Exceeding Expectations - Bernie
Working with Jennifer Cahill is always a pleasure. She is always professional, knowledgeable, courteous, and friendly. She always seems to find a way to go "above and beyond" and helps to reinforce the total value of the Subaru experience.
Top Reviewed Specialists At This Dealership
Incredibile Experience - SMONTAGNO
I worked with Laura on the purchase of a 2019 Ascent and I could not be more pleased with the experience. Her knowledge and professionalism are second to none. She is a true people person who made me feel like I had known her for years, pleasure to spend time together. Very friendly, extremely helpful. She knows Subaru in and out, top to bottom. There was no need to haggle for a better price because I was confident I got it on the first pass. I also would like to give a shout out to Mary who took my initial internet inquiry and ensured I was set up with a competent sales person.
Senior Sales Consultant
Internet Sales Consultant
Great people! Great deal! - hankerchief
Heritage certainly values customer loyalty. After just two years with my 2017 Outback, I wanted to get additional safety features that are on 2019 Outbacks. While having the 2017's oil changed, I talked to Sanjay Fitzgerald (a most personable young gentleman) and made an offer on a 2019 Outback that I could afford. This offer was far below what my research suggested would be acceptable. With no hassle the deal was accepted and a few hours later I drove my new 2019 home. Sanjay and Heritage made this the best experience I've had in 40 years of buying cars.
Outstanding service - Steve M
The service and courtesy at Herb Gordon Subaru is outstanding. I work with Vitaliy Khlebnikov and he is highly knowledgeable, responsive and courteous. The work is done efficiently, quickly and effectively, keeping me informed of any issues. Quality service all around.
Subaru Certified Sales Consultant
Great experience. - zane
There were numerous sales staff involved with my purchase and they all did a great job providing quality service. There was an issue discovered with the car after the sale (it was a As Is/ No warranty) and they were still willing to remedy the problem. On the level business.
Leasing & Sales
Delaware Subaru - vdig
Delaware Subaru is a great place to buy a car. The staff was very polite. There was no pressure to
buy a car. Gary Dobbins explained everything to me about Subaru. I was nervous about buying
a new car but Gary helped me with the process.
Subaru Sales Associate
Internet Specialist - Client Advisor
This was my second Subaru purchase from Apple Subaru. - Sid1114
Purchasing my new Subaru was a pleasant and painless experience. This was the second Subaru we've purchased at Apple Subaru and both were very easy (although 16 years apart). Everybody we dealt with was very friendly and helpful.
Worth the drive to Hanover - CCRN
Jo was honest and respectful of my time. I test drove a new Subaru and when I got back, he gave me the best price for my old Subaru. They found me the exact Outback that I wanted. No waiting around for hours.
Simply Spectacular...this place is worth checking out - getSchwifty
My experiences at Hunt Valley Subaru have been truly stellar. Both the process of purchasing a car there, and the after-sales support have been first class.
In late May I purchased a WRX STI from Banchi. I was looking for a completely base model STI because that was what was in my price range. Hunt Valley had several STIs in stock, but none of them were base models (all had the upgraded Recaro seat package, push-button start, short shift kit, and various other upgrades, so we’re taking about $3,500+ in options over the base STI.) I test drove one, I really liked it, I researched what the TrueCar fair market price was and it simply was not in my price range. I expected at this point to go to another dealership since I could not afford what they had. However, Banchi came back with two offers I did not expect. First, she discounted this upgraded vehicle almost as low as the fair market price of a totally base model. Plus, she also offered me about $2,500 more for my trade-in than I expected. All of a sudden, I could afford this car – so I was pretty happy.
That night I priced out similar cars at other dealerships and no one else came even remotely close to Hunt Valley’s offer. So I purchased the WRX STI from Banchi the next morning. I had a late-morning meeting that I was worried I was going to miss. Banchi committed to having the entire sale wrapped up by a set time. She delivered on this commitment – the sale and financing process was quick, easy, and painless, and I was out ahead of schedule. The process of going to the dealership, them casually offering a test drive, and aggressively discounting their pricing without being aggressive towards me made this a very positive experience. Hunt Valley Subaru also gets extra points for a pricing structure that I understood – the price they quoted me was the actual price I paid. Again, this was really nice as it saved me time and prevented unnecessary stress.
