Better than expected! - LB
After walking out of three other dealerships because of the typical sales nonsense was pleased to find Matt at Heritage Subaru. Not pushy, personable and knows the cars and features. He made it a pleasurable experience. I highly recommend that if you're looking for a Subaru talk to him.
Top Reviewed Specialists At This Dealership
Above and beyond - bigtravb18
By far the best car buying experience I've ever had all thanks to my salesman Ottie Jones he was beyond helpful, very professional, polite and very knowledgeable I couldn't of asked for a better person to sell me my first new car. I can't thank him enough and would absolutely recommend him to anyone looking for a new or used vehicle
Great service at Heritage Subaru Owings Mills! - SubaruMom3
Despite a raging snowstorm outside, Heritage Subaru in Owings Mills provided excellent, timely service for my Outback. Bill, my service rep, was extremely helpful and friendly. Heritage Subaru diagnosed a faulty power outlet (under warranty) and ordered the replacement part. Great visit!
Certified Sales & Leasing Consultant
Awsome - Marshbank
The atmosphere of the entire dealership is great, especially the staff. Our sales person Jim Colihan was very personable and professional. We left feeling like we got a good deal and made a new friend.
Friendly Quick service - Djc0830
Very friendly. Explained everything that was going to be done. Answered all my questions professionally. Assisted me quickly. Would definitely go back to him in the future for assistance
Subaru Certified Sales Consultant
Delivery and Technology Specialist
Great Car Buying Experience with Ron Brzezicki - oadams
We recently purchased a Crosstrek and worked with Ron. Very personable, professional, and honest. Great experience! The guy who cleaned up the car for us did an amazing job - it was shining in the dark!
New 2018 Impreza purchase - Ndman245
Very friendly staff and made myself and my fiancée feel welcome. Sales person was very helpful and kept in touch throughout the process. Didn’t try to push any specific vehicle on me. Willing to hear your opinions as a buyer, and worked with me on price. Overall I feel I got a good deal with no real headaches.
Worth the drive to Hanover - CCRN
Jo was honest and respectful of my time. I test drove a new Subaru and when I got back, he gave me the best price for my old Subaru. They found me the exact Outback that I wanted. No waiting around for hours.
Excellent Sales Experience - Jeff Cole
If you are looking for an excellent sales experience then you need to go to Roberts Subaru! My entire experience from beginning to end was enjoyable. I worked with Alex Todd, who was both professional and respectful. He took the time to make me feel like a valued customer whether it was at the dealership, over the phone or through email and text. You don't meet many sales reps with this level of attentiveness. While the papers were being finalized Alex reviewed all the features on my new Impreza Sport in great detail. This added a lot of value to my buying experience. In addition to Alex I also worked with Ed and Greg. Both of them were pleasant and helpful. This was my first Subaru and would only consider Roberts Subaru for the next one.
Buying a new car after over 15 years... - 4tlccrn
I recently bought my first car in over 15 years. I admit I was nervous about the whole car buying experience. I had done my homework and I thought I wanted/needed a 2018 Subaru Outback, but I needed to test drive it first. The moment I parked my old car,salesman Josh Ingram smiled, shook my hand, and quickly eliminated all my fears. He patiently and expertly answered all my questions about the Outback and it's terrific safety features. Josh's positive, "can do" attitude helped pave the way to my new love for Subaru. There isn't anyone out there that works harder for his customers than Josh Ingran! Instead of being nerve wracking, the experience was hassle-free, almost effortless. I feel I got a good deal on my new Outback and a fair deal on my trade. Everyone I worked with could not have been nicer!
Questionable bait and switch - Subbiegirl
Found an amazing price online for an outback. When I called, I found out it was an error but the good news is that the price would be honored for 24 hours. The bad news.....it wasn't. I was told t h e price had changed but I could still drive there and get a really good deal. I went elsewhere. Buyer beware!
Subaru purchase - Annette Thompson
I received great service from my sales person Alex to my Subaru encore rep Amy! And a big thanks to service department adviser Ryan! I love both of my Subarus!
Anthony Capello - Ron123
Met with Anthony Capello and my experience was nice and easy 1 hour... I got my dream car -Ronnie from Delaware thank you guys peace
Even GM's mailbox is full so I can't leave a message - SO DISSAPPOINTED
I am currently a GM of a Chevy store. I am attempting to help my family buy an Outback from you all. 17mins later on hold with a snappy receptionist. To then get "full mailbox" of GM!!!
Wow! Sad you all don't care!
Treat Customers Like Dirt email excerpt below - Bob S.
Subject: General Manager of AutoNation Subaru Hunt Valley.
Date: Sun, 18 Oct 2015 08:58:05 -0400
I put down a $250 deposit on a new Impreza 10/14/15. Your people sold it to someone else 10/17. You didn't finalize your financing package offer until 10/16. That same day 10/16 I pursued moving funds out of an IRA for a down payment of $6600. Told your salesman I would not write a check for $6600 that was not there in my checking account. That is illegal to begin with. Your sales manager demanded I take the deal Friday. What a way to do business. Electronic funds transfer was initiated Friday to be completed 10/19. I informed your salesman of the transfer completion Monday.
I was also advised to pursue bank financing as a backup. That I did through Chesapeake Bank of Maryland. I don't do mobile banking and a transfer from an IRA cannot be transacted by phone. I was advised of sale of the vehicle after showing it to my wife and daughter. I acted in good faith but I don't find a similar response on your end. Mike is a great salesman demonstrating supreme professionalism. Mike said he would find another car. I can't believe this a standard practice when doing business with the public.
I await your response.
Heritage Subaru Catonsville
Heritage Subaru Owings Mills