Outstanding Service at Ideal - HappyDays6
I gave the Ideal Service Center a five star rating because I have had my car serviced at their center for many years. I have only had the best of service and feel that I can completely trust them with my car.
The service managers are most helpful explaining what services need to be had in order to keep my car in top running condition. Great guys!
Top Reviewed Specialists At This Dealership
Thankful Customer - Michele Mitchell
Barry is an awesome Sales Associate. He is friendly, knowledgeable, and very professional. He worked hard and I got the vehicle that I desired. I love my 2012 Buick LaCrosse. I’m very thankful that I had the opportunity to meet Barry. Job well done!
Excellent, Awesome - WINPIGLER.RCS
Great dealership. Gary Barber best salesman ever. Extremely helpful in finding us a vehicle. The Aschenbach's are very down to earth good people to work with. Great dealership.
Never had more fun buying a car! - Deirdre
I made an appointment with Jacob Camacho who was knowledgeable, friendly, thorough and the consummate professional. He worked through my list of must haves and asked lots of questions to be sure he wasn't missing anything.
When I thought the whole experience couldn't get better in comes Korey Matthews, the Manager.
We worked through several different cars and Jacob and Korey fought hard to get the right deal for me and an awesome "big truck" that suits me perfectly.
I have purchased many cars in my 60 years and truly have NEVER had a more fun experience.
I would recommend this dealer and Jacob and Korey to everyone looking for a car and wanting to be treated with kid gloves!
Love you guys!
Excellent domestic experience. - BOUGHTIT
I went to Koons Tysons Chevrolet Buick GMC looking for the advertised great prices on some great trucks. What I received was a great buying experience carried out by an excellent sales team. Sales representative Alexander Alecxih started it off with great customer service skills, both personable and professional. He was attentive, interested, and knowledgeable without his performance feeling contrived. That was followed up by a well-rounded veteran experience as given by his sales supervisor Ryan Thompson. Southern bred, and well adjusted to city folk, Ryan completed the experience and left me completely satisfied with my purchase. I could go on to talk about James in service, or my finance specialist who did all the paper/computer work; but, I'm trying to be brief. But just let me say...I do believe they're available for a repeat performance!
They just can't do anything right - c
So after my horrible experience with this second rate operation, the GM appeared to make amends by offering to refund my "loaner car" payment. This was in November after we had bought our new VW Atlas in Annapolis which we love. The service there was so much better and still is.
No check in November, but good news their salesman still calls twice a week.
No check in December, whoops, I guess we forgot.. you're not important enough for us to worry about...
Sat 1/5/2019, 10:13 AM
the check was mailed out yesterday
Bob Biagi General Manager Ourisman Chevrolet Buick GMC
Today is 1-9-19 and mail was delivered without a check! What a surprise. The old "check is in the mail" xxxxxxxx.... we live less than 20 miles away, they could have floated the check down the river and we'd have it by now.
By the way, our car spent 2 weeks at the equally terrible Ourisman Bowie location, the CS was so bad there that the guy quit. And they had to refund us 2 weeks of the rental car because they couldn't get the repairs right
Its a bad organization top to bottom, you have so many choices out there as a consumer, I would recommend you stay far away from these clowns
And do NOT buy a Traverse
Very unprofessional and POOR SERVICE - decamp
I am not happy or pleased with the service my husband and I have received. Our truck has had issues for a year now and accrued new damages, interior and exterior, from their "Body Shop". When we asked their Manager about fixing the damages they stated there is nothing they can do with no effort made. I purchased this truck BRAND NEW in 2017 and it is still under warranty. I even went as far to contact GMC's corporate office. They do NOT practice proper work ethics and no integrity with the customers when issues arise with the vehicles.
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
took 04 denali in for first service -- very helpful and... - jrussell
took 04 denali in for first service -- very helpful and thorough. Did not buy my vehicle from them, but they will get all my service business if they continue to deliver like they did.Very clean shop and friendly people.
Used car purchased at Chevy Chase Cars incurred $8000... - williamr186
Used car purchased at Chevy Chase Cars incurred $8000 worth of repairs within 2,000 miles of purchase, major parts failures that would have had to have been noticed by any competent inspector leading me to believe all they do is wash and wax. Dealer refused any responsibility. Would NEVER recommend.
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
Ideal Hyundai Buick GMC