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Excellent service! - Benzo lady
I texted Mike Dowling about servicing vehicle and within days I had an appointment. "A" service completed successfully. Also warranty repair needed was also completed. After ordering seat covers, Mike kept me abreast of what was going on. I have been pleased always with service at Mercedes Benz of Silver Spring. also I've been with them for over 25years.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Portfolio & Sales Consultant
Master Certified Sales and Leasing Professional
Master Certified Sales & Leasing Consultant
The Mercedes of my Dreams - vivskid
Todd Barnicki at Mercedes-Benz Alexandria was a terrific salesman to deal with. He checked in with me frequently, answered all my many questions, and stayed in touch after the sale, even reaching out 6 months afterwards. Plus he and his manager were terrific during negotiations. My "go to" MB dealership had always been the American Service Center in Arlington, but in negotiations, they were unbending and brittle. They seemed not eager to accommodate the customer. Exactly opposite at MB Alexandria. I've found a new MB home. Thank you, MB Alexandria. I recommend them without reservation!
Enjoyable Purchase - CterryW
I arrived at 1:15pm at this dealers location, met with Kathryn Walker a very personable greeting. I had did my research on the vehicle I wanted and I walked away with the vehicle I chose and wanted within 2 miles. A great experience and I would recommend this dealership to all people who are looking for a great experience while spending your money.
outstanding customer service - annie
A great experience! Gil was persistent in reaching out to me in order to take a look at the new A class model. He was not pushy however was consistent throughout his service. He got me a reasonable trade-in deal given my circumstances and without hesitation I left with a car i never thought i'd get! What stood out of this team was their excellent customer service. Never did they show any frustration throughout the process! Highly recommend.
Poor Business Ethics - CarGal
Just an awful experience. They sold me a car that should be in a junkyard. I drove it approximately 125 miles and the transmission fell apart while a technician with Mercedes Benz Richmond was driving it.
Terrible service! - Car4
Please do not go to this MB location, the customer service is awful. I wanted a 2020 GLE and they didn’t have any on the lot that I wanted therefore they supposedly ordered me one from NJ. They ran my credit and made me pay for the shipping fee from NJ. I told them not to run my credit unless it was guaranteed that I was going to get the GLE from NJ. I never got the GLE from NJ and now I have a credit inquiry on my credit report for no reason. On top of al that I never received my $1,000 shipping fee back! I’ve called the sales manager Jamie several times and left several voicemails, please do not go to this dealership! I love MB therefore I went to another MB dealership and got the 2020 GLE that I wanted. This dealership will sell you a dream and tell you anything just to get a sell, scam artist!
Mercedes-Benz of Silver Spring
Euro Motorcars Bethesda