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This is the second time I have purchased a car with James... - Mimclea.22
This is the second time I have purchased a car with James and I am once again not disappointed! He is the best! And I am loving my new car
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Totally recommend DARCARS to anyone! My entire family has... - MandyW
Totally recommend DARCARS to anyone! My entire family has bought cars through them, time and time again!
Great customer service!!! Jason and Tony helped us out and they were very professional and helpful!
I dropped my 2012 Toyota Venza off with Natan Tamire for... - garrettmoore
I dropped my 2012 Toyota Venza off with Natan Tamire for the 90,000 mile service. He was courteous and professional. He explained what needed to be done and the results of the comprehensive inspection. He also gave me a 10% discount on parts and labor for my military service.
I just purchased the Sienna 2021 and Ahmed Elnokrashy is... - Basma Hassan
I just purchased the Sienna 2021 and Ahmed Elnokrashy is the sales man who I worked with. Him and his team are absolutely amazing, the car wasn’t available and they did everything to get for me. He is so patient and knowledgeable. His customer service is great and very professional. I love the team and the dealership, they are absolutely fantastic. They made me feel I am home. They really care about their customers and their goal is to make you happy. I will recommend that you go their and work with Ahmed Elnokrashy.
Great dealership! The sales team is a gem. Vagar Ahmed... - Blessed
Great dealership! The sales team is a gem. Vagar Ahmed was extremely helpful. He went above and beyond his scope of duty. He should be given sales man of the year award.
As we were looking at a 2021 RAV4 Limited in the sales... - susiesunshyn
As we were looking at a 2021 RAV4 Limited in the sales lot, Kelly Shields walked up to us to see if we needed help. We knew she was the salesperson for us as soon as we met her. She is so nice, respectful, not pushy, helpful and knowledgeable. She was so very easy to work with and we drove off with that new RAV4 in a few hours. We were satisfied with the trade-in amount we were given for our 2010 RAV4 Limited. I recommend Kelly Shields for any new car purchase you are considering. She is a joy to work with and definitely blessed our experience and our day!
This dealership went above and beyond to meet our needs.... - Angellovely128
This dealership went above and beyond to meet our needs. We had a great experience. Jose was amazing and he did everything to give us the best deal.
Mr Samuel was outstanding,very professional and... - galaye gueye
Mr Samuel was outstanding,very professional and supportive by helping me buy 3 cars in 3 months. His patience and knowledge were very helpful in my experience. What a performance!
The best vehicle purchase experience ever!! Mickey and... - aprilmpk
The best vehicle purchase experience ever!! Mickey and Kenny went out of their way to accommodate me when I didn’t feel comfortable going into the dealership and the whole experience was quick and easy! MIckey even delivered my van to me an hour away! Definitely recommend!!
Francis Koroma, was very helpful to my service. He is... - tonecia01
Francis Koroma, was very helpful to my service. He is very friendly and was a very good person to work with! totally will come back again to shop with him!
I am completely blown away with how amazing these guys... - leahpowers50
I am completely blown away with how amazing these guys are! I will always come back because of how great they are! So professional! G
Great customer service and professional staff. Get the... - fzaatari
Great customer service and professional staff. Get the work done as promised on time and make recommendations if additional work is needed to keep the car in good shape.
The best dealer at least in Maryland if not nationwide.... - Roger
The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg.
Great customer service, made the process easy and smooth.... - jayrad
Great customer service, made the process easy and smooth. Nathan was patient, knowledgeable, and willing to work with me. I got the perfect car, at a great price!
They often recommend maintenance procedures which are not... - 123four
They often recommend maintenance procedures which are not recommended/ required by Toyota. Make sure that you have your maintenance guide with you when you go, so you can make sure that you only go for the services that are appropriate for the mileage interval your car is at.
They do offer a number of convenient pick up and drop off services, and the location is good for me, which is why I continue to use them.
Joel went about and beyond to assist me on my new Toyota... - Jessica Delima
Joel went about and beyond to assist me on my new Toyota Highlander. We drove from Connecticut and he made the entire process extremely easy and everything was exactly what we had discussed prior to me arriving. We will back soon for our 2nd vehicle in the house and for many more cars.
