaging put me at ease he deserves a 5 if it was higher I'd give him more. Thanks for everything
I just purchased a 2020 Nissan Altima. My second purchase... - nissa
I just purchased a 2020 Nissan Altima. My second purchase within 5 years from Ourisman. As always the entire process was easy. Great car, great deal and great salesman. Nick Cutlip makes sure my 2.5 hour drive is worth the trip. Nick truly is the best of the best. Check out this dealership before you buy anywhere else..
I continue to receive the absolute best customer service... - TMCCOY
I continue to receive the absolute best customer service from Mr. Damon Wells! Mr. Wells is a professional service consultant at Passport Nissan of Marlow Heights. I feel like Mr. Wells goes the extra mile for my wife and me, but he consistently tells us that “It's the standard operating procedure.” He takes the time to educate us, and he provides information that keeps both my wife and me safe in our Nissan vehicles. My goal is to remain a faithful customer at the Passport Nissan of Marlow Heights for life!
After going back and forth about a test drive, Mohamed... - churchill.john12
After going back and forth about a test drive, Mohamed stepped up and delivered the vehicle out here in Arlington for a test drive. He was knowledgeable and was able to answer all my questions.
I had a great experience and got a great car! Thanks a... - Ilya
I had a great experience and got a great car! Thanks a lot to Darcars Nissan for their support while I'm shopping! Would definitely recommend their dealership to friends.
Mr. Kevin Higgins, the Director of Service, is EXCELLENT... - Natasha Mueller
Mr. Kevin Higgins, the Director of Service, is EXCELLENT in every category! I am so thankful for him being there! He makes darcars look good :-)
Great vehicle buying experience. Sayed the salesman... - Mahutin001
Great vehicle buying experience. Sayed the salesman rocked it. He was very helpful. I will recommend this guy any day of the week. Thanks Sayed!
I was led to this dealer through the Costco program. I... - RJD74
I was led to this dealer through the Costco program. I was told their price was about $2,000 less than everybody else's but that turned out not to be true. Their prices were the same or sometimes more expensive and the salesmen I dealt with online and over the phone could never give me straight answers. They just wanted me to show up and then do the 2-hour dance of haggling even though I knew exactly what car I wanted to buy. I eventually applied for auto financing and was told by a salesman I was approved given my good credit (my score is about 840). Shortly after, I got a letter from them in the mail saying they could not finance my car even though my credit score was high. They asked me to contact their "Finance Director" for more specific reasons. I thought it was odd since every other dealership was offering me financing, so I asked a salesman what had happened. He said the letter was just a mistake. At this point, I got tired of the dishonesty and doublespeak and decided to go with another dealer. Based on the reviews I see here, other people have had problems with them for not being straightforward. I'll avoid them in the future.
I cannot recommend less. I bought a used car (2015 Honda... - adelaine.madison.14
I cannot recommend less. I bought a used car (2015 Honda civic) from them and not only did they lie about putting a new battery in it, put an old battery in instead (got it home and immediately needed it replaced) then they denied it and neglected to pay for it after a verbal agreement that they would, but now 1 year later I had to bring my car in to a different dealership for a brake system warning and they informed me that the brakes were having an issue because the emergency brake system had the actuators stripped before I bought it, since the car wasn't set to service mode and they forced the brakes open. This means that in the year since I bought it, I've paid over $1,300 for parts and labor that should never have been an issue and are the sole responsibility of Passport Nissan's poor mechanics and shady salesmen. If I could leave 0 stars I would. Buyer beware, they will take advantage of you given any chance
Hideous, go anywhere but here. They tried to charge me... - Mikuli
Hideous, go anywhere but here. They tried to charge me $5,000. I took their estimate to another garage who said I didn't need ANY of this work done. And don't expect to get anything fixed there without waiting three hours for them to diagnose EVERYTHING that is wrong with your car... not requested—enforced. What a waste of my time.
THE WORST EVER! STAY AWAY! - COOPER13
THE WORST SERVICE DEPARTMENT EVER. STAY AWAY!!!!!!!
They didn't listen to any of my concerns. They let me drive a car that almost killed us. Then all they could say was "we didn't do anything wrong."
I have owned/leased nissan for 6 years and I have never seen such crappy service.
Now it's time to turn in my nissan and I couldn't be happier, this dealership's irresponsibility and lack of professionalism is so bad that I don't ever want to deal with such garbage again.
STAY AWAY. TRUST ME.
Dishonest and incompetent - walker
I had multiple problems with this dealership. I had called beforehand to inquire about the car I was purchasing and a price was agreed upon. When I got to the dealership, they kept trying to increase the price and get me to buy additional extras. They stalled, making me sit there for almost 4 hours while trying to convince me to pay more.
I was lied to about several features. I specifically asked about navigation updates and was told there was no cost and it would be done automatically. After I got home and looked through the owner's manual, I found that was a lie. I was told I would have Sirius XM Radio and NissanConnect for 12 months. They both expired a few months later. I left the dealership with under a half tank of gas after being told they would fill the tank before I took possession of the car. While all of these issues may seem rather small, ultimately they totaled well over $1000 in additional expenses when combined.
They were supposed to have had the state safety check done to cover the next 12 months. It expired a few months after I purchased the car. They charged me for two years of licensing and I was later told by DMV that Sheehy had given me expired plates. I had to pay a second time to get new license plates. I was lucky I didn't get pulled over during that time or I would have had to pay a fine for expired plates on top of everything else.
A few months after my purchase, Sheehy sent a check for a little over $8 with no explanation. They sent it to the wrong address so I didn't get it until months later, after it could no longer be cashed. The check amounted to a SMALL fraction of what I was owed.
For weeks after I purchased the car, I kept getting phone calls saying they needed me to send pictures of the mileage on the odometer because they hadn't recorded it and they needed other information on the car. I was out of state at the time so could not respond to their repeated requests for information to cover their incompetence. The messages they left were always vague and non-specific. When I finally did speak with a representative, I was 2000 miles away from the car and unable to provide the documentation they neglected to record.
I absolutely would not go back to this dealership, if they were the last one on earth. I doubt i'll be buying another Nissan.
Nissan Ellicott City