About a week and a half after purchasing the car, I finally got around to fully detailing it. Upon doing this, I noticed that one of the tail lights had a spider web crack in it that was hard to see unless you were up-close in bright light and the car was super clean. The point in me noting that is because I could not say with certainty whether or not this happened after I purchased the vehicle…it may have been like that before I bought it, or it could have happened in a parking lot since I purchased the car – there is no way to say with certainty because it was so easy to miss. I showed this to Banchi, who then showed it to the head of the service department. I expected to be told, “hey, you purchased the car, you signed off on the condition, so this is your problem,” because at this point Hunt Valley Subaru had absolutely zero obligation to do a thing. But Hunt Valley Subaru went the extra mile. They told me that they could not say with certainty either when this happened, and that they were going to replace the tail light free of charge for me. They followed through and did exactly that. They did not have to, but they did, and actions like this tells me Hunt Valley Subaru wants my business and genuinely cares about me both when I buy a car and after I purchase it. This again saved me time and money, and prevented unnecessary stress.
Building upon that further, the service department waiting facilities are extremely nice, and the service department staff have been great to work with. Several people, including the service manager, Eric, took substantial time out of their day for me to bombard them with a boat load of questions regarding the care of the STI’s EJ257 engine. For those considering a WRX/STI/BRZ, Hunt Valley Subaru service is very friendly towards those who use their cars for track days, and is friendly regarding the use of premium oil for the EJ engine that provides superior shear stability than the OEM Subaru oil (equating to superior bearing protection) (some other dealerships are not nearly as friendly about these things.)
Do I recommend Hunt Valley Subaru? With enthusiasm. This was the best car buying experience I’ve ever had, and I’ve purchased quite a few cars. Banchi was absolutely awesome. If you are considering a Subaru, it’s worth dropping by to price a car and value a trade-in.
Fantastic. - Marge
WE had a great experience. The sales rep we ask for by name because we had a pleasant experience with him a few years ago when my daughter bought her Crosstrek. DJ Sidebottom got me exactly what I wanted. I had called and told him exactly what I was looking for. When I came in to see him he was waiting with keys in his hand!
Excellent Sales Experience - Jeff Cole
If you are looking for an excellent sales experience then you need to go to Roberts Subaru! My entire experience from beginning to end was enjoyable. I worked with Alex Todd, who was both professional and respectful. He took the time to make me feel like a valued customer whether it was at the dealership, over the phone or through email and text. You don't meet many sales reps with this level of attentiveness. While the papers were being finalized Alex reviewed all the features on my new Impreza Sport in great detail. This added a lot of value to my buying experience. In addition to Alex I also worked with Ed and Greg. Both of them were pleasant and helpful. This was my first Subaru and would only consider Roberts Subaru for the next one.
Best Subaru Dealer - Fred T.
They make it so easy to get a great car at a great price, coupled with friendly, efficient service. Jill Quale is so patient and has so much knowledge. GM Moe Laraki is a down-to-earth guy who always gives his best price. Why would you go anywhere else?
Terrific dealership - Annie75
Unfortunately I purchased my Subaru from another dealership and quickly realized it was not at all “for” the customer once they made the sale. I decided to go to Wilkins Subaru and thankfully I did. Their service and their care about a customer is truly the Best. They can be so busy but will always always have the time and concern for each customer. I have stopped by to simply Inquire about my car. Someone will be available to answer that questions. The employees are fantastic and knowledgeable. The concierge, Mr. Jacobs, does an outstanding job.
Even GM's mailbox is full so I can't leave a message - SO DISSAPPOINTED
I am currently a GM of a Chevy store. I am attempting to help my family buy an Outback from you all. 17mins later on hold with a snappy receptionist. To then get "full mailbox" of GM!!!
Wow! Sad you all don't care!
Treat Customers Like Dirt email excerpt below - Bob S.
Subject: General Manager of AutoNation Subaru Hunt Valley.
Date: Sun, 18 Oct 2015 08:58:05 -0400
I put down a $250 deposit on a new Impreza 10/14/15. Your people sold it to someone else 10/17. You didn't finalize your financing package offer until 10/16. That same day 10/16 I pursued moving funds out of an IRA for a down payment of $6600. Told your salesman I would not write a check for $6600 that was not there in my checking account. That is illegal to begin with. Your sales manager demanded I take the deal Friday. What a way to do business. Electronic funds transfer was initiated Friday to be completed 10/19. I informed your salesman of the transfer completion Monday.
I was also advised to pursue bank financing as a backup. That I did through Chesapeake Bank of Maryland. I don't do mobile banking and a transfer from an IRA cannot be transacted by phone. I was advised of sale of the vehicle after showing it to my wife and daughter. I acted in good faith but I don't find a similar response on your end. Mike is a great salesman demonstrating supreme professionalism. Mike said he would find another car. I can't believe this a standard practice when doing business with the public.
I await your response.
Heritage Subaru Catonsville
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F & I Manager