Three weeks ago, I received an email message telling me... - KJ Sim
Three weeks ago, I received an email message telling me it was time to come into Antwerpen for service. I ignored it at the time because my car was serviced about 2,000 miles ago and the posted sticker indicates I should have at least another 3,000 miles. Then, ironically, the maintenance light came on a week after I received their email. So I signed up for an appointment for the recommended service in their system, which should have been complimentary as part of 25,000 mile care package, which they had honored during previous visits. After I followed the email instructions to schedule an appointment, they sent confirmation and reminder emails for the 25,000 mile service but never once mentioned that the recommended service is “closed in my account by Toyota” ...until I drove all the way up there and am sitting in front of Doug Hevener. He states that my care package has expired, which is confusing because the 20,000 mile service was performed AFTER the expiration date he claimed was in the Toyota system. Because my plan is to purchase a newer Corolla within the next month, I didn’t want to extend the care package plan when he proposed that as an option. I had only come in for whatever was needed to address the maintenance light and figured it would be worthwhile to have that last 25,000 mile service before trading in the car. Nonetheless, I’m baffled because, according to the sticker Antwerpen put in my car after the 20,000 mile service in November 2020, the car wouldn’t need to be serviced again until 26,000 miles. So why did the light come on right before the car hit 23,000 miles? I did the math, and it seems the technicians forgot to reset the signal at a previous visit. Nevertheless, the question that gets to the heart of my disappointment is: Why did Doug Hevener promptly escort me back to my car without offering any service options or next steps other than extending the care plan for 20,000 more miles? I was very clear that I plan to trade in the car soon, but I obviously wasn’t prepared to spend hours in the sales department at that very moment. Regardless of my care package coverage or intentions with the car, the maintenance light should not be on right now unless they neglected to resolve something at a previous visit. As a result of this experience and their disregard for my time and business, I won’t be visiting their sales department or returning to their dealership at all. I had great appreciation for this service department and was looking forward to getting a new car and continuing my business with this dealer for the long-term, but now I will make sure that my family full of Toyota / Lexus owners knows to avoid this place at all costs.
Do not shop here unless they are the only place... - domcolella
Do not shop here unless they are the only place state-wide that has your vehicle in stock. Even then I would still be weary. Your customer experience here is PURELY secondary, if even considered, at all. I set up a test drive with Tyshea, I made the Appointment for the next day at 3 pm. i arrived and for some reason she wasn't in and there was no record of my appointment for the other employees to look up. An employee named Mansoor attempted to help me, while he did eventually get me in the test drive, he seemed more bothered that I interrupted his fraternizing that was happening between him and another employee just past the main glass doors. As I attempted to show him the stock number for the vehicle so he could look it up, he grabbed my phone and started scrolling through to see more information. not only does this violate my privacy... who grabs someone else phone in the middle of a pandemic like its OK??? Immune compromised people like myself, please be weary!!!
If the issues ended there, everything would still be relatively ok. despite their lack of social distancing and massive cross contamination issues, i was still willing to go through with my purchase. Unfortunately there is no way for you to get any information without being lied to and without having to follow up with them at EVERY SINGLE STEP OF THE WAY.
If they say they will call you back at 2, expect them to NOT CALL until well past 5 or 6, assuming they call at all. There was 2 days of this kind of behavior. After repeated 1 hour holds on the phone, their excuses run along the lines of -i was just looking for your number to call you - or - a customer walked in... as if there aren't 20+ associates available, and as if you aren't an important customer because - per their suggestion, you try to do the paperwork over the phone.
So not only do you need to follow up on them every step of the way, but you're also treated in a condescending manner by the General sales manager(Mr. Selorm Tsegah) due to garnishing a lower income than your previous years due to covid. That lowered income - was still clearly enough to cover the cost of very low monthly payment i was looking at.
IF THAT ISN'T ENOUGH - and you really want to experience the full disfuntionality of Darcars Toyota in silver spring... JUST WAIT UNTIL YOU GET TO FINANCING.
Not only will they make repeated hard inquiries on your credit report nonchalantly and without Informing you of whats happening, they will also tell you different things to suit their agendas at the moment.(4 hard inquires total) From telling me the bank requested a 3k$ deposit - to them telling me they haven't even contacted the banks yet ( all verifiable by email correspondence ) You will absolutely have multiple HARD INQUIRIES placed on your credit report. for a Simple car loan where i could have came in with a deposit, they made it an absolute nightmare without even verifying ANYTHING with the banks - and they were quoting ridiculous 22-24% APR loans. they kept referencing some random arbitrary monthly payment amount that they were trying to keep me under - but they couldn't tell me what that amount was, and they couldn't tell me the variances based on loan term length/APR etc.
It is simply so unorganized that its clear the people I was involved with have absolutely no interest in doing business, or selling any car thats not high price & new so they can make the highest commission , bank on the financing to bring in money, and do the least amount of work possible. Used vehicles here are simply not worth their time, so it seems. these people just want to clock in and out - pushing a few papers and knowing ANY details about the cars on their lot is completely not part of what they consider to be their jobs. Buying from here feels like they're doing YOU a favor, and you'll have to chase them just to get anything done. PLEASE, if you have any self respect for your mental wellbeing and having a pleasant experience you'll consider any and all other options, including just walking everywhere before coming to Darcars Toyota.
Heritage Toyota Catonsville